APPLIANCE DISCOUNT SVC CTR

Great! Rick was so polite and friendly! He ordered the needed parts and fixed the dryer as soon as they came in. I will use him again for appliance repair, installation, etc., and I've already recommended him to a friend!

They gave us a time frame of 4:00-5:00. At 3:59, they called to say they would be here in about three minutes. They quickly diagnosed the problem (one that is, unfortunately, very common when power has been off and on, as in the aftermath of a hurricane), let me know what parts were needed, that they had them on the truck, and how much it would cost to complete the repair. Once I okayed the work, they completed it in about ten minutes. They told me that it was an obvious problem to troubleshoot and that they did not expect any complications at all, but if I did have any problems within the next 30 days, call them and they could come back out without charging for a service call. Very professional, very pleasant!

Called Discount Appliance and had an appointment scheduled within 2 days. DA called the day of the appointment to keep me updated on expected arrival time. Arrived and repaired the washing machine (some part that connects the tub to the motor had broken). He explained that this is a common part to replace and the replacement part he uses is made of metal and plastic to give a longer life than the original part (made of plastic only). For a house service call, parts and labor - the price was extermely reasonalbe. I had used DA a few years before on a fridge service call and the service and price were also excellent.

The service repair man that they sent me to was wonderful. I am very appreciative of the fact that this business made the extra effort to send me to someone local to fix my appliance. Thank you to Appliance Discount Service Center in Sanford NC for the referral!!!!!

Arrived - hooked up some testing equipment and determined which part had failed - went to the truck to get replacment part - installed replacement part - retested and waited till fridge began to cool to make sure the overall repair was successful.

Happened during the night Friday. Saturday morning refrigerator was defrosting and we were hosting a baby shower that afternoon. Rick Stone was the only appliance repair business that would come out that day (being a Saturday). Diagnosed issue and made repairs quickly and profesionally.