Neli Virtual Appliance Repair

4.7(
567
)

Appliance Repair, Appliance Repair - Small, Heating and Air Conditioning,

... +1 more

About us

Virtually diagnose and/or repair your appliances and HVAC units today without anyone stepping foot inside your home! Starting at $40 you can take control of your home appliance repairs via video chat with a certified technician when it’s convenient for you. Make an appointment today on our website. Neli's certified technicians will work with you to conduct either a diagnosis to find out what's wrong or a repair. You will use Neli’s advanced video chat technology during your appointment. Schedule your appointment today at nelihome.com or call us at 833-876-0900!

Business highlights

8 years of trusted experience
Women Owned & Operated
Veteran Owned & Operated

Services we offer

Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.

Services we don't offer

Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7567 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
6%
3
4%
2
3%
1
12%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Write a review

Filter reviews by category

Showing 476-500 of 567 reviews
David W.
03/2021
5.0
appliance repair
  + -1 more
It was quick and easy!
Description of Work: Dishwasher diagnosis
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Martin B.
03/2021
5.0
appliance repair
  + -1 more
Excellent.
Description of Work: dryer repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jack N.
02/2021
5.0
appliance repair
  + -1 more
Fine. Part had to be ordered.
Description of Work: Refrigerator. Fan motor
Rating CategoryRating out of 5
Yes, I recommend this pro
Sheree B.
02/2021
5.0
appliance repair
  + -1 more
Service was excellent
Description of Work: Washer repair
Rating CategoryRating out of 5
Yes, I recommend this pro
Janet T.
02/2021
1.0
appliance repair, small appliance repair
  + 0 more
Isn't done yet!
Description of Work: Dryer vent replacement
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$100
Monica J.
01/2021
5.0
appliance repair
  + -1 more
Very well.
Description of Work: Dryer repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$389
william (Bill) S.
01/2021
5.0
appliance repair
  + -1 more
Very well.
Description of Work: refrig water drain line unplugged.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$216
Dixie S.
01/2021
1.0
appliance repair
  + -1 more
Not interested in virtual repair
Description of Work: Repair refrigerator/freezer not cooling
Rating CategoryRating out of 5
Elena D.
01/2021
4.0
appliance repair
  + -1 more
ordered part
Description of Work: a new stove top knob
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$35
Corey B.
01/2021
5.0
appliance repair
  + -1 more
Good experience!!
Description of Work: dryer troubleshooting
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
bryant B.
01/2021
5.0
appliance repair
  + -1 more
Resolved in 5 mins
Description of Work: Fix dishwasher
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Jordan G.
01/2021
1.0
small appliance repair
  + -1 more
Dryer Purchase
Description of Work: Terrible! I purchase a dyer off of him with a warranty. Got the dryer home and started had to have Columbia gas out the next day and received a red tag. Contacted his fiancé, she refused to honor the contract even though she told us we had to have the red tags for the warranty to play. They then blocked us and will not responded or replace the dryer. Do not use this company because they will not honor their contract
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Neli Virtual Appliance Repair
We do not sell dryers. This is not our review. Thank you, Neli
Marc G.
01/2021
5.0
appliance repair
  + -1 more
Very helpful
Description of Work: Diagnose dryer repair
Rating CategoryRating out of 5
Yes, I recommend this pro
Jon A.
01/2021
5.0
appliance repair
  + -1 more
Very quick and direct
Description of Work: Trouble shooting
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
David P.
01/2021
1.0
appliance repair
  + -1 more
Never showed up
Description of Work: Repair microwave oven
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Neli Virtual Appliance Repair
This is not a review of Neli's service. We do not send technicians into your home. With our service, Nelli Virtual Appliance Repair, we work with you virtually for only $35. During your virtual video chat appointment, the technician works with you to diagnose the problem and guide you through any kind of repair or part replacement. Try us today! nelihome.com
Thomas B.
12/2020
1.0
appliance repair
  + -1 more
They never contacted me
Description of Work: Install range hood
Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0
Ken H.
12/2020
5.0
appliance repair, small appliance repair
  + 0 more
Like clockwork
Description of Work: Dishwasher Repair
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Chad A.
12/2020
5.0
appliance repair
  + -1 more
Good service
Description of Work: Dishwasher diagnostics
Rating CategoryRating out of 5
Yes, I recommend this pro
Sarah B.
12/2020
5.0
appliance repair
  + -1 more
Harmond was wonderful and helpful.
Description of Work: diagnosing problem with microwave
Rating CategoryRating out of 5
Yes, I recommend this pro
Katelyn G.
12/2020
5.0
appliance repair
  + -1 more
It is fixed.
Description of Work: Dishwasher was leaking.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Kamini P.
11/2020
5.0
appliance repair
  + -1 more
James was great help
Description of Work: Refrigerator was broken
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Kevin F.
11/2020
5.0
appliance repair
  + -1 more
Great service
Description of Work: Diagnosis of refrigerator
Rating CategoryRating out of 5
Yes, I recommend this pro
Harish C.
11/2020
5.0
appliance repair
  + -1 more
Excellent, diagnosed perfectly.
Description of Work: Dishwasher wont start up
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary B.
11/2020
4.0
appliance repair
  + -1 more
Pretty good
Description of Work: Dishwasher
Rating CategoryRating out of 5
Yes, I recommend this pro
Vera C.
11/2020
5.0
appliance repair
  + -1 more
Excellent!
Description of Work: Washing machine diagnostic
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

143 Charlotte Ave, Sanford, NC 27330

http://www.nelihome.com

Service hours

Sunday:
8:00 AM - 3:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Appliance Repair,
Appliance Repair - Small,
Heating and Air Conditioning,
Plumbing

FAQ

Neli Virtual Appliance Repair is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 3:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Neli Virtual Appliance Repair accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Neli Virtual Appliance Repair offers free project estimates.
No, Neli Virtual Appliance Repair does not offer eco-friendly accreditations.
No, Neli Virtual Appliance Repair does not offer a senior discount.
No, Neli Virtual Appliance Repair does not offer emergency services.
Yes, Neli Virtual Appliance Repair offers warranties.
Neli Virtual Appliance Repair offers the following services: Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).

Contact information

143 Charlotte Ave, Sanford, NC 27330

http://www.nelihome.com

Service hours

Sunday:
8:00 AM - 3:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM