RenovateRepair.com

We have always been very pleased with their work. They have always been on time to appointments. They took time to explain the repairs that were necessary. On the siding and trim in particular, I felt like they were careful to replace what was necessary, but saved what they could to keep cost to a minimum. Their estimates have always been accurate. Never any surprises once the work is done. They have gone out of their way to save us money on projects. They have made recommendations for some work that we had not thought of, but which made a big difference in the appearance of our house. For example, it was their suggestion we power wash our deck. I was amazed at the results. I have never felt that they made recommendations just to get us to spend more, but merely offering us the benefit of their expertise. I was particularly impressed with their perseverance when we had a water leak that damaged a wall in a bedroom. It can be very difficult to find the source of a leak like that. They eventually tracked it to a siding problem on our chimney, fixed the source of the problem, and made our bedroom wall look like new again. The quality of the work has always been top notch. The owners and other people we have dealt with at this company have all been very friendly, very helpful, and very professional. We highly recommend Renovate Repair.

I called to get an estimate. Set up the appointment quick. Told them I work from home. The guy came out and I explained that I'm working but if you need something ring the door bell or knock. As he was outside doing the assessment he rang the doorbell and I asked for the estimate but he didn't have it at the time. The next time he knocked I invited him in my home. He walked in and I explained that I had to log back on to my computer because I was working and he said that was fine. I then asked him again about the estimate and he said he had to email it. He gave me his card and reiterated that they were highly rated and I said every person I choose from Angie's is highly rated. He then explained that the company was about med-level priced and I said well that's what the rep from Angie's List told me too but I just need the estimate to see what it would cost me if I choose your company to do the work. Later that night I received a text asking to confirm my email address to send my estimate. I got an email that said they DECLINED to give me an estimate. I emailed back and told them I felt it was about race because I'm an African american woman. She replied saying it was because I was rude on the phone. I don't believe this because they sent someone out the very next day after we talked on the phone. So they wasted my time, and didn't do what they said they would do. They pick and choose who they give estimates to. I wouldn't recommend them to anyone.

We selected George and Susan's company to quote our project because of their excellent rating on Angie's list. And they deserve every accolade they have earned. My family is new to the area and finding quality contractors has been a challenge. This was a $25K job, one time only, and we were concerned . You use electricians, plumbers, etc. over and over and if one doesn't work out you simply select another company. But roofing and siding are one time, huge investments and the contractor knows he may not see you again. The house needed all siding replaced and we obtained 5 bids. Renovate/Repair's was not the cheapest but we chose them because of George's professional presentation of the HardiBoard product. He brought samples of the board, of the trim that would be used, of the underfilm material, everything needed to understand the job. He went over the process from beginning to end to ensure we knew what we were buying. He explained why each material was being used and it's purpose. The step by step was excellent as we could plan our activities easily, knowing what was coming next. George provided several tips we wouldn't have thought of, such as removing art from the walls, even items attached to the garage walls, to prevent damage to our possessions. I especially appreciated this thoughtfulness as in our move several paintings had been damaged and I wasn't willing to lose any more. Susan was very easy to stay in contact with, both by email and phone. She responded quickly, with full information, every time there was a question. She was helpful, friendly and knowledgeable about our job. The crew were the nicest, most polite workman I have ever met. They treated our home with respect, cleaning up fully at the end of each day, asking questions if they had a concern. No profanity, cigarette butts, no loud radio, they worked efficiently, with complete mastery of their tools. It was actually awesome to watch them. They have clearly worked together as a crew for a long time and there was no wasted effort or goofing off. Our new neighbor said he had never seen such a thorough, well done job. There was almost zero wasted material from improper cuts or measuring. They painted all the trim, replaced the existing gutters without a hitch. The house looks stunning and it is clear George, Susan and their crew take great pride in their work and the satisfaction of their customers. We will be recommending them to all we know for a superlative job.

A rep from James Hardie recommended this company to re-side our home. Renovaterepair Contacted us 5 days later and made an appointment for 6 days later. Darryl came on May 20th and took pictures and measured our house. He did not leave a business card or any information but said he would be in touch. We waited two weeks until June 3rd, then I phoned the company and someone who identified themselves as Susan answered and said unfortunately Darryl had heat stroke and so was behind in his work. She did not take my name, which I thought was strange but I continued to wait for an estimate. On June 22nd six weeks after our initial contact we received an e-mail from Susan Prenatt saying that one of their work crews moved to Pinehurst and while they are interviewing new crews they are 'booked so far ahead they must temporarily decline future projects.' I can understand their problems however I feel six weeks was a long time to wait to be told they do not want our project. We will start over with a different siding company.

George and Susan were a delight to work with. They exceeded all of my expectations. I got estimates from several companies. Renovate Repairs' estimate was the most detailed of all the companies. The were the most professional in their presentation and explanation of the work that was needed. The cost was very competitive. Some other companies don't really want to deal with the Hardie color integrated product because they aren't used to working with it and the special handling involved or because they have a paint crew that they need to keep busy. George does mostly color integrated siding, so his crew is efficient at working with it. They didn't price the job up for the extra handling, as most of his competitors appeared to do. The job came in as priced. There were a few extra repairs that were needed (things you couldn't see until the job started-- we expected some of those). The change orders were reasonably priced and the work was well done. The crew is very skilled, not just at siding replacement, but at carpentry work on the trim repairs. They paid attention to details. They asked questions to make sure things were done the way I wanted them done. They kept the job site clean at the end of each work day. They showed up as scheduled and finished the job in a timely manner. I had a short punch list at the end of the job (much shorter than I expected). George and his crew already had most of my items on their list and took care of them before they packed up. I'm in the insurance business, so I see a lot of repair work done on my customers' homes. In my experience, it's not typical that someone can say the kind of things about their contractor that I'm able to say about Renovate Repair. I had high expectations, but George and Susan exceeded my expectations. It was a pleasure to do business with them. I'd definitely hire them again. My neighbor, who is retired from the construction trades and is very particular about how things are done on his home, watched them do the job on my house. He was impressed with the work on my home, so he talked to George about doing work on his home too.

We obtained many quotes for replacing the siding on our entire house. Some were simply outrageous and others, while acceptable price wise, weren't convincing regarding quality and professionalism. We then obtained a quote from George. Not only was the price very good, we were greatly impressed by George's professionalism, demeanor and punctionality. He freely provided us with a list of customers they had done work for as references. After a requested delay on our part and then weather delays, the work was done. It took three weeks to complete. George was frequently onsite and his crew was professional and answered all of my questions. I'm a very picky person and when I did a walk around after completion, I was only able to find a few minor paint exceptions which George had the crew quickly fix. This was a very expensive job and I am very pleased with the results! I would highly recommend Renovate Repair for any siding and paint projects.

George was very responsive from the time of my first inquiry about replacing my house siding until our final discussion. He spent a lot of time researching the complexity of removing the siding on my house and understanding what would be required to install new siding. We both concluded that the complexity and cost would not be worth it, but that I should continue to maintain the siding that is already there. I really appreciate George's honesty and his time to help me reach the best conclusion.

Excellent work and very highly recommended. George and his team resided our house with Hardie ColorPlus siding. They did a wonderful job. Their price was very competitive out of 5 bids we received. George took the time to answer all our questions, both before, during and after the process. Importantly, they were very fair when it came to pricing on additional repairs and changes to the original work order, and even corrected an error that we did not notice that reduced our price. George will give you his honest opinion, even if it means less money that you are spending. The workmanship is top notch. The team took their time and we definitely got the impression that they cared about their work, and it showed. They are very responsive to even the slightest item. Due to timing, we knew that our siding job was subject to be rushed, as they had a full schedule of projects lined up after ours. Regardless, they took the time required to complete the job, and did not rush through or cut any corners. I think that a telling example of their commitment is their response to a minor spot we noticed a few weeks after the job was complete. There was one spot where a small trim piece was missing. It was a minor point that all of us missed during the walk-arounds. I sent George and Susan a note along with a picture to show them where it was, and it was addressed right away. Many providers might ignore you after a job is done, or try to convince you that it is OK - but they dealt with it right away. George, Susan and their team are highly recommended!

I chose this company because of their reviews on Angie's List and due to the honesty of the owners and their professional demeanor. They (exceeded) my (Expectations) from day one and did all they could to assist me and answer any questions I may have had.during the process of getting the Hardie Plank siding put on my house. They went Above & Beyond with the work entailed and I am very pleased with the (Overall) outcome of their work. I would "Highly" (Recommend) this company to anyone needing this type of work. My Thanks & "Kudos" to (Susan) & (George) for a job (Well Done)! Sincerely, G. F. Lewis Raleigh,N. C.

My husband & I had "shopped" for a siding repair company for some time and did get estimates from several contractors, but when talking to Susan, there just seemed to be a level of comfort I did not feel when talking to the other companies. Contacting Susan or George was never a problem & the team of men they sent to our home for the repairs lead us to believe this was a very professional company. George even brought the workers lunch one day - just another measure that they value their employees. All went extremely well and yes, we would recommend this company to anyone.

We have used Renovate and Repair before. As expected, the quality of the work was excellent. They employ high skilled folk who don't take short cuts. We will call them next year to paint the exterior and maybe do some vinyl window upgrades.

All aspects of the project went very well. From the initial visit for the estimate and scope of the work; for example, the initial visit was on a Friday and the expected completion for the estimate was the middle of the following week, however, I received the complete estimate midday on Monday. Once the work began, everything went exactly as expected; the technicians who did the work were very professional and the quality of their work was outstanding. Everything was completed within the agreed timeline, in fact it was fully complete one day early. The house looks amazing and the quality of their work will pay great dividends for years to come!

This project went well. I contacted George back in March about looking at siding repairs and new windows. He was in fact the first contractor to come out and look. His first comment was "This is not a full house reside". The siding team and paint crew worked hard. Site was left cleaned up every evening. We were a smaller job for them and when we signed the estimate were told we would start soon and within a few days they started siding. Siding work spanned a weekend and house was left in good shape to take some weather. Project was completed pretty much on time with a minimal punch list, and on target. The original work estimate was right on the money with a few additions, and even a subtraction for work that did not need to be done. George and Susan do a good job managing their teams. No one looking to pad the bill. I would be pleased to hire them again.

Wonderful - showed up when they said they would, did challenging work quickly and with great craftsmanship.

George and his crews were great to work with on this full house residing project. George was very responsive by phone and was willing to answer all of our questions. He was very accurate with his time frame predictions and provided items on time. His crew was great and worked very well. We had no problems getting things fixed like a discolored board above the garage. The clean up was very thorough - they even cleaned all of our exterior windows by hand. We were very happy with the job and would recommend Renovaterepair.com without hesitation.

For each of our four projects, we have had fantastic communication with the company. They are very prompt in coming to the house to talk about our visions and quickly providing an estimate of cost for the projects and getting us onto their working schedule. Before our very first project with Renovate Repair, we had talked with several companies in order to get estimates. Renovate Repair had competitive pricing and was much more thorough about the details of the project, making us feel secure with our decision to use them! Our satisfaction with all previous projects makes us look forward to working with them in the future. Project 1: Susan came out to the house to discuss a change in color for our living room. Previous home owners had chosen dark brown with a deep red accent wall, resulting in a dark room. I didn't know much more than I wanted to brighten the room using a light blue color, and Susan was able to help me figure out what would look best in the room taking in account how much light was coming in as well as what would match the flow of the house. The accent wall (with fireplace) now has two blue tones separated by a chair rail and the other three walls have two shades of tan/cream. Project 2: We discovered swelling around nail holes in the masonite siding of our house. George and his crew explained the extent of the damage, and we decided to completely replace the siding with hardiplank. During this project, structural damage was found to our chimney under the old siding. Instead of simply covering up the found issues with new siding, the crew gave us options on possible solutions to what was found. After the siding was complete, we had an unexpected delay with HOA processes needed to approve our new paint color, so Renovate Repair worked with our unpredictable schedule. Once we had the green light from the HOA, Renovate Repair came back out to complete the exterior painting, including siding and trim. Project 3: My husband and I did not have a ladder remotely tall enough to paint the foyer of our house, which has walls that connect to the staircase and wrap to the upstairs hallway. We decided to hire Renovate Repair for this painting project instead of tackling it ourselves and we are very glad we did! They were able to complete the project in one day and paid close attention to detail. Project 4: Our most personal project to date was creating our daughter's nursery. I had found several features that I wanted in the room through online searching. I provided Renovate Repair with various pictures (a dining room, a bedroom, etc) and asked them if they could combine my favorite elements into one room. George and Susan both came out to make sure their plans and measurements were precise and exactly what I was wanting. The crew was able to add a beautiful chair rail with shadow boxes underneath. They also repaired dry-wall issues in the room before painting the walls, ceiling, doors, trim, etc. The attention to detail on this project went above and beyond what we had hoped for!

George & Susan were a joy to work with from beginning to end. We highly recommend them and will definitely call on them the next time we need any work done to the exterior of our home. George was punctual and thorough when we asked for an estimate. We thought the estimate was reasonable so we asked them to proceed with the work. Now that the work is done, we are even more convinced the prices charged were very fair. They showed remarkable flexibility in finding a time to do the work that was mutually agreeable. Their people were very professional, gave excellent attention to details, and cleaned up after themselves at the end of each day. When there was a situation with multiple solutions, Susan carefully explained the pros and cons of each option so that we could make a well-informed decision on how to proceed. When we had questions, they really listened and provided good information. When we mentioned something that was not quite right, they immediately addressed the issue and made it right. George told us he had a fine crew that he had worked with for years and we agree. Both George and Susan have an excellent rapport with their crews. Again, we highly recommend Renovate Repair.

Our original plan was to have Renovate Repair do a few exterior repairs and then paint those repairs. Before the project began, however, we requested an estimate to paint our master bedroom walls and ceiling; as well as repair and paint the ceiling in our kitchen. After seeing how they handled our master bedroom and kitchen, we added painting the family room ceiling, as well as painting the walls, trim and ceiling of the upstairs hallway, master bath, guest bedroom, guest bath, and study. When the crew finished painting one of the rooms, we realized we hated the color we had chosen. We discussed our concerns with Susan, and she suggested that we determine a color we really loved, so my wife brought out her favorite outfit, and asked if it could be color-matched. Within an hour, the room was being re-taped and re-prepped, and the crew started over. I think it?s significant to mention that the room has a wall of built-ins and cabinets with wall surfaces at the back, so this was no small issue. The room looks great! We were so extremely pleased with the interior job, that we then asked for an estimate to include not only the original repairs to the outside of the house, but expanded it to painting the entire exterior of our home as well. The quote we received was fair, so we modified the project again, and I have to say, the house looks brand new! We made a lot of changes to our original plan, which probably increased the stress level for everyone working on the project. Despite this, our requests were kindly accommodated and executed with utmost professionalism and attention to detail. We would hire them again without hesitation.

For items 2, 4 & 5- the quality of the work was outstanding and the finished result was beautiful. For items 1 and 3, that was unfortunately not the case. The interior painting (round 1) was done over the period of a week after it was complete, clearly no one walked down the work. Some rooms/edge work was beautifully executed but the bulk was not. Edges were terrible so bad such as they were obvious across the room. Hardware was painted on (towel racks, paper towel holders, etc). Paint on glass not removed (ever, I did this myself after the third time they had come back), tape pieces left in trimming. Painted doors closed- opened it and the paint ripped off. Paint drops left on the ceramic floors and on the hardwoods. I got it off the ceramic myself and I have no idea how to get it off the hardwoods without stripping. The shelving modification looked absolutely horrible and the terrible edging paint job on top made it look like a 12 year old did it. I got a bill in the mail, but no one followed up with me on the end result. I paid the bill and I contacted the owner and asked her to come to the house and walk it down with me. She did and promised they would correct everything; she was very professional and agreed the end result did not meet her standards either. It took WEEKS to get them scheduled back in. I get that they had other jobs and it wasn't that they were avoiding doing it, they were busy but during this time I left the house in disarray waiting on the corrections before putting the stuff back on the walls, shelves, etc. My house was in an embarrassing state and the The second visit, a lot of things got corrected (better, not ideal) and the shelving modification was "corrected" as discussed. But the veneers were put on CROOKED! The shelf at eye level started higher on the left and finished low on the right as compared to actual shelf. It just had to be level with the shelf! Again. Clearly no one walked down the work when it was complete. I was so frustrated at this point, I asked my husband to deal with it. It did on the 3rd try get fixed. After this I got a step stool and a ladder and scrapped all the paint off the windows in the kitchen myself and removed the tape painted into the floor trims as I have noticed it. I am giving the review overall a C. That's because I would rate items 2, 4 and 5 as A and 1 and 3 as an F. That said, I will say I would absolutely use this company again to do any and all of my exterior work (we used them two years ago to replace the deck and they did an outstanding job) and I do recommend them for that type of work (and highly!). But for interior work, absolutely not.

A good experience. First, this was a bit of an emergency as when the dry rot was visible it was extensive, and I was fortunate that the kindly RenovateRepair folks helped me out by fitting me in between jobs. Very nice people, and all interactions felt transparent, honest; they were very responsive, remarkably so considering how busy they clearly are. Good quality work. Job took longer than estimated; I think original estimate was optimistic. I would definitely call RenovateRepair.com again if I needed this kind of service.

This was the best contractor experience I've ever had!! The work was done with a high level of quality and care, but RenovateRepair considers that table stakes. Since we had no idea what to do with the kitchen other than to get that old paper off the walls, we needed some friendly advice and recommendations - what color paint? Does the lighting need updating too? Susan was more than happy to provide her input when asked, and what we consider a gorgeous product is entirely due to her expertise and guidance. Some of the scope creep recommendations required her team to redo work that had barely dried, but all was done quickly and professionally. Susan spend a great deal of time looking for light fixtures for us and providing catalogs for us to search ourselves even though this was not part of the work we were paying for. The experience was more like having a friend with a crew of talented artisans than a hired contractor. The work may have ended a month ago, but I got an email the other day just making sure that I'd made final lighting choices and that I was still happy with every bit of the work they had done. This was the second time I'd asked RenovateRepair to work on my house. The first time was on the outside and I was equally thrilled with the work done to replace my front door, rework my dormer windows and fix fascia board. Two things are clear: 1. I will do no work on my house without calling RenovateRepair. If they don't do what I want themselves, I know they will recommend another Angie's List award winner with whom they've worked. 2. I will recommend RenovateRepair to anyone I know who needs work done on their home - inside or out!! Thank you, Angie's List, for sending them my way in the beginning.

The stain I chose did not show up very well after 2 coats due to the aging of the wood. I purchased a solid stain and they came back out and put another coat on at no charge as I was not happy with the look of the first stain. Susan was very pleasant to work with and very responsive. I would use them again in a heartbeat!

Susan and George Prenatt did an excellent job. I found them and their crew to be exceptional. They came when they said they would and worked hard and carefully. Susan, especially, was most helpful in helping me select colors and the tile for the backsplash and has excellent 'decorating' taste and suggestions. She accompanied me to stores for selections and made the whole process easier, fun and it was very successful. My friends who have come to see the house have really loved it, as we do. The rooms are so much more 'me' than I imagined. The Prenatt's back up their work and will follow-up to make sure every detail is completed to the owner's satisfaction. I also feel that, having looked at other options for refinishing the kitchen cabinets, this was done to a great affect at a most reasonable price. They will definitely work with you to stay within your price guidelines. You can absolutely count on Renovaterepair for an excellent outcome and for a good remodeling experience. It is always upsetting to begin to renovate and /or make repairs, but there was very little stress with this company. Their crew was professional and very polite and considerate. At all times George and Susan kept a close watch on the progress. If you are considering making changes in your home, I recommend you at least speak with them about your plans.

I absolutely love RenovateRepair.com. This is the second time that they did a beautiful job.

I had such a great experience working with Susan and George from RenovateRepair. If you are looking for a remodeling company you can trust and be totally worry free, this is it! My remodeling/repair project started with noticing a lot of rotted wood in around my windows last winter. I was initially only going to replace some of the windows and patch up the rotted trims, so I contacted at least 5-6 window replacement companies and handyman services to get an estimate. However, during the walk through, it was pointed out that my exterior sidings and trims will need to be painted or replaced soon. Therefore, I decided to expand the project to include siding replacement. I was also not too convinced by the approach most window replacement companies use to prevent future wood rot (foil wrap around the sills), so I figured that I need a remodeling company with good carpenters who can repair the rotted wood with better alternatives. That's when I joined Angie's list and started reading reviews to find a reputable provider for this job. I found RenovateRepair and one other company, both received very good reviews. After talking to both, I decided to go with RenovateRepair because from the first phone call to the walk through, the owners Susan and George are just very warm and friendly. George explained the project to me in details, answered all the questions I had, and were just very honest about what to expect. If he didn't have the answers for me right away, he would do the research and got back to me very quickly. They are not pushy at all, they gave me options and let me know which items needed to replaced and which ones could be repaired. The estimates they generated was not the cheapest, but is definitely inline with the others. The work started in early February and finished with a slight delay because of the weather (~ 3 weeks). The crew was very friendly and did a fantastic job around the house. They are so reliable that I felt totally comfortable leaving the doors open for them when I went to work. They always locked up properly and left no mess behind. The whole remodeling project went smoothly, it was completely worry free for me because they took care of everything. In fact, I was never home when they worked on my house but the end result was amazing!. They replaced all the rotted wood with non-rot material around the windows and doors, replaced all the sidings and trims, and repainted the exterior trims and windows. They also installed a set of replacement windows. Initially, I couldn't decide which band of replacement window to use so I just took George's recommendation and it came out fantastic. I think I will probably replace more windows in the coming years and now I know exactly who to call to get the job done! Susan (the owner of the company) was so thoughtful which made all the differences. Small things like, she always updated the progress and informed me if there's a change of plan for that day, she would make sure the windows were painted on a sunny dry day so that I didn't have to leave them open for too long. She checked the weather very closely and made sure the temperature was right and the deck was completely dried before they applied the paint, even though that meant that they had to come over and rescheduled it several times due to the totally unpredictable weather this spring. When they painted the front and back doors, they also replaced the weather stripping. However, before re-attaching the new weather stripping I thought some insects might have gotten into the house through the gaps between the door and door frame. When I mentioned this to Susan, she actually sprayed insecticide around the doors when they came back to reattach the weather stripping. I don't think any other contractors would be this thoughtful! All these small things just showed how much they care about their work and their clients. I think they really treated each projects like a project for their own house. They have gained my complete trust during this whole process and RenovateRepair is definitely the company that I will call for my next repair/remodeling project!