Neli Virtual Appliance Repair

Well. He even found the part to order for me

He was very patient (important because I am "IT" challenged).He was able to guide me through the repair.

Did not use Did not want a virtual call

Offered a used ,working dishwasher as the repair was going to be more expensive

Angie's list is a joke. After entering my address several times I was still referred to a contractor several states away. Would never use again or recommend it.

Great! I paid Neli $35 for a 1 hour visual consultation and they were able to correctly diagnose the problem as a defective electronic control board. After some research online they determined that a replacement part was no longer available anywhere for the 8 year old machine. I told them that I wanted to repair it since I also had a matching blue front loading washer. He then gave me the name of a company that repairs electronic parts like that. I sent them the faulty control board which they repaired and returned to me approximately 10 days later. The cost of the repair was $150 plus shipping. The dryer is now working like new!

Technician was very helpful and patient as we looked over the machine. I was also emailed part numbers that I needed to order to do the repair myself. I would definitely use their services again.

Chris C was very friendly, knowledgeable, and professional as he helped us determine why our new dishwasher wasn’t working, and the appliance was working perfectly again by the end of our call. We were able to get an appointment much sooner than a local technician would’ve been able to fit us in for an in person visit. Will definitely use this service in the future.

Great guys they have the job to install the rest of my applices

How do you virtually repair anything?

service tech never showed and I was pre charged for non service not able to get on their web site or yours this supposed to be in California not north Carolina so I dont know the company listed here but would like some help in getting refunded

Thomas was professional, patient, and clear in guiding me through diagnosing why my dryer stopped working.

very quick and easy to follow the instructions.

Good. The problem is not fixable. But good to know!

His suggestions and steps were very helpful in getting the front panel off a dryer. We lost connection and could resume when he texted me a link. After we were done, he told me this was one of the harder dryers to work on when removing the front panel. that's why I needed help! Took over an hour because 1 or 2 holes did not line up and screws didn't go in easily otherwise things went well. You will need to download the video app they recommend. If you are good with cell phones and at tinkering and figuring things out I would definitely recommend the virtual repair and worth the $35 for 1 hour. But if you are not mechanically inclined and hate cell phones.....call the local repairman to come out.

Got to the issue quick and identified the problem and provided a quick walkthrough of the repair. It worked!

Harmond was very helpful and went beyond you would expect. Very patient with me with smart phone not being savy about its use.

Well. I have a few things to check but have eliminated many others

"Virtual repair" is a joke. I am looking for someone to repair my refrigerator, not send me messages on how to repair it myself.

Contacted me quickly. However, I HAD NOT REQUESTED THIS PROVIDER WHICH WAS A "VIRTUAL REPAIRER". That is, they would diagnose the problem from what I told them over the phone and then coach me through repairing it myself. I had/have no intention of doing my own repairs and told them so.

It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned).

Harmond helped me over video link to test the components in my broken refrigerator. The testing confirmed that it was the compressor that had failed. I purchased a new refrigerator because I decided it was not worth the cost to replace the compressor.

I didn't use him. I wanted someone to come to the house and fix it, but he informed me he would tell me how to fix it over the phone. I'm not stupid but I didn't want to do that.

Very well. Was done virtually and was much better than anticipated.

Great, Jimmy D was extremely helpful and he helped us avoid a major expense and stressful scenario. We are so glad we used Neli and will certainly be using them again.