Neli Virtual Appliance Repair

Appliance Repair, Appliance Repair - Small, Heating and Air Conditioning,

About us

Virtually diagnose and/or repair your appliances and HVAC units today without anyone stepping foot inside your home! Starting at $40 you can take control of your home appliance repairs via video chat with a certified technician when it’s convenient for you. Make an appointment today on our website. Neli's certified technicians will work with you to conduct either a diagnosis to find out what's wrong or a repair. You will use Neli’s advanced video chat technology during your appointment. Schedule your appointment today at nelihome.com or call us at 833-876-0900!

Business highlights

8 years of trusted experience
Women Owned & Operated
Veteran Owned & Operated

Services we offer

Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.

Services we don't offer

Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7567 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
6%
3
4%
2
3%
1
12%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 526-550 of 567 reviews

Vijay D.
08/2020
5.0
appliance repair
  + -1 more
Good. He was helpful
Description of Work: Diagnosis of the fridge
Rating CategoryRating out of 5
Yes, I recommend this pro

David B.
08/2020
5.0
appliance repair
  + -1 more
Great!!!!!
Description of Work: Range oven fan issue

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Jeri F.
07/2020
2.0
appliance repair
  + -1 more
I didn’t want a virtual repair.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Arthur H.
07/2020
2.0
appliance repair, small appliance repair
  + 0 more
I had someone else do the work.
Description of Work: Repair of refrigerator

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0


Amanda W.
07/2020
5.0
appliance repair
  + -1 more
Helped me fix a clogged drain plug
Description of Work: Leaking fridge

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$35

richard C.
07/2020
4.0
appliance repair
  + -1 more
fine too expensive
Description of Work: dishwasher install

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$370

Response from Neli Virtual Appliance Repair
Hi! If you would have used Neli Virtual Appliance repair your repair cost would have been $35 plus parts. Your get to purchase your replacement parts at the best price! Next time try our service, See you for your next repair! The Neli Team

Bob K.
07/2020
5.0
appliance repair
  + -1 more
Waiting parts
Description of Work: Replace compressor started relay and capacitor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Jamie Z.
06/2020
5.0
appliance repair
  + -1 more
Perfect! Thanks again!!
Description of Work: Dryer fixed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Bridget M.
06/2020
3.0
appliance repair
  + -1 more
Did not use this company
Description of Work: Dishwasher control panel cover replaced
Rating CategoryRating out of 5

Response from Neli Virtual Appliance Repair
Hello! We see you did not use our services. Please try our company in the future! Thank you, Team Neli.

Jason H.
06/2020
5.0
appliance repair
  + -1 more
Fast, accurate and helpful
Description of Work: Diagnose LG refigerator
Rating CategoryRating out of 5
Yes, I recommend this pro

Richard M.
05/2020
1.0
appliance repair
  + -1 more
Nothing was done; lousy
Description of Work: Nothing what is this all about?
Rating CategoryRating out of 5

Response from Neli Virtual Appliance Repair
It looks as if you have the wrong company. You did not have an appointment with Neli Virtual Appliance Repair. Try our service next time, you won't be disappointed! Best, Neli Team

Michael D.
05/2020
5.0
appliance repair
  + -1 more
Problem was diagnosed accurately.
Description of Work: Diagnosis for Fridge
Rating CategoryRating out of 5
Yes, I recommend this pro

Scott T.
05/2020
5.0
computer training
  + -1 more
Mary was awesome instructor.
Description of Work: Instruction

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Faye L.
04/2020
4.0
appliance repair
  + -1 more
Fine very nice to deal with
Description of Work: Fridge door replaced

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Meg L.
04/2020
5.0
appliance repair
  + -1 more
Great job. Very reliable
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Ted C.
04/2020
1.0
small appliance repair
  + -1 more
David wasn’t able to help.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$35

Response from Neli Virtual Appliance Repair
We are so sorry your experience was not helpful. Customer service will be contacting you shortly. Best, Neli

danyell W.
04/2020
5.0
appliance repair
  + -1 more
Great, the tech was really helpful
Description of Work: leaking washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

James C.
04/2020
5.0
appliance repair
  + -1 more
I think we solved the problem.
Description of Work: Dryer repair diagnostic

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Neakale M.
04/2020
5.0
appliance repair
  + -1 more
So far so good
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Joanne N.
03/2020
5.0
appliance repair
  + -1 more
Very well.
Description of Work: Fix my dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from Neli Virtual Appliance Repair
Thank you very much for the review and thank you for being a 3 time repeat customer! All our best, Mary Nelson CEO/Founder

terry P.
03/2020
5.0
appliance repair
  + -1 more
perfect!!!!!
Description of Work: washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Laurena S.
03/2020
5.0
appliance repair
  + -1 more
Fixed problem with heat.
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Lyn C.
03/2020
3.0
appliance repair
  + -1 more
Did not use
Description of Work: Did not use
Rating CategoryRating out of 5

Response from Neli Virtual Appliance Repair
Hi [Member Name Removed]! We would love it if you tried our service in the future! Thanks, Neli Virtual Appliance Repair

Levi N.
02/2020
5.0
appliance repair, small appliance repair
  + 0 more
Splendid, happy
Description of Work: Replacement of motor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$350

Samuel M.
02/2020
1.0
appliance repair
  + -1 more
No response from this person
Description of Work: Washer/Dryer
Rating CategoryRating out of 5

Contact information

143 Charlotte Ave, Sanford, NC 27330

http://www.nelihome.com

Service hours

Sunday:
8:00 AM - 3:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Heating and Air Conditioning,
Plumbing

FAQ

Neli Virtual Appliance Repair is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 3:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Neli Virtual Appliance Repair accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Neli Virtual Appliance Repair offers free project estimates.
No, Neli Virtual Appliance Repair does not offer eco-friendly accreditations.
No, Neli Virtual Appliance Repair does not offer a senior discount.
No, Neli Virtual Appliance Repair does not offer emergency services.
Yes, Neli Virtual Appliance Repair offers warranties.
Neli Virtual Appliance Repair offers the following services: Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).

Contact information

143 Charlotte Ave, Sanford, NC 27330

http://www.nelihome.com

Service hours

Sunday:
8:00 AM - 3:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM