WOODPLAY OF THE CAROLINAS

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A service representative came out around March and erected an Oasis swing set for our daughter. I informed the service representative about cracked wood in the climbing wall prior to his departure. He informed me that he would write it up and let his boss know. Many days later, I called Woodplay of the Carolinas and spoke with John B. He indicated that he knew nothing of my concern and requested I email pictures to him, which I did. Around the end of April, I went by Woodplay of the Carolinas and John indicated that he was waiting on the replacement parts still. I informed him of a large crack which has developed down the ladder where the hand-rail is attached. Again, he requested pictures. He also indicated that there would be a $75 service charge for them to come out and replace the cracked wood, which was covered in the warranty. I again emailed John the requested pictures. I have left a message on John?s voicemail requesting an update. It is now mid July and I still have no information about the replacement of the cracked play set. Needles to say we are not happy with the lack of after the sale service.