Alexander Waste Systems, Inc.

Reviews Allpay 17 phone 10 bill 9 trash can 9 +4 Sort by Most relevant Newest Highest Lowest AEProba 4 reviews·1 photo just now NEW Critical: Professionalism, Quality, Responsiveness I am a current customer paid up through the end of the month. Yet, they have not picked up my trash in 3 solid weeks despite picking up all my neighbors. I now have an overflowing trash can in 80+ degree weather. I have literally called … More Photo 1 in review by AEProba Photo 2 in review by AEProba Photo 3 in review by AEProba Stephanie Stapleton Local Guide·14 reviews·6 photos a week ago NEW Critical: Professionalism, Responsiveness I have been helping a elderly, disabled woman who uses their service. She paid for 2 months of service after she got back from being in the hospital for months. She was told not to worry about the past several months just pay for May and … More Christine Diaz 2 reviews 5 months ago Service: Trash removal & disposal Critical: Punctuality, Value Our family has been using AWS services for over 2 years now and we usually don't have a problem with them. But we've noticed that in the past couple of months the trash truck will not come when they usually do and they were usually doing so … More 3 Ashley Gaskins 1 review 3 months ago Service: Trash removal & disposal Critical: Punctuality, Quality, Responsiveness I have been trying to get ahold of these people for over a week. The phone just rings and rings until it hangs up on me. They're not picking up the trash on the day they said they would, and it's not just me, it's everyone in the … More 4 Stephanie Phillips 4 reviews 3 months ago Service: Trash removal & disposal Critical: Punctuality, Responsiveness I have not had trash pickup since 11/23/2022. My money order got lost in the mail so I was taken off the list. I got the money order refunded. Sent in another money order, that was cashed and still on today, 02/20/2023 no trash pick up. I … More 1 Brittany Overcash Local Guide·12 reviews·5 photos 3 months ago Service: Trash removal & disposal Critical: Professionalism, Punctuality, Quality, Responsiveness Since I can't get anyone to call me back or respond, maybe you'll get my message here. I am cancelling my service due to lack of punctuality, professionalism and responsiveness. I have also left numerous messages telling you I am no longer … More 4 Antavia Byers 5 reviews 4 months ago Services: Trash removal & disposal, Junk removal Critical: Professionalism, Punctuality, Quality, Responsiveness, Value We’ve been using AWC for almost 5 years and these last couple of months has been an awful experience as a customer. It takes at least a week from the time they’re suppose to come pick up the garbage. My garbage is piling up fast. We’ve called and there’s no answer, very bad customer service. 1 Alexander Waste Systems (Owner) 2 months ago Call again + leave a message. Your name is not in our system. Mark Collins 16 reviews 3 months ago Service: Trash removal & disposal Critical: Responsiveness Paid 6 months in advance in first 2 month's they have missed picking up my can 4 times and I put it out on Monday morning my pick up day is Tuesday they pick up my neighbors and drive right by my can and they will never answer the phone 2 Grady Newby Local Guide·47 reviews·120 photos 9 months ago Service: Trash removal & disposal Critical: Professionalism, Quality We were moving and had 2 little boxes and 1 bag extra and they left the extra with a note that said they only collect 1 container. Terrible! What about the times we had less than 1 container? Do you think they gave me half off when I only had half a trash can full? Photo 1 in review by Grady Newby 2 NKLY Y. 1 review a week ago NEW Service: House & garage cleanouts Critical: Professionalism, Responsiveness Definitely a PAIN to reach anyone at this place. Voicemail is always full. No wonder the ratings are horrible. 1 Heretic Warlord 3 reviews a month ago Critical: Professionalism Debbie has a problem counting and doing book keeping. We've had enough accusations of not paying, and "allowing others to use the can." Too cowardly to return phone calls. Canceling today. 2 Sierra Strong 3 reviews 6 months ago Critical: Punctuality, Quality, Responsiveness It’s been 2 weeks and my trash has STILL not been picked up. They might as well exclude the month of November off my bill because this is RIDICULOUS! I have 3 children in my house 2 of which are still in diapers. THATS 2 WEEKS WORTH OF … More 3 Alexander Waste Systems (Owner) 6 months ago Please, send payment for your service Amber Murph 7 reviews 5 months ago Critical: Punctuality Last few weeks they have not come the day they’re scheduled to. It’s usually days after normal days. So everyones trash sits by the road making the neighborhood look trashy because they haven’t picked it up yet. We get no notice of different days, we all just leave our buns by the road. 1 Kevin Quarnstrom 3 reviews 5 months ago Service: Trash removal & disposal I have had this company for a few years and it is the worst company i have ever had to deal with. The drivers skid our pickup almost weekly and when you call in you can not get any one to answer or call you back. Stay away from this company 1 Stephanie Bazzell 3 reviews 3 months ago Critical: Punctuality, Quality, Responsiveness I have tried for 1 week to call. No answer and no way to leave a message or contact info. It has been 3 weeks since they have picked up our trash. Have used them for years, but it’s time for a change. 2 Donna Ashley 30 reviews 3 months ago Positive: Professionalism, Punctuality These guys are very reliable and gr8 pick up service every week definitely recommend 👌 April Adam Local Guide·15 reviews·17 photos 10 months ago Service: Trash removal & disposal Critical: Professionalism, Quality, Responsiveness We have been with this company for about 7 years and we are finally fed up. Last week the trash wasn't picked up but my money was and this is the 2nd or 3rd time this has happened. I would feel so much better about a more reliable way to … More 2 Summer Goodson 5 reviews a year ago Service: Trash removal & disposal Critical: Professionalism, Punctuality, Quality, Responsiveness My mother has used this service for years until she has finally become fed up. The drivers are nice enough, but as a whole the business is inconsistent, unreliable, and terrible attitude when they are called on it. Do yourself a favor and go with someone else- she is. 5 Jared W 7 reviews 2 months ago Service: Junk removal Critical: Punctuality, Quality, Responsiveness Used them for almost a year. Do yourself a favor and use another company. Stephanie Rowland 10 reviews a year ago Positive: Professionalism, Quality, Responsiveness We have used this service for so long I don't even remember the year we started with AWS! They ALWAYS work with us, and they are super responsive. Our pickup guy is just absolutely amazing, and Debbie has always been very nice and … More 1 Adam Tennant Local Guide·20 reviews·21 photos 2 years ago Service: Junk removal Critical: Professionalism, Punctuality, Responsiveness I've used this company for over six years now and it's just the same old, same old. They regularly don't pick up the trash on the entire street. With no calls or anything. When you try to call them, they don't answer. If you do talk to … More 5 Marissa Chunn Local Guide·15 reviews·5 photos 4 years ago Our home has used this company for a little over 3 years now and we are very satisfied. My phone calls are answered and the lady who takes of the phone is very nice and sounds sincere when helping. … More 1 Lisa Alexander 38 reviews·6 photos a year ago Positive: Punctuality, Value We’ve used Alexander Waste since 2009 and we’ve never had an issue. They always pick up when they should and always put the cab back in the yard. We’re very happy with the service. 1 Alan Suggs 2 reviews 4 years ago Garbage service from a garbage company. Two weeks in a row now they've just casually skipped our house. After 3.5 years of paying for recycling we're told that practically none of our recycling has been recycled, so we've been paying extra … More 9 Alexander Waste Systems (Owner) 4 years ago I have called your home; please return my call to talk about this. AEProba 4 reviews·1 photo just now NEW Critical: Professionalism, Quality, Responsiveness I am a current customer paid up through the end of the month. Yet, they have not picked up my trash in 3 solid weeks despite picking up all my neighbors. I now have an overflowing trash can in 80+ degree weather. I have literally called them 10 times today and half a dozen times last week. No one ever answers or returns any calls, and their mailbox is always so you can't leave a message and they have no listed email or website. Completely unprofessional and appalling customer service. This is what I'm paying for. UPDATE: I hired another company and left a copy of my paid bill along with a note on the trashcan saying they could take the entire can. I put it next to my neighbor's can so they would be sure to see it. I came back to find that they took the effort to move the can back into my yard still full. That's not just bad service; that's just plain rude and spiteful. And, fyi, Alexander, in the state of NC any property left behind for more than 30 days is considered abandoned. So, you have until July 5, 2023 to remove your can from my property. Or I'll be happy to dispose of it on July 6th.

DO NOT choose this company to pick up your trash! It will NEVER be picked up on time. You will NEVER be told if it is running late. They will "accidentally" over charge your account hoping you won't notice until you bring it to their attention. They do not answer their phones, nor do they return calls. Please save yourself the headache of dealing with them. Not to mention the absolute attitude you'll be met with be the owner, she will definitely accuse you of not sitting out your trash before admitting they messed up. Joke of a company.

Upon moving back to NC, I contacted Alexander Waste Systems, Inc. for garbage service. (They returned my call after several messages left.) I have had several issues with this company. The day the gentleman delivered the trash can (only on Fridays) I gave him $40 cash. Bill $34 for May/June months - one can & one pick up per week. Payment in the form of cash, check, or money order. As neither of us had change, I was to be given a credit of $6 for next billing cycle (July/Aug/Sept). Also included were documents stating what they will and will not pick up, their policies/procedures, special pick up arrangements, etc. I contacted them the following end of week about a special pick up. Left message. While out, the call was returned. Message stated that I needed to send them payment immediately. That I had not paid and any further service I needed would not be available till payment received. This was left very nasty. I immediately return call (once again voice mail), told of giving driver $40 cash, time of delivery and that I was owed $6 credit. Told them to talk to driver as to were the money was. Shortly after received call stating they had talked to driver and he forgot to mark payment received on paper work and that they would apply $6 credit to next billing cycle. Explained need of special pick up, was given a long story as how it would be easier for me to just add extra garbage bags on pick up day & put cash in envelope taped to underside of trash can lid. I tried to explain that this wouldn't take care of all my garbage needs. Suddenly, a long story how now they don't pick this and that up. Frustrated, I thanked her and hung up. As the weeks went by, my garbage was picked up after 1030p at night or not even till the next day. This was very late and would disturb my three dogs into a barking fit. Not good for neighbors. My husband requested that I contacted them about acquiring a second trash can (I was previously told only one was allowed per household) as the need was there. I contacted them on June 16th (actually got a live person - first time). I told her of my needs and requested if available. Was told yes, price and that trash can would be delivered the next day (as it was Friday). Friday came & went - no second can. Monday - no can. Tuesday a bill for $34 for second can. I called, left message, did not receive 2nd can. Left another message on Wednesday. Still no return call from them. Called another garbage service on Thursday, June 21st arranged service with them. Contacted Alexander, message left that I was canceling garbage service with them (Do not deliver 2nd can on Friday). As I was paid up till June 30th, I would expect one more pick up on the following week, a refund of $6.00 for my credit of overpayment and the removal of their trash can. I have since left at least another six- eight messages for them to contact me, the trash can is still here, and no refund has been received. On July 19th, I received a bill for two months of service for 2 cans with a $6 credit added. I called & left message once again. The last time they picked up garbage here was June 29th (a day late) at 845a.m. I have had service with another company since July 1st (they are great!). As a last resort I am leaving this review in hopes they will receive it, pick up their can, give me my $6 and stop billing me. I would not recommend any body use this company!

The price is good - $34 for two months of service. The communication is lousy. The service is great when they show up. Sometimes they are a day or two late picking up the trash because of truck breakdowns. Today is Friday May 20th. Our garbage has not been picked up at all this week and despite numerous calls, no response from Alexander Waste. Garbage day was Monday. My neighbors use them as well and their garbage was not collected this week. For several blocks, all the Alexander Waste cans are still parked at the road. They have one job - pick up the trash and it seems to be too much to ask. I am searching for a new company.

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