ServiceMaster Quality Restoration

It was good. They did excellent job dealing with the insurance company. Excellent job!!! Great communication!!

We didn’t have any issues with the “drying out” process. We had several issues during the repair portion of the job. The drywall repair and painting in the kitchen was not done well the first time - it was very clear that it was patched. Second attempt at the repair wasn’t any better. I requested that a supervisor come out and take a look at it. Finally on the third attempt, the patch lines were no longer visible. Since the person who does the drywall is not the same as the person who does the painting, all of this resulted in many visits to my house. The bathroom experience wasn’t any better. The guy who did the tile work was very unreliable. He was consistently late and always had to leave to get more supplies. One day he didn’t show up at all. His trips to the hardware store were about 2 hours long, sometimes longer. In addition, the seam between the floor and tub was not done right and quarter round molding was put along the edge to hide the uneven tile . There was not a quarter round there before and the two other bathrooms in my house don’t have a quarter round molding where the tub meets the tile, so this was done as a shortcut. I asked to have this fixed, and that work was done. Due to the late and missed appointments, the floor work took 6 weeks to complete. I requested that I be compensated by adjusting the amount I owed for the final payment. While they did remove the costs for work that was part of the contract and not performed, they refused to take any financial responsibility for their mistakes. All that being said, the subcontractor that was used for the vanity/ cabinets was excellent. He was very knowledgeable, professional and did the job right the first time. I love how the cabinets turned out.

ServiceMaster was wonderful. Dignosed and fixed the issue quickly! Very happy!

The company responded quickly, very easy to work with!

The service and work was good! Responded quickly, would use again!

Good service, everything went well.

Great customer service, quick response.

Service was great! Would use again!

Real well moved all the furniture too

I was distraught when water was spilling into my kitchen. In the end, my bedroom closet, part of my bedroom, part of my living room and the kitchen all had water damage. My insurance company has a Contractor Connections program, and they sent Service Master to my house. The technician (either Ben or Chris, I can't remember) came in and tore out part of my ceiling, insulation, etc, and set up loads of fans to dry and save what could be saved. He came every day for 3 days until things were dry and ready for the next phase. I was thoroughly impressed with the technician in the mitigation phase. He was professional, pleasant and explained what he was doing and why. I could not ask for better service. Please see my upcoming review for ServiceMasters actual rebuilding/renovation. This has been a very different experience.

they were prompt, thorough and efficient

They knew what they were doing. It was nothing spectacular that stands out. They knew what they needed to do to fix the problem.

The whole team from Servicemaster was very courteous and professional to deal with. I had the most involvement with my project manager, Carly, who if you're lucky to have, makes a stressful process much easier to deal with. I was lucky enough to have individual contractors as well that were all prompt and professional. I would espescially like to call out Sean and his painting partner, for their excellent customer service. I would definitely work with him again. I am very satisfied with the job done, as I was hesitant to go with my Insurance provider's recommendation. But in the end, it was the very best choice I could have made.

Very satisfied. The job went will with no problems.

The job went very well. I was very satisfied with the service.

The job done by Service Master Quality Restoration went very well. We were pleased with everything.

The job went satisfactory and the company did a good job overall.

The job went well as far as the drying. We are still in reconstruction, employees are great.

The drying went fine. Everyone was nice, friendly.

Employee were very great. Performed the work quickly and professionally.

Service master did an excellent job from the intim call through restoration. High quality, reasonable cost, excellent service.

This company did excellent for me. I can’t say enough could things about this company. The crew was very good with communicating with you. The quality of work was exceptional as well. Overall, the company seems to be very well run. I would recommend this company to anyone.

The quality of work meet our expectations. The crew was out very quickly and professional in there work. I don’t have any complaints about them. I would recommend this company to anyone and would use them again.

Overall, I was very pleased with how everything turned out with this company. I have used this company two different times now. The crew was very punctual and professional as well. There prices were very reasonable for the quality of work you get. I would hesitate to call this company again in the future.

I thought everything was fine with this company. The crew really very friendly, hard working, and professional. One of the things that really impressed me was that they were at my house an hour after I called them. They stayed the entire day until they got the job done. I haven’t had a single problem since they were here. I would recommend this company to anyone and would use them again.