Neli Virtual Appliance Repair

Made a service request through Angi list and was railroaded into an unclear situation. I paid for a service but expected a technician in person which did not happen

quickly identified what was wrong with my refrigerator.

Mom got her GE fridge estimate and repair done and the technician John was very nice and friendly, found the issue quickly and repaired same day. Was very thorough and took his time to ensure quality results. Would use the services again. Thank you!

Steve W was an excellent source of information and quickly identified what was wrong with my refrigerator. He provided what was needed to alleviate the concern.

Issue was not diagnosed correctly. Diagnosis seemed rushed. Did not use tools prep video said I would need to have ready at hand.

It went well, but I need a detailed invoice to give to my warranty company

Don P. was great! He explained exactly what we needed to do and told us how to order the parts and save money. Thank you

This virtual service was great. I just needed help identifying the problem. I knew I could probably do the part replacement. And to have someone come in virtually worked out perfectly especially since we had nine inches of snow on the ground.

Good work by the agent in diagnosis of issue

The tech helped me get far enough into the refrigerator to get it diagnosed. I was able to get the parts required and reassemble it with the new parts. It certainly appears to be fixed now.

I love doing things myself if I can - this was the perfect service for me. I took apart my dishwasher and checked it and troubleshooted it, and now I know how to do that! Thanks!

Harmon was fantastic. I was able to fix my refrigerator. I’m a 74 yr old woman with no experience at repairs. It was like he was standing right there with me. Soooo cool!!! Acquired allot of confidence and satisfaction not to mention I learned sooo much. Thank you Neli

I LOVE Neli. I've used them three times now. Harmond (my Neli service man) is a joy to work with and an absolute walking encyclopedia of appliance repair. Our thirty-year-old washer are dryer are running like new, at a fraction of the cost of replacing them.

I had dryer issues and Don was my tech who was very thorough and knowledgeable. He made the repair process much easier for me! Thank you Neli Virtual Appliance Repair! I will be back!

For me, who likes to see if I can fix it first, it was the ability to access the knowledge and experience needed to make a washing machine repair. I made an appointment, a Neli representative sent a link to my phone, once opened the representative could visualize the problem I had described. It was explained how I should remove the part and replace it. Subsequently, I received an email with the part number needed and the estimated cost. This took approximately 15 minutes altogether and cost $35.

I hired Neli over a week period for 3 different appliances, my dryer, washing machine, dishwasher, and even kitchen sink! I had a fantastic experience: 1. I fixed my dryer with Thomas' excellent remote guidance, changing the timer and the switch! Fabulous guidance Thomas, with lots of money saved! I learned a lot in the process. 2. I determined that there was no dishwasher leak and in the process learned how to check for leaks and trouble shoot for some common repair issues. It cost $40.00 but as I had some water on the floor, I was ready to get a new dishwasher. Now, I am confident that it wasn't a leak and caused by putting in the dishes in a funny manner and not a repair issue. I am using the dishwasher now again with no problem. 3. I determined with Thomas' help that the washing machine had a major problem and could have spun out of control into my wall....no question, it was time to get a new washing machine! This was a well spent $40.00--I even got Thomas advice on purchasing a new washing machine and what to look for. 4. I checked the drainage on my kitchen sink and learned how to empty out the "trap" and that most likely, I am okay, but what to swap out if I have continuing issues with slow drainage. In the end, I saved lots of money, gaining and learning valuable experience! Absolutely fabulous service!

Home warranty company advocated for this service to cut down on amount of time needed to diagnose my issue. I spoke with a technician who seemed pretty knowledgeable and recapped the next steps as ordering a part for my washer, communicating this back to my home warranty company with next steps of dispatching a tech to install identified part. Upon contacting the home warranty company, I was advised a second opinion was needed and a diagnosis could not be made. Very different information than provided by the Neil rep Harmond. I am now waiting for another tech dispatch which in essence rendered the time I utilized with the virtual appointment as wasted. Not an efficient or time saving solution at all in my case. It leaves me where I should have originally started, waiting for a tech to come out vs entertaining this virtual appointment.

It was easy to create an account and schedule an appointment. The technician was extremely knowledgeable and helpful. They were able to diagnose both issues and followed up with parts IDs and recommendations for where to purchase the parts. The parts were correct and I was able to replace them on my own. If you've got a few tools and are comfortable using them, I'd highly recommend this service.

I had my appointment with Mr. Harmond W. on May 07, 2022. It was rather easy to set up appointments and the site makes it rather easy to reschedule (which I've had to do). Mr. Harmond W. was very knowledgeable and easy to work with. I've read great reviews about his appointments on here. We pinpointed the problem by process of elimination. For my particular model (Whirlpool) he's seen the common water leak issue I was experiencing. Oftentimes, filter housings need to be replaced. Mr. Harmond W. just confirmed my observation and I am glad I may now rectify the issue. Shortly thereafter, Mr. Harmond W. sent me the exact part needed via email . One may shop around at different retailers to purchase the part. Neli also sells appliance OEM parts as well by partnering with other companies. I will be going with another retailer/seller since the price was much lower with a good return policy and a protection plan option as well. For $35, one can't beat that. A diagnostic evaluation alone may range from $150 and up. I was able to pinpoint the problem and order the part. I won't be arranging for an appointment to self-install. One has to know where to draw the line. I will hire someone once I have the part in hand. I already have someone in mind, also referred by Angi. Luckily, I didn't have to do any thing too cumbersome. I gained some handy tools at well. I really liked using the nutdriver vs a screwdriver. So I've added all the necessary tools I need for the appointment to my collection, and they will be handy in the future. Overall this was an optimal experience and I would certainly refer and use Neli in the future. If you are confident in unscrewing/re-screwing, and removing parts of your appliance, I'd say give it a try. NOTE: Also understand that this an all virtual service. An appliance repair professional doesn't not come to your home at no point in time. Neli offers self- diagnostic guidance to determine the issue with your appliances. Neli sends you the part number. You purchase it, and then may opt to make another appointment to install the part. If the task is too difficult, then you may opt to hire an appliance repair professional. It's up to you to decide. Please read and understand your referrals before posting comments and discrediting businesses.

The tech was knowledgeable, informative and patient. We were able to determine the defective parts and the best plan of action.

Second time I used them and second time we figured out the problem together and it was a quick, easy, and cheap fix.

Technician promptly verified that diagnosis of problem would require in-person house visit and refund was offered. Wish it could have been solved virtually, buy have great respect for integrity and professionalism displayed.

I have a 20 year old wine refrigerator that looked brand new and I wanted to repair, but manuals were no longer available. I couldn't get any help and tried Neli Virtual Repair as a last ditch effort. The tech (Don P.) and the online people went way beyond to help me out. Their tech located the problem with me, and even found the out of date part replacement. It was a great experience and I will absolutely reach out to them in the future.

excellent. Don confirmed the origin of the leak. He informed me that this particular problem is common in the LG. He gave me directions on where to order the part. I am awaiting that part now. I had the machine already opened to the problem area so the whole process took about 15 minutes. Virtual repair is a great idea especially during the pandemic. Neli does it great.

Was able to figure out the problem and gave me the part number in 10 minutes!