Pro Touch Property Maint & Improvement Servces

Pro Touch Property Maintenance & Improvement Services LLC (Shanna Bailey is the owner) of Sanford, NC was hired to remodel my house, install siding, and clear the lot. The “contractor” is Shanna’s boyfriend named Jackson (also known as Jack, Pablo, Mark, The Captain). The deadline for the job to be finished was October 16, 2020 and the fixed price of the job is $12,845.83. I paid for all material cost upfront of $7,495.83 on my credit card and paid $4500 of the labor cost in cash. I wanted to buy the materials, but they said they could get the items cheaper. Shanna has overcharged me for materials, charged me for more materials than needed, the job is still not complete, and the workmanship is horrible. So here I am with an unfinished house and I have lost well over $12,000 that I paid to have a completed house done by October 16th... Shanna Bailey was my friend, my co-worker and I felt like she was family to me but after hiring her and her business Pro Touch Property Maintenance & Improvement Services LLC, I now see I was just a pay check to her... Shanna and her boyfriend Jackson have taken my money, made a mess and refuse to come back to fix or complete the job... they have left my house a mess and it’s going to cost over $30,000 to fix all the things they did wrong or the things they claimed to have fixed but didn’t.... My tile flooring throughout the whole house is a disaster and walking into my rental just gives me anxiety and I’m just overwhelmed at the mess they left behind. They left thin set all over the top of my tile flooring (just so you know that goes under the tile to hold it to the floor).. it’s like cement and the tile is so uneven you could trip over some of it. I paid over $400 for special leveling clips with wedges for the floor that Jackson demanded and it’s no where near being level. They lied to me about an inspector coming to my house... Lied about fixing things... One of the walls Jackson “fixed” is missing a six foot part of the outer band that holds my floor and wall up. And I asked over and over if it was there and was told it was but even I could see it was missing and a contractor confirmed that. My plumbing isn’t connected in the walls and Jackson didn’t even install vent tubes for my plumbing. The Sheetrock is horrible, they broke my pantry cabinet, there’s so many issues that I can’t even fit them all in this post. The house literally needs to be torn back down and redone.