LOWE'S

The appliance rebate was a joke, we bought a refrigerator, two stoves and two dishwashers but when we sent the rebate in we got told “oh well even though you spent over $5000 and sent in the rebate offer and receipts well before the rebate offer deadline, because you didn’t buy them all on the same ticket you can’t get the $350 rebate.” We have spent thousands and thousands of dollars with Lowe’s remodeling houses over the years and will be spending a lot more remodeling a 1902 house we just bought, but I guess Lowe’s doesn’t want our business anymore

unknown

Awful, first of all I wanted new not replacement windows. Lowes insisted the charge was valid although not at all what I wanted, don't trust anyone from this department. To make matters worse the installers put windows in wrong with hammers and unsurprisingly incorrectly which the manufacturer later fixed for free. Never buy windows from this particular Lowes and have them do the install.

Extremely frustrating! The windows and door were ordered on June 24 and were shipped to the store rather quickly . The Lowe's installer arranged to begin work on Tuesday July 23. However, at 5:00 on Monday the store said they wouldn't be able to deliver until Tuesday. I told them that was unacceptable and they did deliver at 7 PM on Monday. The forklift they used put two small dents in the driveway. Installation begins as scheduled on Tuesday morning. After about an hour the installer asks me where the small windows for the bathrooms are. Apparently, the installer had written down the measurements for one of the bedroom windows as the bathroom measurements. According to Lowe's policy this is the fault of the installer and he has to pay for the replacement windows. That's fine, but the windows were also measured by the guy from the store and it would have been nice if he had noticed that the windows the installer told him to order were twice as large as the windows on the quote he gave me. It could have saved everyone time, money and frustrations. The installer, who now realizes he is making $500 less on this job, continues to work. I remind him of which windows go in which rooms. Then, he tells me that the patio door which I ordered in a wood finish is white. He calls the store. The fault for this mistake is with the store. By Wednesday afternoon he has finished all of the work that he can and tells me the store will call when the replacement door and windows are in. I was expecting some contact from the store, but no one called. I finally called them and they told me that the replacement materials would be ordered. They also made a big deal of reminding me that the installer would have to pay for the windows. Maybe that makes them feel better, but it does me no good. I still have to wait and I feel bad for the poor guy. After a few days I call the store and ask if the replacements have been ordered. After several phone call, I can't seem to get a definite answer. When I go in to the store to ask, there is no record of the windows or door being ordered. Finally, on Thursday August 1 I call the store demanding that they order the windows and door and come and pick up the incorrect door. They inform me that they have to refund the full amount to I paid for the job and then recharge for the door and windows separately. Then they can do a return on the door. Sounds awfully complicated, but I check my credit card statement carefully and the refund amount exactly equals the new amount charged. Finally, on Friday August 2 the door gets picked up and the replacements are ordered. It has been 10 days since the mistake was known. I also complained to the store about the dents in the driveway from the delivery, that the hardware on the wood finish windows was white when I ordered brown and that the "vivid view" screens in the windows just look like regular screens. I also asked if they could do something so that I could order bedroom blinds now and the bathroom blinds later and not have to pay for two installations. The only thing they ever followed up on was to replace the white hardware with brown. When the windows and door finally arrived the delivery was a hassle once again. First they tried to deliver without notifying me and of course I was not home. Then they were supposed to deliver on a Friday afternoon, but never showed up. We finally scheduled for a Sunday afternoon. They brought the door and no windows. I had to tell them to look under the installers name. They came back with the windows after that. The installer comes to install the new door. Takes my door out and then comes to find me. "Did you want the new door to open the same way as the old one?" Yes! Of course the new door opened the opposite way. He had to put it in since the old one was already torn out. The quote from the original order clearly showed the correct door. Now I was angry. I went to the store, admittedly was very rude, and made sure that the second replacement door was ordered immediately. After 2 weeks I called the Lowe's customer care line to see if they could tell me when the order would be in ( I didn't want to deal with people in the store). They said they would have a store manager call me. The manager did not call, but the person I had ordered from did and left a message with the scheduled delivery date. I had told the customer care line to call after 5, but he called during the day. Maybe he didn't want to talk to me. The third door arrived in about 3 weeks and was finally installed on September 24. Exactly 3 months from the date we signed the contract and paid. I called the Lowe's customer care line after the installation was complete and told them I was very dissatisfied with their service. They apologized and told me a store manager would call. The assistant store manager called and gave me a very convoluted explanation of why the store owed me $155 because they had overcharged me for the second door. Further evidence of this store's incompetence as far as I am concerned. The only thing they did efficiently through this whole process was to charge my credit card for the full job on June 24. I feel that after 3 months and all of these hassles and extra time I had to take to from work to be here for deliveries and re-installations I should be compensated with a partial refund