Wofford Homes

This was and still is a horrendous experience though no service has been done. On January 2nd, 2020, I gave Alicia Malatesta and Andrew Woford dba Wofford Homes/Wofford Home Remodeling a check for $7,994.89 as a deposit for a Bathroom remodel in my basement. The check (#1967) was made out to Alicia Malatesta and then deposited into her account on January 3, 2020. The deposit was to cover materials and supplies, get me on their schedule, etc. Unfortunately, there was no work done whatsoever, no materials/purchased at all since. Our first meeting was November 20, 2019 and this nightmare continues still today. I am extremely disappointed in not only this so called also in HomeAdvisor/Angie's List for promoting them as a contractor. They are a prime example of the "bad" contractor perception often associated with this industry, (in which I work as well) This makes me ashamed of the industry. I met with Alicia Malatesta and Andrew Wofford with Wofford Homes on several occasions to discuss and design a new basement bathroom. The communication was open and free flowing with calls, texting and emails, of which of course I still have them all. On January 2nd, 2020 we met and decided to proceed at which time I wrote them a check for materials and supplies for the job, get on schedule, etc. for $7,994 based on what I thought was a normal business transaction. Much of this decision was made with my heart because I wanted to help them grow their business by giving them my business in good faith. Now, let me preface all this by saying that I work on a daily basis with home improvement contractors in all 50 states. My company, a FDIC bank that has approximately 17,000 contractors that we partner with, offering payment options for their residential projects for their customers. I and we have been at numerous trade shows over the years with HomeAdvisor/Angie's List, etc. Like IBS/KBIS, Remodeling and Deck Show, on and on. I've also been a contractor myself. I say all this to show in my 30 plus years of being around the business, I've never had such a terrible experience that I've had to take time to so negatively write about it. There were numerous misrepresentations. I feel conned by Wofford Homes and here are just some of the reasons why. -The meeting on January 2nd, 2020 as I mentioned, I gave them a check for materials and supplies,to get on their schedule, etc. for $7,994 which was promptly cashed by Wofford Homes (Home Improvement). With the start date of the project scheduled for Monday, February 3, 2020. When I reviewed the numbers closely, their were numerous math errors that was blamed on a new software. Of which I determined by using a calculator with simple math. I let them know immediately that with all the obvious overcharging on the invoice/estimate that I wanted to cancel the project with them immediately. I was apologized to and another invoice was submitted that was also obviously wrong again. I was told that they were overcharging me because they didn't think I minded. Wow. Then another invoice estimate that was incorrect again. After far too much time spent on these simple issues. We decided they would make it right and to proceed. and I can show you all the emails, texts about why the job continued to be moved. At this point, I don't know what were truths and what were lies. With many that again pulled on my heart and I gave them many more chances than normal. Of which I feel like a fool. It went on and on and on. I thought I was being punked - for which I guess I was. The communication became more and more non-responsive from Wofford. At last they agreed to come to my house on Sunday, February 16. At that point I had done all I could do and told them at the meeting that we would not be moving forward. In addition, if any materials/supplies were purchased, give me the receipts and materials and I would pay for them. They hadn't purchased anything. They refunded me $1k at the table because "Zelle" wouldn't let them do anymore than that and they didn't have another way with them to refund the money. They hadn't purchased anything. So the thought was they would and should have had all my deposit since nothing had been purchased. And now as you have guessed the communication has been non-responsive and no other part of my refund has happened. As of today I haven't received another penny and I need help in resolving this issue.