Today I called Gary at Raleigh Plumbing about some rough-in plumbing work I had done back on November 13th. Our tile was recently finished and we had some local plumbers come and finish the installation of the fixtures. The local plumbers found an issue with the rough-in plumbing and had to fix some of Raleigh Plumbing's work before they could install our fixtures. I called today to kindly asked Gary if he could provide me a breakdown of my bill and I explained the issues the local plumber had found. He immediately became combative and verbal abusive towards me. I have never been treated in such a manner by a contractor or anyone in a position where they are supposed to provide customer service. I am not in dispute of the bill, as they obviously did work and provided parts, but rather I am in dispute of my treatment by Gary at Raleigh Plumbing. As the COO of a international corporation I would immediately fire any of my employees if they were to treat a customer is such a manner as Gary did. I want others to know that what Gary at Raleigh Plumbing did is unacceptable and that doing business with Raleigh Plumbing means they too could be subject to such treatment.
Description of Work: Rough-in Plumbing of Shower
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Natalie W.
02/2014
2.0
home remodeling
+ -1 more
It was kind of odd. They came out and did the take off and gave us an estimate. It was kind of hard to communicate with them and they didn't seem that concerned about getting her business. I expect a business that is looking to get my business to be attentive and follow up and make an effort to at lease communicate and reach out because now that we have gone to other company. We saw them at the mall and we asked him for an appointment to come out and look at the cabinet and for the bathroom and some other work in there because they will do counter tops and stuff and they were set to come out that day and she called that morning and said well I can't make it but I really would love to come out and let us we come and make an appointment and we will be busy this is what I got available and that is what I am looking for. I am not looking for somebody who will come out and it is almost like they didn't want the business. We got a walk in shower but we wanted to get rid of threshold and the glass doors and we wanted to have the shower completely redone with threshold with walk in and also we talked to them about doing the tiles around the bathtub. We were interested in replacing the cabinet and we like the cabinet way out, we might be interested in and we definitely wanted to redo the counter top but we weren't looking to redo cabinets and so when they came up she said no I am here to doing the cabinet. They were very professional when you talk to them. It was just getting their attention. I would not use them at all. I noted that they are busy and they have customers, but that is the problem on the customer and it is their to make little bit extra effort and I would like some follow up so that at least you give me an impression that you want my business.
Description of Work: Raleigh Plumbing & Heating came out and gave us the estimate in May.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
2.0
punctuality
5.0
Katherine S.
10/2012
3.0
plumbing
+ -1 more
-
Description of Work: Really- they are all over the place with their "grades" This company did all the plumbing install for my house- built in 2001. I have used them continuously since then and have found them at times responsive and at times not. I am not exactly sure why - perhaps they are just too busy. The individual plumbers who have come to do repairs are always courteous and helpful though on occasion not successful in the repair and I have had to call them back. The last time they were here there was a part needed- they were going to call me back when they had it. After waiting for several weeks I called them and was told they hadn't heard from supplier- would check and call me right back. Never heard- so at that point I finally decided I am done with them. I am trying a different plumber.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Ken S.
10/2012
2.0
plumbing
+ -1 more
been
Description of Work: Raleigh Plumbing was responsible for all of the plumbing in our new home. Their plumbers have been on time, friendly, courteous and respectful of my home. They replaced a malfunctioning faucet that was under warrenty and made several visits attempting to correct a venting problem in my upstairs bathroom. After a year and a half and four visits they finally installed a vent that solved the problem. Their new home guarantee is one year. After a year and a half I noticed a black stain on my hardwood floor around the powder room toilet. I called Raleigh Plumbing and was told I needed to speak with Gary. He indicated that the water seepage was a drainage problem that the builder needed to fix. I believed him however I was surprised that he had no interest in inspecting the problem. He seemed sure he was right. Over a period of two and a half weeks and several calls I was never able te reach him and he did not call back. I hired another plumber who pulled the toilet who found a large crack in the flange. He told me it had likely been leaking since the first flush. I contacted Gary, sent him a photo and he still denied that was the problem even though he had not inspected it. He told me it was now out of warranty, one and a half years, even though it was obvious the leak had been there a long time. He offered to have his "floor guy"install new flooring that I purchased. I hired a professional company with commercial dehumidifiers, floorers and plumbers and paid for the whole thing myself. I would like to say that I understand the profit on new construction is small for a plumbing company and they play the averages. The staff is very nice and nobody wants to pay for a builder problem. My issue is they did not attempt to do the right thing for me. Their only interest was to defer their liability. I would never use them again for anything.
Rating Category
Rating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0
Gerald S.
09/2012
5.0
plumbing, home remodeling
+ 0 more
The schedule of tasks and estimated completion date was generally adhered to and changes due to technical and supplier delivery problems were satisfactorily explained. Five week estimated time of completion stretched to six and one-half, not bad inmy experience with renovation.
Description of Work: Completely remodeled master bath and updated guest bath including all new fixtures and lighting. Extensive tiling done in master bath; completely barrier-free (no glass, or doors). Only area contractor specializing in European style open bathrooms. Their design capability and craftsmanship are as good as I've seen. This work was done by their Splash Galleries, Inc. subsidiary.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24,000
Rhonda M.
01/2010
1.0
plumbing
+ -1 more
They did not put in the shower lever properly. The hardware to three faucets went bad within 3 years. They also came out to fix our recirculater to the water heater. When they did this it was installed improperly and it ended up flooding the attic. We had too many problems with this company and would not use them again.
Description of Work: They are the ones who handled all the plumbing in the home we built.
Rating Category
Rating out of 5
quality
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
Mary M.
07/2009
5.0
plumbing
+ -1 more
When I called to make the appointment, the gentlemen who took my call was professional and very nice. The repairman arrived on time, even a few minutes before. He took his shoes off outside. To fix one of the toilets, he said he needed to replace the toilet handle. He was hoping he had a generic toilet handle in his truck, but did not, and I paid $20.00 for the only handle he had with him. He said that the generic handle would have been cheaper. I would have thought that generic toilet handles would be a required item to have in truck. The bottom line is that everything works great, and I have no regrets. It is great not to have to hold down the handle each time--ah, the little things in life. He gave me a $30.00 coupon to use for my next service. I don't know if this was a good price compared to other company's, but plumbers are expensive; and I don't feel like I was ripped off. Since I have the coupon, I will use them again. When I made the appointment, I only indicated that one toilet needed repair. I think the estimate would have been "right on" if I didn't have the other toilet fixed and if I didn't have to pay for the new handle. The total cost was for 45 minutes of work , replacing one flapper, purchasing and installing one, new toilet handle, repairing fill valve and adjusting chain.
Description of Work: Repaired fill valves, replaced flapper, adjusted chain, replaced toilet handle. Fixed the problems of having to hold down the toilet handle for each flush and the problem of intermittent running of the toilet in between flushes. These problems were for two toilets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Karin P.
02/2007
5.0
plumbing
+ -1 more
This company does above average work. We have had no problems with our plumbing since we moved into our new home. Their work is done very neatly and accurately. For this reason, I would consider giving them my business in the future. I can not comment on what their prices may be as that was handled through my home builder.
Description of Work: This plumbing company installed the plumbing throughout my 2400 square foot two story home. Our home is newly built so my general contractor hired this company to do everything. They worked in two bathrooms and one kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
02/2007
4.0
plumbing
+ -1 more
They did a great job. Many of my neighbors used their service, too. I was happy with the speed of the service. The workers were easy to deal with. The price was competitive. I would recommend them to others.
Description of Work: Raleigh Plumbing connected our sewer system to the city s system as our neighbor was now allowed to connect to the city system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,400
02/2007
5.0
plumbing
+ -1 more
Realistically, I feel they did exactly what they were hired to do. There was no leaking water or any disturbance to the rest of my home. They told me to give them a call if I ever have any troubles with the drain. The washer is able to drain without overflowing or leaking so I have no problem.
Description of Work: Raleigh Plumbing connected a new drain to my existing plumbing for our washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
02/2007
5.0
plumbing
+ -1 more
The work was all done on a professional level. They were very friendly and always on time. Whenever there were questions that we had, they made sure to answer them for us. The price seemed reasonable and we were pleased with the service.
Description of Work: Our home is about 3900 square feet. We had a major renovation done on our home. We needed this company to do all of the plumbing for our home. This included all new toilets, sinks, and faucets to be installed. There were not any new pipes that were added they already existing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
SALLY C.
02/2007
5.0
plumbing
+ -1 more
The builder and all the subs, especially the plumbers did an awesome job. They by no means used inferior workers or materials on my house. Another sub accidentally hit a pipe in the wall with a nail and caused a big leak. Raleigh came over as soon as we called them and took care of it even though it was not their fault. Our general contractor had actually paid them.
Description of Work: Raleigh Plumbing & Heating installed all the plumbing in my new single family home. I would call my house mid-sized. They put all the pipes in the walls, installed the sink in kitchen, and did all the plumbing for the bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
02/2007
5.0
plumbing
+ -1 more
Raleigh is a good company that stands behind their work. Our builder used them when the house was built. They were very happy to come here to take care of our faucet under warranty. They are a professional company with nice workers. They are very responsive to the customer s needs. I would highly recommend them to others.
Description of Work: Raleigh Plumbing & Heating did all the plumbing work in our home when it was built. They were also just here to repair a leaking faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
AMY F.
12/2006
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Raleigh handled every aspect of our plumbing in our home. They ran all of our pipes and worked in all of our bathrooms. They also installed our new heating system. We have been extremely happy with the work that Raleigh did within our new home and would give them a very positive recommendation. We have had no problems with anything they did, so we feel like satisfied customers. The only difficulty I would have is pricing the work that they did. Because it was all included within the price of what we paid for our home, I could not really tell you what we paid them, but I do know that it was a fair and reasonable price, or we would not have used them in the first place.
Description of Work: Raleigh Plumbing and Heating took care of all of our plumbing and heating needs when our new custom home was being built. They did every aspect of our three bathrooms and our kitchen, as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
06/2006
5.0
heating & air conditioning/hvac
+ -1 more
I REALLY ENJOYED THIS COMPANY. THEY DIDN'T TRY TO GET ME TO BUY ANYTHING THAT I DIDN'T NEED. THE PRICING WAS VERY REASONABLE. THEY WERE VERY RESPONSIVE TO WHAT NEEDED TO BE DONE.
Description of Work: THEY REPAIRED OUR AIR CONDITIONER.
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Service Categories
Plumbing,
Kitchen and Bath Remodeling,
Heating and Air Conditioning,
Drain Cleaning
FAQ
Raleigh Plumbing & Heating Inc is currently rated 4 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Raleigh Plumbing & Heating Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Raleigh Plumbing & Heating Inc does not offer free project estimates.