STOUT HEATING & AIR COND INC

unknown

The best service in Statesville, NC.

Showed me photos of the system under the house and potential issues. Made minor repairs. Checked all system systems to be sure all worked properly

You get what you pay for. These guys are great. The are responsive and punctual. Our sales rep spent over an hour preparing a quote and going over different options during his initial visit. Jared was quick to answer emails and phone calls; work was scheduled promptly and delivered as promised. We reached out to several other companies for quotes, a few did not even respond. The folks at Stout Heating and air are good people to deal with.

I would continue to use them because of the quality of their work. Their customer service is fantastic. They answer phone calls and they do follow-up. They have great customer service. Their pricing is a little higher.

What has kept me using them is just their quality of work and the price. The workers are very professional.

The lady who answered phone was very polite and assured me they would repair unit even though they did not install it. The ,technician was at my house approximately 1 hour after I placed call, was experienced and professional. I have nothing to compare cost with, since this is not a common occurrence, however it seems reasonable since the repairs ran into two days. I will use them again.

They did everything in their power to see the family was warm in the meantime. Very professional and knowledgable.

Prompt service in the cold rain and cleaned. Warm heat now.

I contacted Stout Heat and Air to perform routine maintenance on my air conditioner and gas furnace. I was told by the technician that my air conditioner was fine but that the furnace was corroded through the front of the heat exchanger and that the furnace should be replaced or repaired. He quoted a cost of $1500 for repair or $1800-$2000 for replacement. Having just purchased by home in February and having a home warranty in place, I contacted the company holding the warranty and reported the problem. They sent another technician to examine the problem with the furnace. That technician examined the furnace and said that the furnace had one small spot of rust on the exterior surface which he repaired with silicone and that there was no rust whatever on the heat exchanger. He performed routine service on the furnace and said that it should be fine for several more years. As of this date, the furnace is running normally.

We got several estimates from other companies. Stout gave me everything in writing, and everything was guaranteed. It is very important to me for them to have their ducks in a row when they first come out, as their first impression means a lot. They were much more professional. We felt comfortable knowing they would install everything correctly. It only took them three days to do the work for our large home. They were in and out and you would never know they were here. We were so pleased with this previous service, we have a service contract with them. We have them come out twice a year to service our heating and cooling system.

Did a good job and discovered cause of not working.

Great! very professional! They are always pleasant and very knowledgeable...

After reviewing their quote and comparing with other quotes we decided to go with different company. The price was certainly a factor but not the only factor. We did not want to wait for more than a month for the job to be completed.

The employee of Stout did a wonderful job. His work was thorough and efficient. He was on time, wore booties over his shoes when he entered our home and conducted himself professionally.

Everything went fine. They did a good job and I would recommend them.

It went very well. I am impressed with all of the staff. They do high quality work and are very professional. They seem to know a lot about what they do.

They did great job. They had a fast response time. They came out the same day I called.

As far as I know, I have not heard about any problems.

Their work is guaranteed. They show when they say and they are very clean. They do understand what is going on with your system. I have using them for three years.

Exactly as planned and priced. Good job. Satisfied with their work.

The work they did, I was happy with. The service I received them from was good. No problems whatsoever.

Everything was fine. I have had no issues with their work.

The company and the workmanship are fantastic. Their work is the best I have ever seen. They came in on time and cleaned up after themselves. It was an excellent experience.

They are excellent. You can call them at any time and they come right out.