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True Plumbing

Water Heaters, Plumbing, Kitchen and Bath Remodeling,

About us

When you need reliable friendly plumbing service in the North Carolina triangle call the professionals who emphasize quality work and reasonable prices, True Plumbing Co. Since 2007, True Plumbing has been helping residential and commercial clients maintain the absolute best in plumbing products and services available in the Raleigh area. No matter if you're in need of a simple fixture installation or a full repiping, True Plumbing has the experience and the training to make sure the job gets done right the first time.

Business highlights

18 years of trusted experience

Services we offer

Raleigh Plumber, Plumbing Repairs, Sewer Repairs, Water Heaters, Fixture Installations, Garbage Disposals, Shower Installation, Tub Installation, Dishwasher Installation, Toilet Installation, Repiping, Pipe Replacement

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.0
professionalism
4.3
responsiveness
4.8
punctuality
4.8
Showing 1-4 of 4 reviews

Patricia A.
06/2016
5.0
plumbing, remodeling, water heater repair, home remodeling
  + 2 more
It was a outstanding experience. I couldn't have chosen another company. Their work was so detailed and the overall quality was absolutely amazing! Feel like I'm in a brand new home. So thankful!
Description of Work: They did everything I needed them to, for a marvelous price!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Rebecca B.
04/2016
3.0
plumbing, home remodeling
  + 0 more
Based on my experience I would not recommend True Plumbing based on the cost of the service provided when compared to what other larger plumbing companies in the area charge.
Description of Work: I contacted Stefan with True Plumbing after I was referred to him by a local realtor. I needed him to install a new toilet and new fixtures in the tub and shower in the master bathroom as well as check to confirm the status of a leak/damage that had occurred to the downstairs ceiling during previous plumbing work that had been performed. Although I felt that the total amount charged of $725 was high due to the circumstances I was in a position where I had to proceed forward with having True Plumbing perform this work. I showed the bill of $725 to another plumber as well as to a large plumbing company after True Plumbing performed the work and both individual's indicated they would not have charged more than $500 for the work performed. Prior to receiving this feedback from the other plumbers/plumbing services I had asked True Plumbing to provide a quote to trim 2 lavoratory sinks with new faucets and drains. The quote provided by True Plumbing came to $450. For this job however I was able to request another quote for these services and Streamline plumbing quoted and charged me only $200 to install the new faucets and drains. I did contact Stefan directly after receiving the feedback regarding pricing from the other plumbers and questioned him about the large discrepancies in pricing for plumbing services performed by True Plumbing. He has not returned my call nor my email regarding.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$725

Response from True Plumbing
Hi [Member Name Removed], this is Stefan with True Plumbing. We are sorry that you did not have a pleasant experience as far as our pricing is concerned. We always make it a point to be upfront about prices and we do not perform any services unless asked and the price is agreed upon. Additionally, customer service is a top priority and communication with our customers is key. I have not received any emails or phone calls since we last spoke on 4/14/16 about this situation as I would have gladly spoke to you about this further. In this case, we originally showed up to check behind another plumber's work that had a previous leak at the shower valve and you had concerns regarding the work performed by them. Upon viewing the job and you requesting a price on the spot we provided the price upfront with no pressure to move forward. You agreed to our pricing and asked if we could perform this work the same day, as we did on short notice. We addressed several issues and provided other services including: unclogging a drain, removing sections in the ceiling to check for leaks on work the previous plumbing contractor installed, along with installing fixtures for a shower, whirlpool and toilet. As such we stand behind our pricing and truly believe in the quality of the work we perform and the time in which it takes to get the job done. We aim to please and upon completion, you seemed satisfied with our work so to learn that things have changed concerns us. When you later contacted us regarding the issues of the previous contractor not refunding or willing to subtract the cost from his price for the work we completed, you then expressed dissatisfaction with our pricing. When we spoke there was ambiguity in what you wanted us to do besides look at the invoice. We are fair and we would consider providing additional work if our services did not meet our customers needs. However it is not our policy to provide refunds for services performed based on a later quote of another company. To expect such is unwarranted. It also puts us in an unfair situation as we were not made aware of the previous situations with other contractors and only performed the work that you requested and agreed to. Here at True Plumbing we always want to put the customers needs first. Our prices are always explained prior to work being performed and it is difficult to change billing after the requested work has been completed. We take pride in our services and we hate that you were dissatisfied with our pricing but again we take pride in providing quality services to our customers and believe our prices are fair and comparable to our competition who do the same. Feel free to contact us directly if you have any further questions. Thank you Stefan Smith True Plumbing Co.

Charles S.
12/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Stefan was great, on-time and very professional. He has even answered some additional questions and offered is professional input on regarding some projects we are planning at no-cost. Luckily, we don't have many plumbing issues, but when we do he will be who we call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from True Plumbing
Thank you for your feedback and we appreciate you for being a loyal customer.

Charles S.
05/2014
5.0
water heater repair
  + -1 more
We found Stefan to be courteous and friendly.. He arrived at the time he said he would and didn't try to up sell us on things we didn't really need. This we appreciated. He also offered some free advice on how to extend the life of our hot water heater which was appreciated. I would definitely call him again and suggest his plumbing services to friends and neighbors.
Description of Work: Minor plumbing repairs at our home. Fixed loose kitchen faucet and inspected a few other items. Gave us a tip on how to flush out our hot water heater, that would then extend its life.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from True Plumbing
[member name removed], Thank you so much for the feedback and we sincerely appreciate your business!

    Contact information

    P.O. BOX 40473, Raleigh, NC 27629

    http://www.plumbtrue.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Heaters,
    Plumbing,
    Kitchen and Bath Remodeling,
    General Remodeling,
    Basement Remodeling,
    Drain Cleaning,
    Drain Pipe Installation,
    Homebuilders,
    Water Filtration and Softening

    FAQ

    True Plumbing is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 PM

    True Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, True Plumbing offers free project estimates.
    No, True Plumbing does not offer eco-friendly accreditations.
    No, True Plumbing does not offer a senior discount.
    No, True Plumbing does not offer emergency services.
    Yes, True Plumbing offers warranties.
    True Plumbing offers the following services: Raleigh Plumber, Plumbing Repairs, Sewer Repairs, Water Heaters, Fixture Installations, Garbage Disposals, Shower Installation, Tub Installation, Dishwasher Installation, Toilet Installation, Repiping, Pipe Replacement

    Contact information

    P.O. BOX 40473, Raleigh, NC 27629

    http://www.plumbtrue.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM