PCS is a professional carpet, upholstery, and tile cleaning company. We offer quality workmanship, upfront pricing and stand behind our service. Our minimum service charge is $ 119.00 We primarily steam clean, But can provide low moisture cleaning if requested. Our cleaning products are pet-friendly and so are we. Let us take the anxiety out of this in-home service, you will be glad you choose us. Visit www.PCSRaleigh.com For convenient online booking. Personal phone text/call #919-208-3333 https://www.facebook.com/PCSMorrisville/
Description of Work: Clean all carpeting in the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Robert M.
01/2015
2.0
carpet cleaners
+ -1 more
They were packed up and ready to leave and they haven't done 1 bedroom yet. They were in a big hurry and I felt like right up against the baseboard, I have white carpeting, and right tight against the baseboards, even when they were done, it still looked dirty. I can do it that well with my inexpensive shampoo. I was just expecting that they would do a little bit better than that.
Description of Work: We purchased a "Big Deal" for the services of Professional Carpet Systems.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$199
Response from Professional Carpet Systems
The dark lines that occur alongside the baseboards is called soil filtration. This situations does not happen overnight and is more prominent on lighter color carpets. When air moves throughout the home as the HVAC comes on, the carpet filters out the particulates in the air. We see this most often in older homes but it can occur in newer homes depending on the frequency that air filters are changed. this problem can also be exacerbated by using candles in the home. Keeping these particulates vacuumed out of the carpets will help to reduce this phenomenon. We make every effort to explain this to our customers in order to temper their expectations in regards to this problem.
Mona C.
12/2014
5.0
carpet cleaners
+ -1 more
They were on time and very professional. Everything was done in a timely fashion
Description of Work: Cleaned 2200 sq feet of carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Nancy C.
12/2014
5.0
carpet cleaners
+ -1 more
Needless to say, there had been a lot of accidents. He went right to work - no negative comments about housebreaking - and left the carpet spotless! I really liked that there was no odor and that the carpet dried quickly.
Description of Work: Cleaned carpet in a house with four dogs.
They did a great job reviving very dirty carpets that had been in the house with a renter for 6+ years. I thought we would have to replace the carpets, but Terry did a great job of getting them cleaning and looking good. They arrived on time, were mindful of my newly painted walls and hardwoods and did a great job. I would definitely use them again.
Description of Work: Steam cleaned 1000 sq ft of carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$179
Wendy P.
10/2014
5.0
carpet installation, carpet cleaners
+ 0 more
Terry was recommended by our realtor (we're putting our home up for sale). We needed the carpet at the top of the stairs stretched to remove a crease and then all of it cleaned including the stairs, bonus room and two bedrooms. They arrived a few minutes early and got straight to work. They got the carpet stretched and everything else moved and cleaned. We're thrilled with the results and so was our realtor. I've already recommended them to a friend and will continue to do that.
Description of Work: Stretched and cleaned the carpet in our home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$209
Response from Professional Carpet Systems
Our thanks to [member name removed] and her family for their endorsement. We very much appreciate them contacting us with their carpet issue. They were a pleasure to work for and we look forward to serving them in the future.
Mark L.
07/2014
5.0
carpet cleaners
+ -1 more
Arrived on time. Worker and supervisor. Took care to ensure all furniture was moved and protected. All work was completed as requested.
Description of Work: 7rooms stairs area rugs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$223
Joan B.
07/2014
5.0
carpet cleaners
+ -1 more
I think I included all the details in what the provider did. The first day the owner came and the next he had another man with him. They did a wonderful job and we are very happy with the work.
Description of Work: We called for an estimate of cleaning 3 rugs, the largest of them being 8 x 10. They came the next day about 5 minutes early, gave us an estimate of $109.00. The work was estimated to take an hour. They came again the next morning (again about 5 minutes early) and got the job done within 45 minutes. Their estimate was exactly what they charged. The rugs look so much better. We had started looking for new rugs, but hadn't found any that we liked as much as these, so the fact that they are cleaned means we don't have to look for new ones anymore. Very happy!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Jeremy S.
06/2014
5.0
carpet cleaners
+ -1 more
They knocked out the entire installation in a single day, walking through the installation to confirm everything was done right. A couple of nail heads were exposed (which would have been unpleasant to discover without shoes) but once pointed out, they apologizes and happily removed them. It's been several months, and the carpet has held up very well. I think they did a great job, and I'd hire them again.
Description of Work: Installed SmartStrand carpet in ~1800sq ft of space
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
peter R.
06/2014
5.0
carpet cleaners
+ -1 more
He returned my call, promptly. The appointment was set for Ithink the week. He showed up on time and the rug looks wonderful.
Description of Work: Cleaned a bonus room carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Eva K.
06/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Amazing results and customer service
Description of Work: Carpet and upholstery cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Jennifer H.
05/2014
5.0
carpet cleaners
+ -1 more
With 3 boys and 2 dogs, my carpets were filthy. They are now spotless. They were on time and got the job down quickly and effectively. I will have them again next year for the same thing.
Description of Work: The provider cleaned my carpets, including the stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$223
Kathy W.
05/2014
5.0
carpet cleaners
+ -1 more
Terry and his assistant Ricky were prompt, very professional, and made sure he made me aware of certain things about my carpet. Terry did my entire house; he did the most difficult room first and before proceeding he had me to come and make sure I was satisfied. They were quick and assisted me with moving things around even though that was not part of his job. I will definitely be calling on his service again. Kathy
Description of Work: Terry cleaned the carpet in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Ian S.
05/2014
5.0
carpet cleaners
+ -1 more
They got out stains that i didn't think would come out and did and excellent job cleaning all of the high traffic areas. they were extremely friendly and i now have my new go to carpet cleaner!
Description of Work: Cleaned all carpet in townhouse.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$239
Bill H.
04/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Prompt service, courteous
Description of Work: Cleaned carpet and sofa
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Tracy S.
04/2014
5.0
carpet cleaners
+ -1 more
Great service. Responsive, punctual, and most importantly they did a great job. They got stains up that zerorez didn't touch. Would absolutely use again
Description of Work: Cleaned carpets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$230
Daryl G.
03/2014
5.0
carpet cleaners
+ -1 more
Our downstairs carpet really needed cleaning, so we decided to do the whole house. No harsh chemicals were used and most of the stains were removed from the carpet. There was one gentleman performing the work and he made his way through the house pretty quickly. We were very pleased with his work and will definitely consider using them in the future.
Description of Work: Cleaned all carpets in the house, including the stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
David M.
03/2014
5.0
carpet cleaners
+ -1 more
They did a good job. They moved the furniture that we wanted moved. They were fantastic. The people were great. They were careful and laid down plastic. They treated it for dust mites. It was dry in about five hours. I would use them again.
Description of Work: Professional Carpet Systems cleaned my carpets. They vacuumed very well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Nancy C.
03/2014
5.0
carpet cleaners
+ -1 more
Scheduled for the three room special the day of the blizzard of 2014, they promptly rescheduled.
Description of Work: Did a superb job of cleaning up dog urine from my carpeting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Tammy W.
02/2014
5.0
carpet cleaners, hardwood floor
+ 0 more
Great job. Mike Stanley is fast, efficient and thorough. Our carpet looks great!
Description of Work: Cleaned our carpets for the 2nd time
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jane W.
02/2014
5.0
carpet cleaners
+ -1 more
Did not move any furniture - just did main traffic areas. My other provider moved furniture. Did not totally remove spots where dog lays and explained that they would not be able to. I understood explanation, but have not had that experience with other providers. However, procedure did not take nearly as long to dry as previous ones.
Description of Work: Cleaned carpets.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$199
Brian P.
02/2014
5.0
carpet cleaners
+ -1 more
The service worked out fine. They did a good job.
Description of Work: I used Professional Carpet Systems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Professional Carpet Systems
Thank you for taking the time to write this review.
John S.
01/2014
4.0
carpet cleaners
+ -1 more
Everything went well. They showed up on time and did the work as promised.
Description of Work: They provided carpet cleaning services.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Response from Professional Carpet Systems
Thank you for your review.
Jodi S.
01/2014
4.0
carpet cleaners
+ -1 more
We hired Professional Carpet Systems to steam clean our carpets and clean/polish our hardwoods prior to moving into our new home. Overall, I don't think it was worth the money (our carpet and hardwoods were less than 2 yr old and in good shape) but I wanted to know everything was clean before we started placing furniture and such. Scheduling was a breeze. Terry booked the appointment and came out to do an estimate. Terry (owner and did the hardwoods) and Mike (who did the carpet cleaning) were friendly and professional. At the appointment time, they were running late. Terry showed and let me know that their equipment had broken and they needed to complete their last job and do a quick repair but that they could still get the house done that day. Terry showed a little later and started on the hardwoods. Mike arrived late and very frustrated. He had trouble finding my home because we are in a newer neighborhood, it didn't show on his GPS unit - he had tried calling Terry and me but we weren't around our phones. The floors/carpets were done on the scheduled day and they looked good but not visibly better than they did before (as mentioned above, they were already in good shape). My personal experience with PCS was not great but it was over shadowed by the broken equipment and the GPS issue. I do believe that this was an exception and not a regular occurrence. Sometimes things happen - I get that.
Description of Work: Steam cleaned carpets and cleaned/polished hardwoods.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$400
Response from Professional Carpet Systems
We regret that we experienced problems with our equipment and very much appreciate your understanding of the situation.
Michael L.
01/2014
5.0
carpet cleaners
+ -1 more
I called several different carpet cleaning services for quotes, and this company was the first to offer to come out to survey the work needed and give me a quote. I liked that the office manager was proactive without being pushy. The owner of the company arrived on time, quoted the work to be done and then offered to do the cleaning right away, if it was convenient. It was convenient, so he cleaned the wall-to-wall carpeting. He did an excellent job. Even though it was a rainy, cold day, the carpets dried more quickly than I expected. And they are CLEAN. He also cleaned a sofa for me that had some ink spots on one of the cushions. He couldn't get it all the ink out, so he offered to take it back to the shop and work on it with a different solvent. He returned that cushion a few days ago and the spots are almost completely gone. He did a fantastic job.
Description of Work: Terry cleaned the wall-to-wall carpeting and a sofa.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Professional Carpet Systems
Thank you for your review. So nice to see a home so weel taken care of.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Hardwood Flooring Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Ceramic Tile
FAQ
Professional Carpet Systems is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Professional Carpet Systems accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Professional Carpet Systems offers free project estimates.
Yes, Professional Carpet Systems offers eco-friendly accreditations.
No, Professional Carpet Systems does not offer a senior discount.
Yes, Professional Carpet Systems offers emergency services.
Yes, Professional Carpet Systems offers warranties.
Professional Carpet Systems offers the following services: Carpet, Upholstery, Tile & Grout, Hardwood Floor Cleaning, Pet Odor Removal