Neli Virtual Appliance Repair

Technician promptly verified that diagnosis of problem would require in-person house visit and refund was offered. Wish it could have been solved virtually, buy have great respect for integrity and professionalism displayed.

I have a 20 year old wine refrigerator that looked brand new and I wanted to repair, but manuals were no longer available. I couldn't get any help and tried Neli Virtual Repair as a last ditch effort. The tech (Don P.) and the online people went way beyond to help me out. Their tech located the problem with me, and even found the out of date part replacement. It was a great experience and I will absolutely reach out to them in the future.

excellent. Don confirmed the origin of the leak. He informed me that this particular problem is common in the LG. He gave me directions on where to order the part. I am awaiting that part now. I had the machine already opened to the problem area so the whole process took about 15 minutes. Virtual repair is a great idea especially during the pandemic. Neli does it great.

Was able to figure out the problem and gave me the part number in 10 minutes!

Saved me a good amount of money. Very knowledgeable and patient. Fixed leak and drain pump

It was wonderful as it is easy and value for money also we learned something to fix the issues with real person online, it is really worth it.

Thomas was very informative and reassuring. He was detailed and friendly. Punctual and timely. I loved the assistance and feedback. Would definitely ask for him again!

Diagnosed the issue as electrical. Will need to get electrician in to see where the problem is between the fuse box and the dishwasher.

Based upon my problem description, Thomas immediately had 3 possible causes. We worked on the most common and verified that was the problem. Easy to work with and a great system. Like having the tech in your house . Would use again.

The technician was able to fix my icemaker remotely! Amazing

Harmond was extremely professional. He listened and guided me through the process and offered a solution that solved the issue! So much easier than having to arrange and wait for a repair technician to come into our home, and so much more time efficient and very cost-saving!

Amazing! Staff person very patient, spent over an hour with me. With the video, he was able to figure out that the condenser fan wasn’t working. And, he suggested that I use a house fan to cool the condenser, so freezer would start to work (It did!!!) while I ordered the fan part and figured out who could install it. Respectful Courteous Professional (called me Sunday morning right at the time I requested) Knowledgeable Patient (he was fine waiting while I got a tool from my neighbor to take some nuts off so he could see into the back) I couldn’t believe the incredible service for only $35! Best bargain I have ever seen on the Internet!

H was not able to diagnose problem. I’m all fairness, I had already replaced the water pump and the checked that there was no obstruction in the hose from the machine to the drainage pipe. There were problems with credit card transaction. Staff was very courteous and responsive.

Great, very polite and knowledgeable.

A guessing approach to troubleshoot issue with refrigerator and its freezer. At the end, it appears that the technician knowledge of my appliance wasn't solid. No suggestion for using measuring device and after I used it and provided the results they were interpreted incorrectly. I almost bought a new refrigerator as I was told that the refrigerator's compressor was bad but, luckily, after advice of another technician, not associated with Neli, the right part was replaced and the refrigerator is working again.

Robert L was great, very patient and knowledgeable!

Amazing service - having someone guide us through troubleshooting and resolving the issue on our own was exactly what we needed! Saved us a ton of money - we were able to resolve the issue ourselves, with guidance every step of the way. Harmond was friendly, knowledgeable, and patient. We’ve already told our friends about it and will definitely be our first call when something goes on the fritz.

The first consult resulted in my ordering and installing a $266 part I did not need and did not fix problem. The 2nd consult identified the correct problem but alas that part was no longer made. I believe the consultant did help me figure the problem out which I probably would not have reached on my own.

Went very well. Harmond helped diagnose the issue. Harmond is extremely professional and polite, an excellent technician. I tried tipping him thru the app at the end but it appears there may be an issue as I tried three times and it rejected me each time.

Big fix required. I have to hire local person to do. Not a DIY kind of fix.

The first day I called The call was returned within an hour. He said he would check into it an get back to me. He never called back and I fixed it after two weeks.

I love this virtual service. My Whirlpool Duet was flashing an error code related to the drain pump. After cleaning the pump, the error was still showing. I set up an appointment with Neli and spoke with a very knowledgeable representative. He assessed the machine and was able to determine the likely cause of the error. After the appointment, I was sent information on ordering the replacement part and how to set up a call to install the new pump. I would use Neli in the future for any appliance issue!

Internet connection was weak, garbled communication. But, they remained very professional and we could crack a joke every now and then when things got annoying. Once up and running the diagnostic test was done in 5 min. Confirming my suspicions. Part number was sent within minutes.

Canceled service - purchased new washer. Angie's list was suffocating. Would NEVER use Angie's List again.

No one ever showed up. Work never done