Wow House Cleaning Service

DO NOT HIRE. I mistakenly hired this individual for a one time move out cleaning. I hired the individual two weeks in advance of the requested cleaning date and the individual agreed with no issues. I received good communication within the two week window between the initial call and requested cleaning service date. That communication completely fell off a cliff the day of service. The day before the cleaning service, I received a text asking if I could run the self clean on the oven. I replied and ran the self clean with no issues, figuring we were good for the next days hired service. The day of service, we were scheduled from 9am-12pm. I sent a friendly text at 9:08am asking for a time when we could expect the cleaners to arrive. No word was received. I called at 11:56am (4 minutes from the closing window). The call rang to voicemail where I left a message asking for a show time. No return call was made. I texted once more at 1:52pm, asking for communication and whether or not I should continue to wait in my house as I had been all morning (also took off of work) for a potential delay the maid service was experiencing (benefit of doubt) or whether I should cancel because cleaning service would not be provided. No word was received. We scheduled the cleaning service on this particular day to coincide with our move out date. Wow Cleaning Services and this individual's complete lack of communication forced me and my family to scramble for a last minute cleaning service, ultimately paying a much higher price due to our time constrain because this individual could not be responsible enough to pick up a phone, press a few buttons and say a few words. Common courtesy anyone? If this cleaning service cannot respond in simple communication in todays day and age, I absolutely would not trust them to perform the duties and responsibilities hired. Not to mention the complete lack of regard to call and say "Hey, I can't make it today, sorry" where I would of said, "No problem, can we reschedule?" Nope.......Instead, let me waste a day off of work, string along my wife and two kids and then force me to find a cleaning service to provide duties the next day! In hindsight, I'm glad the individual did not call back. Despite paying a higher price, at least I could actually rely on a service from a more trusted organization DO NOT HIRE.