Tri-City Insulation

unknown

unknown

as above...will find someone else and will be happy to report back the cause....which we already know is a bad, or clogged, regulator.....$200.00 to walk in the door is unacceptable

Blair was the estimator and he came out and met with me on the work site and was extremely helpful and professional. He was patient and answered all my questions. We got estimates for: gutters, mirrors (in bathrooms), glass shower door (in master shower), insulation, and our fireplace (insert for wood-burning fireplace). We had them do everything but the shower door (we did that through Rice's Glass in Carrboro at half the price and they did a beautiful job). Anyway, everything except the wire closet organizers was done very well and on time. The closets were a different story. I believe the guy they got to do the job was subcontracted and the experience was horrible. First of all he came to the door and had an attitude because he was working so late (they set up the time for the appointment, not us). We tried to be exceptionally kind to change the mood and it didn't seem to help. As he was bringing materials into the house I noticed he was bleeding from his hand, but not before he bled onto the bamboo floor my husband had just spent days putting in. I gave him some paper towels and offered him a bandaid. He did not say sorry, thank you, or attempt to clean up the floor. It was late and we had to go home to put our little ones to bed so we left him in the house and walked up the road to our home. He was finished before we got back but did not put up all the shelves. Instead he left the cut shelves and the equipment to hang them in each closet. But the worst part was that he went to the bathroom in our toilet (which had tape over the seat) without ANY PLUMBING turned on in the house. There was a port-a-potty RIGHT OUTSIDE specifically because there wasn't any running water in the house yet (it was a new construction). So I guess you could say that I would recommend Tri-City for any job they do but not for anything they subcontract to someone else.

My experience with them was fine. I haven’t used anyone. Their responsiveness, punctuality and professionalism were all fine. I just had one interaction with them. It’s not what I wanted compared to the type of product I have decided. So, I didn’t want that type of product.

The company came out to service the gas fireplace that was making a lot of black sud around the rim, on the mantle, and on the glass. Also, the paint on the glass rim was peeling. The two technicians came on time as promised, were quick and efficient. They found that the outside exhaust lid was closed and identified that as the main cause of sud. They cleaned the fireplace, re-seat the logs, painted the metal rim, all in less than one hour.

They were a little unorganized in the beginning. They were supposed to come out on a Tuesday and they never showed, so I had to end up calling back. I called them 3 times and they didn't know who had agreed to come out and didn't know what happened to the person that was supposed to come out. The estimate was a little high compared to the person I ended up going with.

They were prompt in service and very reasonable in price.

They were able to match the trim color of the house's exterior paint perfectly. Installers did a good job making transitions across different planes along the house (i.e. from siding to basement concrete wall). Looks great, and gutters are working well. Wish the installers spoke English, because we were unable to communicate a preference on the location of the downspout. Luckily, they did it right, so maybe they understood what we said.

TRI-CITY DID A REALLY THOROUGH JOB. OUR HOUSE STAYED A LOT WARMER THROUGH THE COURSE OF THE WINTER, AND OUR FURNACE RAN LESS, TOO. ALTHOUGH I NEVER CLIMBED UP THERE TO LOOK, MY HUSBAND DID, AND HE SAID THEY DID A GOOD JOB.