Roto-Rooter

Roto-Rooter of Rocky Mount, NC installed a new well pump at my home seven months ago which failed Friday night at 9pm. They told me their warranty was only good M-F 8am to 5 PM, see you Monday. So Saturday I removed the well pump and took videos of the mess they made (it is posted on YouTube) They did not tighten the plumbing, well cap, or secure the 220 Volt wiring and conduit. High voltage wiring was exposed and the wires going to the pump were nicked in several places during installation. They did not install spacers on the line or an anti-torsion boot by the well, so the wires rubbed against the casing and shorted out. At the water tight connections they burnt the wire insulation with a torch and damaged the insulation. It took my two hours to install new wiring (the new wiring they installed was worn in several locations and spliced several times because they couldn’t measure the wire length correctly), install the proper spacers and boot, rewrite and plumb it back in. Roto Rooter spent 12 man hours, 2 techs 6 hours total to do the job. So, Roto Rooter acknowledged that the work was substandard after I sent them the links to the videos and promptly told me the warranty was now voided because I installed it correctly. Joel, the RotoRooter agent told me I didn’t want to resolve the situation when I asked for a refund on the parts and labor on the items their tech did incorrectly. Here is a link to the you tube videos: [*** Link removed ***] There are 7 parts

it went quite well

It went pretty good. I've been using them for a number of years now. They seemed to be knowledgeable and efficient. It was good. I talked to them over the phone and got the work. They're efficient.

These are the only people who answer a phone at 7:30am, who are at your home in under 2 hours, and fix the issue consistently for under $110. No price gouging. They tell you if there is something simple you can fix for $5 and only fix what you cannot.