Citty's Plumbing and Pools, Inc.

What a professional group! Arrived on time, took care of old toilet, installed new one in less than an hour....no mess, no fuss. Very polite and helpful.

i was in serious panic mode when water started gushing out of our downstairs toilet. Called Citty (the company that fixed an unrelated problem when our house, before it became our house, was being inspected), and they had someone out to us within about 20 minutes on a Saturday. He worked it over, but couldn't find the source of the problem and thought that the clog may have worked its way out (the house had sat unused for about 2 years before we bought it). But an hour or so later when water started pouring out of the toilet again (again when the washing machine was being run), we called and Citty's guy came straight back. He tracked the problem all the way to the street. He didn't lose his cool when my daughter accidentally flushed an upstairs toilet, causing blech to come up downstairs (which would have freaked me out), AND he even cleaned up the mess. The fix was going to be a sizable project and it was Saturday, so he dug up the ground beside the house and cut into a pipe, making a pit that would allow us to run the washing machine without water coming up in the house (it would come up in the outside pit, instead). That would keep us going until Monday, when he returned with help to fix it properly (only we wouldn't be charged weekend overtime rates for the labor). And they did fix it properly. A few days later, I realized there was a leak down in the basement, so I called in Citty. They took care of it and...maybe they thought they should have caught it when they were here before? or perhaps their work may have caused it? I don't know, but they didn't charge for fixing that leak.