Keen Plumbing Service

unknown

replaced leaking water heater. I work for a plumbing distributor so I furnished the heater.

he was promp curtious and cleanded up after repairs

In my opinion, this plumber (Dennis Keen) is professionally unethical. He was hired to repair a busted drainage pipe, requiring P-trap replacement underneath a bathroom sink, and to replace a washer in kitchen faucet. Prior to service I agreed to charges of $65.00 per hour minimum, plus cost of parts. When plumber arrived I restated exactly what work I wanted done. I indicated that the faucet-washer was being replaced only because faucet sometimes emitted a slow leak, although it was not leaking at time. – Wish I had never let him touch the faucet. Upon completion, he informed me that the small color-coded/hot-cold water button on faucet had been broken but that it didn’t matter since it served no real purpose. Worse yet, when presented the bill, there were four separate charges for faucet parts, totaling $38.55. When I protested he told me that he had rebuilt the faucet. (Note: This is a Delta faucet which carries a lifetime parts warranty, and which had no problems except need for washer replacement. Regarding warranty, company has since sent me a replacement for broken faucet button). Also even though I was in an adjacent room during work on faucet I was never consulted about the additional work. When I protested the matter, he agitatedly scratched out two of the parts charges, amounting to $22.95 (made no adjustment to original tax charges on parts). What’s more, this plumber’s bill included a $4.00 charge for fuel. – I am a retired female who has looked after her own affairs for more than fifty years. Never before have I felt more minimized and victimized. As a matter of ethics, this plumber should perhaps increase his hourly rate if he needs more money for services. However, considering that he spent forty-five minutes at my home and received $65.00 for labor, most people would consider that to be good compensation.

He's always prompt and never disappointed.

I was having trouble installing the new dishwasher because the water line connection was like nothing I'd ever seen. I couldn't get it disconnected, so I tried cutting the line, using a couple of brass fittings so that would connect to the new connector kit line. That didn't work, so I called Keen. Again they were prompt, courteous, helpful and had a new water line and shut off installed very quickly that then allowed me to use the connector kit line. He also tightened my disposal and I didn't even know it was loose

I received same day service and prompt arrival time. The entire job, including digging, took only an hour and a half. Parts cost less than $29 and labor was charged at $65 an hour. The two workmen were very nice and explained everything thoroughly. I will call them again.