After being loyal customers for over a year, we were horribly treated when most of our large lawn suddenly died after one of their treatments in early September. Harold and Quinton had no other explanation yet would not admit it was something they had done, even though one of their own techs said it looked like someone accidentally sprayed using a tank with residual herbicide. They said they were coming to take a soil sample and never did. When the owner finally came to look at our lawn 6 weeks later, after several phone calls and emails, he completely avoided taking responsibility but finally agreed to give us back some of our money. He has now suddenly changed his mind and won't respond to either me or my husband. After posting on another site, I learned this is not the first time they have done this exact thing to a loyal customer. They seem very professional and polite, but if anything goes wrong they will not take care of you. Do not trust this company. JanetIn response to owner's excuses: The owner ONLY offered to fix the problem after almost two months of ignoring us and we threatened bad reviews. By that time we had lost all faith in them, and my husband had worked countless hours trying to salvage the dead lawn himself. We had watered faithfully and they told us it was NOT insects or disease. And another customer had the exact thing happen after the early September treatment. So Harold, the owner, finally offered some of our money back but we have yet to see any and he stopped responding. Obviously it was right not to trust them to "fix" it.
Description of Work: Lawn maintenance
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Response from Weed Man - East Wake/Johnston/Franklin Counties NC
We make every effort to prepare each lawn and set proper customer expectations for the extreme heat periods, disease and insects so common to our area. Unfortunately, there are times when issues arise despite our best efforts. Our philosophy is that when we make mistakes, we own them and work with the customer to make them right. In this case, we did not harm the lawn with our products or the applications of products. When you expressed concern regarding the application, we reviewed the work done and deemed that based on the lawn condition, the problem was not due to product but rather that the lawn was under stress & needed further diagnosis for other possible causes (e.g. the extended period of days without rain, inadequate watering, possible insects, etc...). We offered to help restore the trouble areas without cost, but unfortunately you declined our offer. Ultimately, customer satisfaction is what is most important to us. Due to your dissatisfaction, we decided to waive the remaining balance on your account. We stand by our products, workmanship and how they were employed in the care of your lawn. We have taken very reasonable actions to address your concern in hopes of ending our relationship on better terms.
Monty B.
04/2017
5.0
lawn treatment
+ -1 more
I had backyard seeded because because a new patio and back porch was built. It was complete dirt and has turned out great. Weed has been removed.
Description of Work: seed and kill weed
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathy B.
03/2016
5.0
lawn service, lawn treatment
+ 0 more
Great. They do the job that needs to be done at the right time. The lawn looks better that it ever has in the past.
Description of Work: Quarterly lawn care, fertilizing, weed management at the times of year it needs to be done.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Robert C.
09/2013
5.0
lawn treatment
+ -1 more
I have been very well satisfied with their overall service. I have been using them for about 8 months now. The technicians are very explanatory. They explain what they are doing, and what chemicals they are using. They will call me before they come out. They are very efficient, and do the job.
Description of Work: They come about every 6 weeks and treat the lawn with fertilizer and weed control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$102
Judith A M.
04/2013
5.0
lawn service, lawn treatment
+ 0 more
I found this service on the Groupon website. The offer was their $100 service for $50. I decided to take a chance, because our lawn is in dire need of help. I was an absolute pleasure dealing with them from start to finish. When I called to make the appointment, the person I talked to described exactly what the procedure was and exactly what they do. We did not have to be home when they came, which was very convenient. The serviceman came yesterday to do his thing. He first spread fertilizer on the lawn--then he sprayed with a liquid weed killer. He even answered random questions that I had. He said that we should start seeing results within 2 week and that he would follow up with a phone call. This service was supposed to take care of 16,000 square feet of lawn. I know for sure that our lawn is larger than that, and he treated the whole thing. I would not hesitate to recommend them to anyone whose lawn needs help.
Description of Work: Applied liquid weed killer Applied fertilizer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
LINDA H.
08/2012
5.0
lawn service, lawn treatment
+ 0 more
He has been very cooperative, I have called him and he has come back to treat some hard places. I have gotten some notices about the upcoming fall for aerating and seeding. It seems a little high in price so I am not sure if I am going to go with that or not. Other than that, they have been very cooperative and nice to talk to. The price they have given me on the weed treatment is not outrageous but the aerating does seem high. I haven't really compared them to other companies at this point, though, so I am unsure on how to rate them in price.
Description of Work: I signed up for him to do the periodic weed control.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
thomas K.
06/2012
5.0
lawn service, lawn treatment
+ 0 more
I like their service. I used to do it myself and this has been more convenient and it looks good.
Description of Work: They fertilize and do weed control. I pay for a yearly plan.
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Service Categories
Lawn Fertilization & Treatment,
Lawn and Yard Work
FAQ
Weed Man - East Wake/Johnston/Franklin Counties NC is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Weed Man - East Wake/Johnston/Franklin Counties NC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Weed Man - East Wake/Johnston/Franklin Counties NC offers free project estimates.
Yes, Weed Man - East Wake/Johnston/Franklin Counties NC offers eco-friendly accreditations.
Yes, Weed Man - East Wake/Johnston/Franklin Counties NC offers a 5% senior discount.
No, Weed Man - East Wake/Johnston/Franklin Counties NC does not offer emergency services.
No, Weed Man - East Wake/Johnston/Franklin Counties NC does not offer warranties.
Weed Man - East Wake/Johnston/Franklin Counties NC offers the following services: Lawn care services; fertilization, weed / disease / grub / mole control. Aeration and seeding services.