Neli Virtual Appliance Repair

This service was amazing! Harmond walked me through each step on our video call and was patient when I had questions or did not understand the next step. It was so convenient and fast, and only $35. I am so pleased and now my microwave is fixed!

It went great and I left Harmond and Neli a great review on the chat survey that I wish I had copied to past here as I wrote everything I felt about the Tech and the company and it was all good. I will be using the Neli services again when any of my appliances need attention / repair. Thank You Neli.

The tech diagnosed quickly and with confidence and showed me what to for some next steps! Super easy and very helpful

They were quite professional came in and Resolve the problem and fixed it. Very professional people I highly recommend them. Did magnets on the refrigerator also.

It went great. The repair person was so calm and helped me through everything. Very knowledgeable and made me feel confident that I can do this. This is a fantastic service. I wish you all the best as your company grows. Warmly, Susan Daniels, Salem, Oregon

The whole process with Neli was great. Harmon was my tech and he was knowledgeable and very patient walking me through the process of diagnosing the issue with my refrigerator. I will order the part and plug it in when it arrives and then be back to normal. I would use this service again. It was very empowering.

Quick, easy diagnostic process with a personable, highly professional technician. Took ten minutes to find the problem and email me the part number for my dryer. Outstanding service.

Excellent quickly pinpointed problem and how to resolve.

Perfectly! James was awesome: informed and friendly!

Unable to repair washer. Had to purchase new one. Waiting on refund for what I had previously paid

It went great. This is the first time I ever tried virtual repair services. Once I booked the appointment and told them the general problem and the model number of my refrigerator, they sent me a confirmation email along with a link to the app that is used for you and the technician to connect. Also, they sent a list of items that I might need for diagnosis and repair. I found the technician to be extremely knowledgeable. He knew the components of the ice maker like the back of his hand and was able to tell me what to do to remove it as well as to take it apart to look at some of the internal parts to determine what had happened. He understood and was able to explain how it works so I learned a lot about how ice makers work and why certain problems that I have had with this one might occur. In my case, the ice maker was getting stuck in the fill position which was causing water to flood my refrigerator and kitchen. Its unclear why exactly it got stuck, because there didn't appear to be any burn out in the motor, but this model is 17 years old so the best bet is to simply replace it. I feel confident now that I can replace it without assistance. I would definitely do this again. Harmond was great and being able to schedule something the same day as well as learn a little about how to service myself was well worth the money and much less expensive than waiting for a service technician to show up to my home. If you're a little bit handy, I would definitely recommend trying it out!

We had them for repairing our appliance. Many many thanks to Roy from Neli Virtual Appliance Repair.

He only got the top unit to work. He did not fix the problem and we have not heard from hiom since.

I had called everyone that might help me fix my dishwasher...pumped the septic, snaked the main sewer line, called appliance repair, replaced the heating element, verified that the drain hose went from high to low; my dishwasher was still back flowing scrud onto my clean dishes at random times. Signed up with Neli, and had the answer to my problem in 15 minutes. James F gave me the part number for replacement and wa-laa, I’m waiting for it to come in the mail. I am very impressed and will use this service again as needed.

Technician, Cameron, great people skills and very knowledgeable. Very honest in the diagnosis and in the probable longevity of my appliance. I will definitely use them again!!

It went great and Harmond was extremely helpful.

Robert was incredibly professional. Even with some initial technical issues (on my end) he was calm and personable to deal with. His information was quick and correct. He saved me considerable time and money in servicing my washer. Thanks you Robert!

Very well, it took 30 minutes to solve

Tom was knowledgeable, patient, and helpful. I am complement with tools but I don’t know washing machines. What I needed was his experience and his knowledge and that’s what he gave me.

I received one contact, which was posted as being in North Carolina. I live in Tallassee, Alabama, so I checked back with Angie's List and heard nothing further. I then called Sears Repair and had the work done to my total satisfaction without having to wait on communication again, from Angie' List. Had I not looked elsewhere, I would still be waiting on service from Angie's List which was not going to happen. :-(

Great. The tech walked me through the diagnosis using the video chat app, and sent me a link to buy the part I need. I will install it myself.

It went perfectly. He quickly diagnosed the problem and recommend that replacement part.

He asked that I get the unit myself then call him to install it. This is for a tenant who is four hours away. I needed it taken care of right away. After all I’ve given up on Angie’s List. I’ll find people to hire myself the old fashion way. It’s a shame because I used your company in the past when you serias big. Now you’re just like every other company that wants to automate everything. No, thanks.

The chat was inefficient. The video chat part didn't work at all and the audio quality was poor. The tech said some systems weren't working today. When the appointment started, I had to fill out a form and submit payment and then provide my model number and description of the problem. All of this was redundant info that I had already provided previously. I thought payment was already taken care of ahead of time. But, even if it wasn't, it should have been. It was a waste of our time to do it while in the appointment. The technician clearly had never seen my model of fridge before. The drawings he had did not match my fridge and parts and cables were in different places than he expected. He was friendly and helpful. But, we were both flying blind. I had to remove the lower shelves and a back inside panel, which was very time consuming, only to find that there was nothing behind the panel.

Went great, knowledgeable, quick, and easy