Neli Virtual Appliance Repair

Great step by step instructions and answered all my questions

Excellent. James F was super helpful and professional guiding me through the process.

I had narrowed it down to the basic possibilities and it was good to find out I was right. His expertise allowed me to feel confident in the thing I needed to do.

Super easy. Technician had 30 years of experience and zoomed right in on the problem. Helped me fix it myself without any replacement parts. Thank you!

Well. James knew what he was talking about.

In less than 14 minutes, they had diagnosed the problem, sent me a link to the part that I needed and walked me through how to replace it myself. Without question, saved me $100-$200.

checked several things - found the issue - switch in back of cabinet was off. Very patient and had all the specs on my model.

Quickly found issue, gave easy to follow instructions on resolving several possible fixes. provided part info if problem is not completely resolved. Very nice friendly courteous professional. I definitely will use again

The technician was very knowledgeable and explained everything in a way that I was able to do the repair with ease.

Couldn’t find the leak at first after 25 minutes of looking. I signed off and did a complete washing cycle on my own to find where the leak was. As soon as I found it I got back on and Harmond figures out the problem and repair. We decided to replace the washer as it is rather old, but it was a great experience

Very responsive office personnel when making appointment; on-time arrival; quietly competent repairman; masked/social distance observed. Two thumbs up!

On time, smooth. First time using - one email re tool preparation went into spam. Their text message system responded to my text about what tools I needed since I didn't check spam folrder. Harmond was our technician. The process was very smooth, video pointing to things and explanation worked well. Unfortunately we got the bad news the compressor is likely the bad part and it would cost more than a brand new freezer. Super helpful and it was great that we didn't pay a service call that cost a lot more to find this out.

It went well, he was good verbally. Easy to communicate with and he has great patience. Explains situations well and make it easier to move on from one item to another.

Thomas (the technician) quickly diagnosed the problem with my dishwasher and recommended a replacement part. I was extremely impressed with his professionalism and knowledge. I would highly recommend Neli as a low cost alternative to expensive appliance repairs.

Jimmy was very helpful and went above and beyond in helping me understand what the problem may be as well as the best direction to head.

Hammond walked me through checking out various items on the washer. He got me to get into the error codes and was able to diagnose the problem relatively quickly. Very pleased.

He was helpful. Easy to follow his directions.

Harmond was able to quickly determine the cause of the problem and recommend a solution.

They called but we had already hired another service. Virtual wouldn't have worked for us. Thank you.

I thought getting ready for the virtual chat was a little difficult, but once everything was set up it was relatively easy and he was able to diagnose the problem. It was very cheap ($30).

The technician was very professional and was able to diagnose the problem and provided a very detailed explanation.

Bob L was very knowledgeable and helpful. He guided me to diagnose the control board is bad. Hopefully this fixes the problem.

Our old fridge was dripping water. Bob walked me through the fix quickly and professionally. He was fast, clear with his instructions and throrough.

It went well. James was excellent and helped us with what to do going forward. I am somewhat handy and I love this method of diagnosing a problem. I will use them again in the future

Neil did great. Very professional in dress and demeaner; delivered bad news well