STEAMPRO Carpet Cleaning & Power Washing

They did not do a good job. I called them back and they send someone promptly to look at the carpet. The guy offered and redid the stairs. However he did not offer to to do the other wrong. So then I called back and spoke to them again and asked if he could come back out, and I was willing to wait until they're in the area. The owner said he will get back to me but he did not. So I called again and they said that if someone will get back that there will be a charge because I did not have the right package.

Everything went great and they cleaned up after themselves.

My roof had ugly black stains (dirt & grime from weather) which was very noticeable. While on vacation I contacted Steampro for an estimate to clean my roof. They promptly returned my call and had visited my property in order to provide an estimate. Upon arriving home, I was very pleased to see my roof which looked new. They did an awesome job. I highly recommend them. I will definitely use them again and other services they offer.

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Gutter cleaning was done competently. House cleaning was sub-par to say the least, which even the provider acknowledged. Frustration lies in a few places, the chief being how they responded to our dissatisfaction. After the late afternoon cleaning (much of it done in the dark), we immediately told them that our house was still quite dirty, which they offered to come back and clean again later (not the following day). Keep in mind that we had moved everything off of porches, walkways, driveways, and any other surfaces that required a good cleaning. Also, they arrived quite late in the day and wanted to reschedule (after having already rescheduled), but after I expressed disappointment given what we had done to prepare for their arrival that afternoon, they (not my wife and I) insisted that they could tackle part of the job well and come back to finish the rest a week or so later. That was also disappointing. Then it was asked of us to reschedule a time for them to come back out and clean. Admittedly, we didn't do it promptly (my wife and I were already feeling a bit skittish and skeptical of their quality and dependability). Then I received an invoice for the entire job and was asked to pay it. My response was that it seemed fair to pay a portion since all parties agreed the job was incomplete. SteamPro's response was that I "don't get to name my price" and proceeded to hit me upside the head with their policies, saying "The bottom line is that your house is still dirty because you didn?t call us back to schedule a recleaning." It seems they lost sight of the fact that when a customer is displeased with your quality and has lost confidence, the path towards rebuilding that confidence doesn't happen by pointing the finger back at the dissatisfied customer and demanding to be paid in full. Oh well.

I have been using STEAMPRO for over 4 years now, they do a great job every time! I called last week after my dog had an accident and Julie Smith did everything she could to fit me in the next day. Very friendly and professional staff! The price was great, they even cleaned 2 other rugs. Highly recommend STEAMPRO! You won't be disappointed!

First I need to commend Tony's wife Julie for being persistent (without being a pest) in getting me to set up my appointment. I had several HI projects I wanted done and wanted the carpets cleaned last. She periodically emailed me to inquire about my progress on my other projects and to ask whether I was ready to have the carpets cleaned. She was always polite and pleasant to communicate with. Tony arrived at the agreed upon time, was friendly and professional, and got right to work. My carpets honestly now look brand new. The results exceeded my expectations. He was able to completely remove stains that I didn't think would come out because I had tried to remove them with a steam carpet cleaner I purchased for home use. It didn't remove any of the stains but Tony did. The cost was not only reasonable, it ended up being less than the amount that was originally quoted to me. I wouldn't hesitate to use them again or recommend their services to someone else. I am so impressed I am considering having my hardwoods cleaned by them as well.

Courteous and friendly, cleaned up after themselves. No problems at all.

Tony Smith does a wonderful job cleaning my carpets. His price is reasonable and he is always in time professional and courteous. I highly recommend him.

Tony (the owner) did a great job. 4 years of pollen build up on my house, in my screened in patio and furniture were a mess. Outdoor concrete patio was green since it doesn't get direct sunlight. They all look brand new! Carpet and Furniture cleaned by Sasha and he did a great job. A little expensive but that's because of the pet enzymes. Having them clean my AC ducts next Month. Will review that also, but I anticipate a great experience based on the past ones.

Prompt, professional, fairly priced, very happy with the results and will use them again for sure.