Paradise Decking & Contracting

Hasn't gone well but let's give it sometime.

Never finished work.

Condescending sales pitch, wasted my time and theirs. I wouldn't have hired them even if they were the cheapest which they definitely were not. I could see where they could definitely take advantage of people.

Initially, we only called Paradise Decking to get a second quote for our deck job; we had had a quote from another contractor who seemed okay, but we just wanted to make sure his prices were in line. Once we talked to Brendon, though, we decided to go with Paradise. We liked Brendon's design better, the price was comparable to the other company, Brendon seemed more knowledgeable, and basically just seemed to love what he does. We also liked the fact that Paradise was a local, family-owned company, as opposed to the other company, which we knew to be a franchise. Once Paradise Decking's trailer was parked outside our house, we started to hear stories from people in our neighborhood. Not contractor horror stories— happy stories. We knew Paradise had done some work in our neighborhood (seeing their trailer was how we'd heard of them in the first place). We just didn't know how much. Turns out they'd done the decks we'd admired on the houses on either side of us. Our crew chief, Troy, recalled working on both of them early in his time with the company over 20 years earlier. I felt that it said something good about the company if they retained employees that long. We heard other stories, too. One neighbor quoted her husband saying that their screened porch from Paradise was one of the few things in life that had actually exceeded his expectations. Of all the stories I heard, all were very favorable—not a single negative story in the bunch. Our work was finished yesterday, and I could not be more pleased. Our deck, made with composite decking (Trex) is spacious, sturdy, and attractive. So much nicer than the sad little rectangle of wood we had before. Here are other things my husband and I liked about Paradise Decking: Prompt: Our crew showed up promptly every day and worked hard. Knowledgeable: Whenever my husband and I had a question, Troy was able to answer it clearly in a way that made sense. We never felt like we were being sold a bill of goods. Neat: Construction work does involve a certain amount of mess, of course, but these guys cleaned up after themselves every day, and washed down the deck on their way out the door yesterday. Fair pricing: When Brendon originally quoted the work, there was lattice up around the old deck. When it was torn down, it was clear that the existing posts were not in good condition, and were going to have to be taken down and replaced. At that point, they had us on the hook. They could have quoted us almost anything for the additional material and work, and as long as it wasn't outrageous, we would have had to pay it. But Larry, the owner, quoted us a price that was more than fair. Professional: I work from home, so these guys were literally outside my window all day. They were hard-working, polite, and professional. I heard one cuss word during the whole time they were out there. They heard more than that coming from INSIDE the house. Pleasant: Who's ever sad to have contractors leave their house? We kind of are! Our black Lab, who went insane the first time the crew came to work, soon fell in love with them. She would cry in the house like a lovesick teenager from the time their trucks pulled up in the morning until they got out and greeted her. I think she was a little sad they didn't take her along when they left. Efficient: Initially Brendon told us the job would take about a week and a half, but on the first day of work Troy told us it would take about three, and he was right. The guys worked very efficiently and got things done when they predicted. Then there's the finished product itself. It's everything we wanted, and maybe more. I know we're going to enjoy this deck, and if we sell the house down the road, I'm sure this deck will be a selling point. I can confidently recommend Paradise Decking.

We met with Brendan on 2/7. We discussed what we wanted, viewed his portfolios and spent a couple of hours going through all the details. He then sent out his architect Greg on 2/14 to get his opinion on things. After about 3 weeks we contacted Brendan Because we hadn't heard back from him yet. He said "don't worry, you haven't fallen through the cracks. We're waiting on Greg to get back with us on his quote and then we'll be contacting you." Well.....here we are, 52 days later and still haven't heard from Brendan. Apparently we have fallen through the cracks. Or, if what we've heard from a few people is true, we just were too "small" of a project for Paradise to waste their time on. If your project isn't $75,000 +, you too will "fall through the cracks". Their work looked beautiful but we ended up giving our money to someone who actually wanted it. And they did a fantastic job.

I am so glad we decided to go with Paradise Decking!!! When we first met with Larry Knight,we thought we just wanted a trellis, possibly a fireplace, but we weren't exactly sure. Larry turned us to Greg Young, an outdoor designer. Greg guided us with his expertise and made a drawing for us. From there, we got a couple of quotes and at first glance, Paradise seemed higher. However no other companies can compare to the quality of work that Paradise provides. Larry told me of several projects he had done. We were able to go by and see his work and talk to his customers. You can actually stand back and look at a porch or trellis and tell if it was done by Paradise...it's that good! Larry's employees were wonderful. They're punctual, professional and really guide you through the process. They know what looks good and when it comes to the smaller decisions along the way, I'd always go with their opinion. They're very efficient but at the same time artistic. We now love our outdoor space and use it all the time!

see above

The initial appointment was rescheduled at the request of Paradise Decking - delay of one week. Once I did indeed meet with the owner, he shared a portfolio of his prior work and letters of recommendation that were at least 10 years old. He seemed less interested in learning about the specifications I had in mind then sharing with me the 6 figure jobs he'd done in the past. Stated the next phase of the bid was to have his designer visit with me. Never heard back from this company.

It went really well. He was professional, punctual and seemed to know what he was doing.

Superb job in every aspect! Attention to detail, options presented, implementation far exceeded our expectations! That is really rare to find!

Honestly, this is the most unprofessional business I have ever encountered. We met with the owner's son in mid-September to obtain an estimate. We were very encouraged by what he had to say, telling us that they could do everything that we requested and could get it done within our time frame. He then told us that he would have his father come by to look at the project and get his opinion as they worked together but told us we could expect an estimate within 3-4 days. After that time had passed and we called (three times before getting a response - no one ever answers the phone, always a machine) we just assumed that the father had come out after the third message as he left his business card in our mailbox; however, that was the only action taken after those three calls. No one ever returned our call. After waiting another week, we called again. This time, the father called my husband, and it was clear that the son and the father did not communicate at all. The father just spoke about redoing our deck which we told the son was not something we wanted to do at this time. He seemed to know nothing about the discussion with his son about repairing and remodeling our porch. He then told us that they do not repair roofs and gave us the name and number of another person to call for that part of the project. Larry told us that he would come out again and look at our porch, but this never happened. We called two more times to inquire about it and received no response whatsoever. We were prepared to spend tens of thousands of dollars on this project, but clearly this company does not need the business. We are happily going with another company that returns calls and provided a timely estimate. All in all, it was a huge waste of time and extremely frustrating. Update: I have just now read the owner's response as I stopped checking long ago to see if he ever wrote one. Unfortunately, it is full of lies. We did NOT have another company tell us the things that he did, and we have had the deck checked to see if it is within code and safe - it absolutely is! I have since learned of many other issues with this company, including from companies that used to sub-contract work to them. I would strongly recommend using another company that incorporates honest practices.

Excellent craftsmanship, attention to details, great suggestions on finishing details, very professional and timely responsiveness. Beautiful results that we have enjoyed over the years now.

I have been speaking with Paradise Decking throughout the process. They have been great at guiding me through. Larry and Karen Knight are top in their field. They always come prepared with pictures of completed projects and references to an appointment and are awesome to work with. They take the time to really hear what you are wanting and will go the extra mile to speak with you either on the phone or in person. I have not started the renovation as of this date. I would recommend them for your project.

We reviewed Angie's List and several online resources to find companies in our area with experience and overall good reviews. After meeting with the company's owner, Larry Knight, we were impressed with his experience, photos of his work at other homes, and more importantly, his excellent eye at showing us why our original plans would not work. He could immediately visualize the way the project would lay out more efficiently, aesthetically, and cost-effectively. He spent most of a morning taking us to several homes whose projects he completed. He allowed us to speak to the owners of the homes who were obviously pleased with his work. I think I became most impressed when he even introduced us to a homeowner who was not happy initially with the way his project started, but explained how things got better after voicing his concerns. He ultimately got the outcome he wanted without extra cost. Our project went very smoothly. It's important to keep in touch with the project manager regularly to make sure things evolve the way you want them to. If I had a question or concern, Larry got back to me within the day of me leaving a message on his phone. He staffs most everyone instead of hiring a bunch of subs, which means he takes responsibility for the project. I think your best served by finding someone like this company where they take pride in their work as craftsmen. They were there every day, including some weekends, on time, and cleaned up after themselves every day before leaving. There was never any open soda cans lying around or trash. We love our deck and screened-in porch. It came out much better than I expected. It cost more than the other estimates, but it is worth it because of how much we use it, enjoy it, and are worry-free about maintenance.

Great experience dealing with Larry and crew. Highly recommend Paradise Decking!

I got what I paid for from Paradise Decking & Contracting. They did an OK job. The workers showed up on time and completed it on time. I would probably recommend them to family and friends.