About us
Business highlights
62 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
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Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
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Reviews
4.8626 Reviews
Showing 76-100 of 626 reviews
John W.
10/2015
heating & air conditioning/hvac
+ -1 morewent fine. spent extra time seeing why cooling effeciency was low, turned out to add to add some freon. seemed odd since unit is only 2 years old
Description of Work: winter tuneup of heat/AC
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Yes, I recommend this pro
$55
Response from Gentry Service Group
Ann S.
10/2015
heating & air conditioning/hvac
+ -1 moreExcellent service. Highly recommended.
Description of Work: A/C Tune Up and follow up maintenance
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Yes, I recommend this pro
$130
Response from Gentry Service Group
Eric R.
10/2015
heating & air conditioning/hvac
+ -1 moreOver the summer, my condensate line for my AC unit got clogged, and the way my furnace is installed, I had to cut the 3" PVC exhaust pipe that comes out of my propane furnace in order to clean out the condensate line. Instead of repairing the PVC line myself, I wanted to make sure the exhaust PVC pipes were sealed correctly so I decided to call Gentry to replace the fittings. They sent Will out to my house, and he quoted $390 plus $79 diagnostic fee = $469. Seriously? $469 for 3 PVC fittings (about 1 foot long) and about 15 minutes of work. Absolutely ridiculous. I turned down the repair and will do it myself. What an incredible ripoff. $469 for 15 min of work and $25 worth of PVC. Will kept telling me over and over again that he had to charge what was "in the book" instead of time and materials. And I thought Gentry was supposed to be one of the best HVAC companies in AVL. I do not recommend, complete ripoff. Stay away.
Description of Work: I called Gentry to come out and replace 3 PVC fittings for a furnace exhaust pipe
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$469
Response from Gentry Service Group
Greg H.
09/2015
heating & air conditioning/hvac
+ -1 moreSigned up for the service through Angie's List. $49 cleaning/inspection of the furnace. Gentry contacted me almost immediately and we had our service performed with the week! We needed a thermo coupler replaced which added on to the cost, but it prevented a mid-winter emergency call. Very professional and timely.
Description of Work: Furnace cleaning using Angie's List coupon.
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Yes, I recommend this pro
$125
Response from Gentry Service Group
Erin C.
08/2015
heating & air conditioning/hvac
+ -1 moreWe noticed that our electric bills were very very high this winter and felt the heat pump wasn't working like it should. We called Gentry, they replaced a part and then we continued to notice an increase in our monthly heating bill and that the system wasn't working well. It was then diagnosed that the heat pump had a coolant leak and needed a coil replaced. We called Gentry at the end of May and my husband was told that it would take 3-4 days to get the part in and that they would have to wait to set up a time until they received the part. My husband didn't hear back from anyone so he called again and this time he was told it would take 3-4 weeks because the part was on backorder. My husband did ask to speak to the manager at this point because the part had been ordered under the assumption that it would take 3-4 days and we were never made aware of the backorder. He never received a call back from the manager. 3-4 weeks had passed (mind you it's in the 90's and we don't have a/c in our house because the heat pump is not functional) and we still never heard from anyone. I called to follow up and was told the parts person had called the company on Monday and was told it could take another two weeks. Not once during this time- did we receive a follow up call or an update from Gentry. The part finally arrived (we're on week 6 now), my husband took the day off work to be at the house when they arrived- the technician arrived to find out that they were shipped the wrong part. My husband then called and asked to please talk to the manager. The manager finally called him back and the right part was received and installed within 2 days. It left us wondering if we waited 7 weeks during the hottest time of the year yet- for the wrong part. I initially thought of Gentry as having great customer service?this was a horrible experience. Every time we called it seemed they were unfamiliar with who we were. By the end it felt like we were begging them to help us and that was not a good feeling to get when you?re spending a lot of money.
Description of Work: The provider diagnosed HVAC system having a coolant leak and needing a coil replaced.
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$1,000
Response from Gentry Service Group
Gregory R.
08/2015
heating & air conditioning/hvac
+ -1 moreThe office called with a reminder of the appointment the day before (as I recall). I was very pleased with the punctuality and professionalism of the service technician, so much that I requested him for the next maintenance call. I have been well pleased with Gentry Heating & Air, who has good core values and is honest with their customers.
Description of Work: Performed maintenance on two heat pump systems per annual service agreement.
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Yes, I recommend this pro
$200
Response from Gentry Service Group
Bruce E.
08/2015
heating & air conditioning/hvac
+ -1 moreTechnician (Rick) arrived promptly and was very friendly, professional and courteous. Spent about 90 minutes checking out unit and then thoroughly explaining what he had done and the state of the unit. Also cleaned out outside condenser unit (mud) and recommended some measures to protect it in the future. We signed up for a 2-visit program, so he will be back for heating unit. Delighted with the service...couldn't be happier.
Description of Work: Routine check and maintenance up for A/C unit.
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Yes, I recommend this pro
$85
Response from Gentry Service Group
Audrie S.
07/2015
heating & air conditioning/hvac
+ -1 moreRepairman was very fast,congenial, and efficient and professional.
Description of Work: Fixed my air conditioner. Diagnostic and repair.
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Yes, I recommend this pro
$129
Response from Gentry Service Group
Cindi P.
07/2015
heating & air conditioning/hvac
+ -1 moreThe tune ups/cleaning were done by a younger member of Gentry's staff and I got the impression that he didn't know much beyond the basic tune up although he was very pleasant. I was very glad to have the contract recently when my AC drain line overflowed and I had water spilling out over my kitchen floor and soaking wallboard and baseboards. The tech who came out around 10:00 at night (I WAS put on a priority basis due to the contract) was very knowledgeable and professional and I wish I'd had him for the tune ups. Turns out the drain line looked like it hadn't been blown out or cleaned in a long time. That's something I'll be watching for in future cleanings. He also noticed that the AC was low on coolant and asked if I'd like some added (it was over $100 just for that). Definitely! I knew it hadn't been done in at least 10 years and I wouldn't want to run out of coolant THIS summer. The contract is worth having for emergencies. I wish some of the techs who do the tune ups were more knowledgeable.
Description of Work: I had a tune up/cleaning done in the spring for my AC unit and in the fall for my gas furnace. The contract also includes being listed as priority when I need emergency work done.
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Yes, I recommend this pro
$214
Response from Gentry Service Group
CLARENCE I.
07/2015
air duct cleaning, heating & air conditioning/hvac
+ 0 moreJohn Tate was the sales rep - he was very helpful both in determining what we needed to do as well as following up after the project was complete. He did not upsell, which we appreciated, since we knew exactly what we wanted (new furnace and central air unit). The crew took two days to complete the project and were prompt, efficient, tidy and showed us exactly what they were doing and how the units worked once installed. The ductwork was cleaned several days after the installation, which to my mind was the only hiccup, and not enough to rate the project lower. We hired Gentry based on the reviews on Angies List and you met our expecations and then some. I've already referred a couple of folks to you.
Description of Work: Installed new furnace and AC unit, cleaned ductwork
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Yes, I recommend this pro
$8,500
Response from Gentry Service Group
Adam L.
07/2015
heating & air conditioning/hvac
+ -1 more$29 is a great deal to inspect/diagnose your heating system. Gentry correctly identified the problem with one of our furnaces but their quote to do the repair was way too high. We payed almost a third less with another company to do the work.
Description of Work: Inspected our two furnaces and gave us a quote to repair one.
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$29
Response from Gentry Service Group
KEVIN O.
07/2015
heating & air conditioning/hvac
+ -1 moreWas a coupon for a $49 AC checkup. I added a one-year service contract going forward though it was not a hard sale on the provider's part. He simply let me know of the option - zero pressure. New home, aging unit and I wanted to insure I stayed on top of it going forward. He was very thorough and professional throughout.
Description of Work: inspected or AC unit in prep for summer. Added some freon, tested pressure, etc.
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Yes, I recommend this pro
$180
Response from Gentry Service Group
Juanita C.
06/2015
heating & air conditioning/hvac
+ -1 moreVery prompt and efficient. Good attention to detail.
Description of Work: Assessed and fixed problems with A/C and installed 2 Nest thermostats.
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Yes, I recommend this pro
$600
Response from Gentry Service Group
Pamela C.
06/2015
heating & air conditioning/hvac
+ -1 moreI was contacted very promptly after purchasing the deal and service was scheduled. Serviceman arrived on time and was very professional and pleasant. He completed the servicing of the heating/cooling system very efficiently and found that a sensor was going bad. We asked him to replace the sensor and he ordered the sensor that day and called and came by to install it within a few days. Great service, will definitely call this company again.
Description of Work: Serviced heat pump and air handler
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Yes, I recommend this pro
$49
Response from Gentry Service Group
Thomas P.
06/2015
heating & air conditioning/hvac
+ -1 moreTotal failure. Gentry's negligence will cost me some $6,000, most of which would have been paid for by a home warranty had they not misdiagnosed the problem on 4 different visits when the warranty was still in effect. I'm now seeking quotes from other HVAC companies, since Gentry has offered no help to even partially rectify their mistakes.
Description of Work: After moving to Asheville last summer, I utilized an Angie's List coupon to have Gentry inspect my A/C & Heating system, which did not seem to be cooling efficiently. The serviceman inspected the system on 6/17/14 and found the system low in R410a but was unable to locate a suspected leak. He scheduled a follow up visit for 6/25/14 to perform a bubble soak leak test. He found no leaks, added more R410 and added dye to the system in order to follow up with a dye leak test in 3 months. On both occasions, I made the serviceman fully aware that I had a home warranty that would pay for repairs but it would lapse in November 2014, so I wanted them to be sure to any major issues found. The serviceman communicated directly with the warranty company concerning his work to date. A few days later, on 6/30/14, Gentry serviceman #2 came out when the system stopped cooling. On his inspection, he repaired "wires on the load side of the contactor that were burnt up'. He stated that the previous diagnosis of a leak was incorrect and doubted that any leak would be found on the other Gentry serviceman #1's follow up visit scheduled for September and that the wire repair would solve the cooling issues. I also made this serviceman fully aware of the home warranty that I had which would cover major repairs until November and he stated that "all apps were good" on nothing further should needed to be done. On 9/8/14, the first Gentry serviceman #1 returned to check the dye test. He stated that he found a leak which he repaired and again stated that nothing major needed to be done. After no use in the fall and winter, the A/C was first used again in May of this year. It was showing the same symptoms as with the previous visit by Gentry serviceman #2. A Gentry serviceman #3 advised me that major repairs were needed which at minimum would be $3,405 and could run a** high as $4,800 or more. He later advised that given his uncertainly that the $3,405 work might not solved the problem that the best alternative to make sure the problem was resolved is to replace that entire unit at a cost of $5,051 to $6,457. My home warranty which was in effect during all 4 visits by servicemen #1 and #2 expired in November. The failure to properly diagnose the problem during those 4 visits, when they were fully aware of my home warranty in effect and expiring in November will now cost me some $6,000 based on the diagnosis of Gentry serviceman #3. This serviceman discussed the service failures with his supervisor, but advised me that Gentry would do NOTHING to indemnify or assist me with their errors and that I must bear the full cost of their mistakes.
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Response from Gentry Service Group
David J.
05/2015
heating & air conditioning/hvac
+ -1 morePrior to this year I had an annual service contract. I had purchased the annual contract at a slight increased cost over the $49 coupon for the peace of mind. I have a fairly new home and do not expect to have major problems. Through Angies List the 2014 contract price was about $105. However, this year, I was notified the price increased to about $180 when the annual inspection was scheduled. In the past year I had upgraded numerous parts of the system and choose Gentry to do the work. I am disappointed at the significant price increase & have declined to renew the annual contract. If additional work is needed I will use Angies List to research companies again and choose what I think is best. Regarding the work performed for the A/C spring tune-up. I have been fortunate enough to have Dewayne Banks do all of my work since I began with Gentry. He is absolutely the best service technician I could hope to work with on my HVAC. He is thorough, knowledgable, willing to explain system weaknesses and my options and he follows through with exactly what he promises. Because of the system modifications he performed during the year I asked for him to do this A/C tune-up & check out what he had installed. It went great.
Description of Work: Performed the annual A/C tune-up at a coupon rate I was fortunate enough to receive in the mail. The significant annual service contract price is the reason for the PRICE rating being lowered.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$49
Response from Gentry Service Group
Katherine A.
05/2015
air duct cleaning, heating & air conditioning/hvac
+ 0 moreThe technician was very punctual, friendly and knowledgable. He explained everything very thoroughly and gave me options for additional work. My one complaint is that a few months later I had another company come out to look at the same unit from an a/c point of view and they actually cleaned it for me. I wish Gentry had provided that service with their tune up. And some of their prices were a little bit higher for certain services (like duct cleaning) than other provider's. Other than those issues, I was pleased with the service.
Description of Work: They assessed the heat up and performed a tune up.
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Yes, I recommend this pro
$67
Response from Gentry Service Group
Damaris D.
05/2015
heating & air conditioning/hvac
+ -1 moreIt went really well. They are great. They went beyond the call of duty. Only wish they still offered this service.
Description of Work: Air conditioner tune up.
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Yes, I recommend this pro
$49
Response from Gentry Service Group
Pat J.
05/2015
heating & air conditioning/hvac
+ -1 moreAll work was performed as hired for.
Description of Work: The technician did perform the testing and cleaning o of heating unit. I was very impressed by his interaction that I signed up for their yearly maintenance program!
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Yes, I recommend this pro
$49
Response from Gentry Service Group
VICKILYNN H.
04/2015
air duct cleaning, heating & air conditioning/hvac
+ 0 moreGentry Heating responded promptly to a request for service via their website http://www.gentryheatinginc.com/schedule-service The repair technician found some serious problems with our 11 year old AC and we had to choose between sinking a lot of money into an old system not working well, and upgrading to a new, more efficient heat pump. The install team arrived on time and worked until the job was done. The duct cleaning technician arrived on time and worked until the job was done. Gentry Heating scheduled the county inspection that had to be performed. There were some problems that arose after the install and after the duct cleaning. I made contact with Gentry Heating and ended up speaking directly with the owner, Duane Gentry (at his invitation) and found him open, caring and eager to make us satisfied customers. He spent an hour with me on the phone, listening to what I had to say and my concerns. He was not in a rush, he did not take my concerns lightly and he told me all that he would do to rectify the problem. We were previous Gentry Heating customers (from more than 25 years ago) and 2 years ago when we purchased an inspection deal through Angie's List and we KNEW their company was operated with integrity, honestly, professionalism and getting the job done right, no matter what it took. This time, they did not disappoint. Even though we had some concerns, Gentry stood behind their service and worked with me to make it right. That, in my book is integrity and professionalism. We continue to be satisfied Gentry Heating customers and we will continue to recommend them.
Description of Work: Service call for AC that was not functioning. Installed new heat pump, UV light, electronic air cleaner and whole house duct cleaning. We also purchased the maintenance plan for 2 years.
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Yes, I recommend this pro
$7,500
Response from Gentry Service Group
Richard E.
04/2015
heating & air conditioning/hvac
+ -1 moreRecently moved from Florida to our new NC home. Did not have sufficient heat during the last 2 months of winter. This fixed the problem and my heating costs were cut in half. The first technician Scott Miller identified a potential problem with the AC/Heating pump after a tech from another company failed to do so a month earlier. The 2nd technician, Robert Lewis, conducted an inspection and identified the likely source of the R-22 leak. He repaired it without incurring more costly expenses and parts. After adding the R-22 (Freon) the heating began to function as expected. Robert was professional and appeared well-trained. As a result of his efforts, we signed up with Gentry's energy savings agreement which provides preventative maintenance on our system. Would not have done so if the work wasn't handled so well. Important to note that another local AC/Heating company tech failed to find a problem and suggested a $900.00 fix? to our AC/Heating system. Very pleased.
Description of Work: Inspected and repaired a leak to the AC/Heating Unit. Also, added 3 lbs of R-22 to the system.
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Yes, I recommend this pro
$494
Response from Gentry Service Group
Adair A.
04/2015
heating & air conditioning/hvac
+ -1 moreThat went well. They are a good company. We went back and bought a whole new system from them. I was satisfied with them. They are punctual. They are very professional. Everything that you would expect, they did. There’s no downside with them at all. The price was very reasonable.
Description of Work: They checked the whole unit.
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Yes, I recommend this pro
$109
Response from Gentry Service Group
Ivan D.
04/2015
heating & air conditioning/hvac
+ -1 moreWife and I did extensive research on HVACS. Frankly we were hoping for 6 more months from the 15 year old Trane but once it started sending out occasional unsoicited smoke signals in addition to sounds reminiscent of early 20th Century Industrial Parks we faced our uncertain 'reality' and began intensive research. We educated ourselves on which features met our needs and then lined up a number of top rated HVAC companies. Gentry was second or third on the list . We had used them on an Angie's Inspection Deal a year earlier (2014). The repairman warned us about the remaining life left in our Trane but did not try to scare us into buying a new one. He could have and we wouldn't have been the wiser. We respected his honesty and effort to extend the life of our HVAC. Year later, we scheduled with Gentry along with others. John Tate, the Sales Rep turned out to be the same technician of last year. (He had earned himself a Sales Rep Job since then) John Tate was interested in hearing out our needs and concerns and adapting choices that would meet them. The quality of his attention and sincerity, technical acumen,his respect and Southern styled politeness, -after two to two and one half hours- sold us. i felt he was going to make his commission by working for our needs and our trust. ( I was never disappointed) Every step of the way from contract signing though installation John stayed in touch by phone and in person.He was appropriately available to us at all hours. (There were some installation issues that could have soured us on this Company but John and his Boss were determined to make it right the moment they were aware of it. ) My Wife and I have used Remodeling Contractors, Landscaping Companies etc as we poured 'too much lmoney' into our home over these past 3 years. So we know bad and slack service from people who don't have a clue about integrity. This Company (read the reviews) delivers and earns your trust. Even after installation , John called to check on the functionality of our System and how we were coping with the new technology. By the way we love this HVAC. It is transforming our health!
Description of Work: Installed new Carrier Infinity Series HVAC; removed existing equiptment; reconnected new HVAC to duct work; installed new return ducts in two rooms
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Yes, I recommend this pro
$10,000
Response from Gentry Service Group
Trevor L.
04/2015
heating & air conditioning/hvac
+ -1 moreWe were very pleased. The tech showed up on time, was efficient and professional. He was willing to answer questions and since the home is new to us, gave us some invaluable information on our system and how to use it efficiently (for example, at what temps it makes sense to use the heat pump vs emergency heat). He also gave us an estimate on installing a whole-house humidifier, including pros & cons of each option. We really appreciated the time spent answering our questions, as it helped us get clear on the best course of action for us.
Description of Work: We purchased a 2-visit seasonal checkup (one for a/c and one for heat) from Gentry Heating via Angies's List. Both times, the tech provided a seasonal check-up that included tests assessing the health of the system, changing the filter and for the A/C some light cleaning. This recent winter visit, the tech evaluated our heat pump and also gave an estimate for a whole-house humidifier.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$109
Response from Gentry Service Group
Mark M.
04/2015
heating & air conditioning/hvac
+ -1 moreArrived early, professional and courteous. Provided an explanation of the service and recommendations for future maintenance.
Description of Work: Tune-up for the HVAC.
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Yes, I recommend this pro
$49
Response from Gentry Service Group
Contact information
100 Buckeye Access Rd, SWANNANOA, NC 28778
http://www.gentryservice.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Insured
Licensed*
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Appliance Repair,
Wells and Pumps,
Dryer Vent Cleaning,
Metal Fabrication & Restoration,
Chimney Caps,
Solar Panels
FAQ
Gentry Service Group is currently rated 4.9 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Gentry Service Group accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Gentry Service Group offers free project estimates.
Yes, Gentry Service Group offers eco-friendly accreditations.
No, Gentry Service Group does not offer a senior discount.
Yes, Gentry Service Group offers emergency services.
Yes, Gentry Service Group offers warranties.
Gentry Service Group offers the following services: Air conditioning & heating repair, air duct cleaning, solar thermal & hot water heaters,
Electrical. Kitchen Appliance Repair.
Contact information
100 Buckeye Access Rd, SWANNANOA, NC 28778
http://www.gentryservice.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day