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Bob's Appliance Service Inc

Appliance Repair, Appliance Repair - Small

About us

Bob's Appliance Service Inc of Rocky Mount, NC has been serving the area with quality service and now stocking over 1000 of the most needed parts in the Nash, Edgecombe, and Wilson County area. If for some reason we do not have your needed part in stock; we pride ourselves in the fact that we can obtain a part for you that is a special order in one day. We will also ship it to you, so that you don't have to come in to the store. We have been serving Rocky Mount and surrounding areas for over 25 years offering quality repairs on all makes and models of appliances. Robert Lane, owner and operator also offers factory authorized service. Our trained technicians are certified with all major manufacturers. We have signs on our trucks and our technicians wear uniforms. Call or drop by today for all of you appliance parts and repair needs. We look forward to serving you!

Services we offer

Bob's Appliance Service Inc


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.418 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
6%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.7
responsiveness
4.6
punctuality
4.6
Showing 1-18 of 18 reviews

Kylie M.
03/2022
1.0
appliance repair
  + -1 more
The repairmen was only here for a total of three minutes if even that only for him to tell us we need it a ice maker which we already knew and that’s why the ticket was placed , they charged my father 150.00 for absolutely nothing I understand fees are applied but this was a total rip-off , I wouldn’t recommend any services from this company
Description of Work: Ice maker repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$150

Karole M.
12/2021
5.0
appliance repair
  + -1 more
They were so helpful and nice to deal with at Bob's Appliance Service. I purchased a new bottom bake element and my husband will install. THANK YOU!
Description of Work: Wouldn't you know the bottom bake element burnt clear through in my oven right in the middle of baking Christmas cookies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$43

Faye C.
07/2017
5.0
appliance repair
  + -1 more
I called him and he came out the next day. They give you a window and he were here right at 9:00.
Description of Work: He came to work on my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Cindy T.
07/2016
3.0
appliance repair
  + -1 more
unknown
Description of Work: They said it would cost too much to fix so they didnt.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Keyana W.
07/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced the motherboard for the refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia S.
05/2016
4.0
appliance repair
  + -1 more
.
Description of Work: They help me trouble shot my dryer problems.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kay V.
02/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: They fixed the ice maker on my refrigerator. The service man was very knowledgeable and nice. He wasn't here long and had the problem fixed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stacey T.
09/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Bob came to my home during the middle of us moving. He was able to tell what was wrong, fix the machine so I could use it and was out the door in about a hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Ricky C.
09/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: No work performed.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jacqueline D.
08/2014
4.0
appliance repair
  + -1 more
unknown
Description of Work: They fixed the latch on the door of my washer. They came out when they said but charged me $120 for the initial visit even though they didn't have the part in stock. When the part arrived we were charged $179 for the part and labor. Seems like a lot to pay for an $80 part.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$290

Daniel B.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Provided a phone estimate according to my description of the problem but I decided not to proceed. They were very nice and patient.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Tina W.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired dishwasher |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Kate G.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: I contacted Bobs when my oven was not heating properly. The service man was knowledgeable and I did not feel uncomfortable being in my home alone with him. He took my element back to the shop when he did not have one on his truck that matched. He brought back the closest matches to try. Since they did not fit in my oven, Bobs ordered me the part. Installation of the new part only took 10 minutes. The majority of my bill was service, as the part price ($65.00) was reasonable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$216

Kim E.
02/2013
5.0
appliance repair
  + -1 more
Technician figured out the problem right away and had the part on his truck. Fixed and gone within 1/2 hr.
Description of Work: Fixed broken washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Christopher B.
06/2012
5.0
appliance repair
  + -1 more
Bobby was fast, friendly, and when unable to find our home, good about the phone call.Once here, Bobby was extremely quick, got right to work. Unfortunately we have a part that is not worth repairing (cost of repair vs new is too small), but at the same time Bobby was honest in that: he did what he could to at least get the machine running, and suggested we use it until it dies. I was pleasantly surprised by his honesty in the regard. So, all his coming out cost was the basic service call. We got a honest bit of information, and he didn't waste our time or our money. I would highly recommend Bob's Appliance for anyone needing work, and would use him again if I needed to do so.
Description of Work: Bobby was here to look at our washing machine. He got it apart, initially saw that the belt was off the drum. Put belt back on, then he had me watch and listen with him to the machine. While doing so, told me about a part that has 3 legs, with one of the legs going. Once a 2nd leg goes, he told me what to expect, and really said wasn't worth fixing because the cost of the part is almost as much as buying a new machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Marsha C.
01/2012
5.0
appliance repair, small appliance repair
  + 0 more
Showed up same day, had part on truck. Did NOT try to upsell to new unit. Very processional, punctual.
Description of Work: Replaced motor in ice maker. Date is estimated, as we cannot recall specifically.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Pauline T.
09/2011
5.0
appliance repair
  + -1 more
We called the company and they sent a new motor. I called Bob's repair to install the part and a repair man was sent the same day to install it. A couple of days later, I had a problem with excess noise when the dishwasher was running. I called Bob's repair again and Bob himself came out. He said the repairman didn't tighten something properly and took care of the problem. The electrolux company paid to have the part installed and Bob's Repair never sent us a bill for any of the service calls. Very professional and knowledgeable. I would definitely call him again if I have an appliance problem.
Description of Work: Bob came the day I called for service on my Electrolux dishwasher. We had the appliance for 14 months and the motor went out. He told us to call the company and request a new part as this was a top of the line dishwasher. He did not charge a service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

joanne J.
06/2011
1.0
appliance repair
  + -1 more
total con job...totally
Description of Work: Called them to have my refrigerator looked at, everything was freezing up. I knew it was the theromastate, told them I was sure it was the theromastate. they asked what kind of refrigerator I had, I told them whirlpool. the man shows up, opens the refrigerator, says its the theromstate and low and behold... he doesnt have a whirlpool theromastate on his truck, he will have to come back tomorrow with one, todays charge will be 78 dollars, tomorrows charge will be 72 (discount for return trip) plus the thermostate which will be about 125.00... I paid the 78 dollars told him not to come back, I will buy a new refrigerator. my point is he knew when he came to my house what kind of refrigerator he would be looking at, and I BELIEVE WITH ALL MY HEART, HE DELIBERATELY DIDNT HAVE WHILRPOOL BRANDS ON HIS TRUCK SO HE COULD GET THE RETRUN TRIP. I BELIEVE THIS WAS A LEGAL CON JOB. STAY WAY FROM THIS COMPANY!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$78

Response from Bob's Appliance Service Inc
We were not supplied with a model # to have a thermostat on our truck and she would not agree to buy the thermostat if that was not the problem had we of had the part with us.This customer is not factual as our calls have never been $78.00,they are $75.When you call me a con you have committed libel,and this could lead to a costly reaction from my attorney.Thanks for allowing me to respond.People should not be allowed to make these statements without proof such as her $78 charge--prove that!!!

    Contact information

    1888 Sunset Ave, Rocky Mount, NC 27804

    http://www.bobsappliance.net/

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    Bob's Appliance Service Inc is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 PM

    Bob's Appliance Service Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, Bob's Appliance Service Inc does not offer free project estimates.
    No, Bob's Appliance Service Inc does not offer eco-friendly accreditations.
    No, Bob's Appliance Service Inc does not offer a senior discount.
    No, Bob's Appliance Service Inc does not offer emergency services.
    No, Bob's Appliance Service Inc does not offer warranties.
    Bob's Appliance Service Inc offers the following services: Bob's Appliance Service Inc

    Contact information

    1888 Sunset Ave, Rocky Mount, NC 27804

    http://www.bobsappliance.net/

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM