Neli Virtual Appliance Repair

4.7(
567
)

Appliance Repair, Appliance Repair - Small, Heating and Air Conditioning,

... +1 more

About us

Virtually diagnose and/or repair your appliances and HVAC units today without anyone stepping foot inside your home! Starting at $40 you can take control of your home appliance repairs via video chat with a certified technician when it’s convenient for you. Make an appointment today on our website. Neli's certified technicians will work with you to conduct either a diagnosis to find out what's wrong or a repair. You will use Neli’s advanced video chat technology during your appointment. Schedule your appointment today at nelihome.com or call us at 833-876-0900!

Business highlights

8 years of trusted experience
Women Owned & Operated
Veteran Owned & Operated

Services we offer

Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.

Services we don't offer

Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7567 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
6%
3
4%
2
3%
1
12%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Write a review

Filter reviews by category

Showing 551-567 of 567 reviews
Loy L.
01/2020
1.0
appliance repair
  + -1 more
didn't fix it
Description of Work: refrigerator repair
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$80
Response from Neli Virtual Appliance Repair
You must have the wrong company. We did not preform your service. We are sorry you had an unsuccessful experience with another company. All the best, Neli
Nancy L.
12/2019
1.0
appliance repair
  + -1 more
Did not help at all
Description of Work: Refrigerator repair
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$35
Response from Neli Virtual Appliance Repair
Thank you for your feedback. We are sorry that you were not satisfied with your service; however, we explained to you multiple times that this is a virtual service and you would need to do the physical labor during your appointment. You assured us that your husband would be able to preform the physical participation. Once you made it clear that you did not want to continue with the appointment we immediately refunded you, so once again while we appreciate your feedback, and we're sorry the issue could not be fixed at that time, we feel that we were responsive and understanding of your situation in this case.
Deirdre N.
12/2019
5.0
appliance repair
  + -1 more
It went well. It was all virtual.
Description of Work: Diagnostic of Freezer/Refrigerator
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Response from Neli Virtual Appliance Repair
Thank you for your review! We always appreciate feedback! Please come back as soon as you have a need. We are here for you always. All our best, Team Neli.
Larry C.
12/2019
5.0
appliance repair
  + -1 more
Happy with the service.
Description of Work: Dishwasher
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rich G.
12/2019
1.0
appliance repair
  + -1 more
Never heard from them
Description of Work: Refrigerator not cooling
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Neli Virtual Appliance Repair
We are so sorry but we have searched our records and could not find your quote request here on Angie's List. We have over 3000 quote requests and we answer each one with an email and a phone call. We would love to earn your business. Give us a call! Thanks so much, the Neli Team.
Joe M.
12/2019
5.0
appliance repair
  + -1 more
Drain frozen
Description of Work: Refrigerator
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Neli Virtual Appliance Repair
Thank you for the "A" ! Thomas said it was "too easy" with you! See you for your next repair. Team Neli
dave R.
12/2019
5.0
appliance repair
  + -1 more
GREAT WOULD HIRE THEM AGAIN
Description of Work: EXCHANGE A BUILT IN OVEN
Rating CategoryRating out of 5
Yes, I recommend this pro
David U.
12/2019
5.0
small appliance repair
  + -1 more
It went well
Description of Work: Diagnosis of issue
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Michelle W.
11/2019
3.0
appliance repair
  + -1 more
I havent purchased one yet
Description of Work: I need to get a different washing machine
Rating CategoryRating out of 5
Response from Neli Virtual Appliance Repair
We would love to help you on an appliance repair. Once you have a need we are here for you. Let us know! Thanks, Neli Team.
Carole S.
11/2019
5.0
small appliance repair
  + -1 more
okay and fine
Description of Work: microwave repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$232
Jim E.
11/2019
5.0
appliance repair
  + -1 more
Fine and dandy
Description of Work: Washer repair
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Mj M.
11/2019
3.0
appliance repair
  + -1 more
Did not use them.
Description of Work: Repair dryer
Rating CategoryRating out of 5
Response from Neli Virtual Appliance Repair
We really hope you try us for your future appliance repair needs. We are sorry you gave us a C, even though you did not try our service. Give us a chance to earn an A! We look forward to the possibility to serve your appliance diagnosis and repair needs. Thank you, Neli.
Peter U.
09/2019
5.0
appliance repair
  + -1 more
Very well.
Description of Work: Refrigerator repair.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Response from Neli Virtual Appliance Repair
Thank you so much for the review. We are here the next time your need us! See you soon! The Tin Lizzee Team.
Ron H.
09/2019
4.0
appliance repair
  + -1 more
did not use the service
Description of Work: Did not use the service
Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
Response from Neli Virtual Appliance Repair
Hello! We see you did not try our service. We would love to have you as a customer. We are a little confused why you gave us a B if you never used the service? All the best, The Tin Lizzee Team
Dawn M.
08/2019
4.0
appliance repair
  + -1 more
Kevin says i need a new ice maker.
Description of Work: Fix ice maker
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$25
Response from Neli Virtual Appliance Repair
Thank you for your review! We always love feedback from our customers. This lets us know if your experience was up to your expectations. We see you said you would not hire again. This of course concerns us, as our goal is to be your "go to" appliance repair company! Please call us at your convenience to discuss how we could have better served you! 833-876-0900. We here at Tin Lizzee would sincerely appreciate the opportunity to have a second chance at exceeding your expectations! Have a wonderful day! Mary N. CEO, Tin Lizzee
Margie Hale H.
08/2019
5.0
appliance repair
  + -1 more
Not done what more can I say?
Description of Work: Dishwasher leak
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Response from Neli Virtual Appliance Repair
Thank you for your review. Richard, your technician, really enjoyed your service sessions! We are so glad the part your needed was available at the local hardware store. See you again soon. Have a wonderful day! The Tin Lizzee Team.
Ed or Martha D.
09/2018
5.0
appliance repair
  + -1 more
It was great, efficient and easy.
Description of Work: They helped repair a washing machine.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

Contact information

143 Charlotte Ave, Sanford, NC 27330

http://www.nelihome.com

Service hours

Sunday:
8:00 AM - 3:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Appliance Repair,
Appliance Repair - Small,
Heating and Air Conditioning,
Plumbing

FAQ

Neli Virtual Appliance Repair is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 3:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Neli Virtual Appliance Repair accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Neli Virtual Appliance Repair offers free project estimates.
No, Neli Virtual Appliance Repair does not offer eco-friendly accreditations.
No, Neli Virtual Appliance Repair does not offer a senior discount.
No, Neli Virtual Appliance Repair does not offer emergency services.
Yes, Neli Virtual Appliance Repair offers warranties.
Neli Virtual Appliance Repair offers the following services: Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).

Contact information

143 Charlotte Ave, Sanford, NC 27330

http://www.nelihome.com

Service hours

Sunday:
8:00 AM - 3:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM