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Preferred Fibre Care

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

Additional email - clientservices@preferredfibrecare.com.

Business highlights

37 years of trusted experience

Services we offer

Expert cleaning of carpet, upholstery, tile & grout, mattress, oriental and specialty rugs & vehicle upholstery.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.016 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-16 of 16 reviews

Matt A.
10/2020
5.0
carpet cleaners, upholstery cleaning, floor cleaning, oriental rug cleaning
  + 2 more
Jessy and Johnny are second to none. Glad I called them, and I'd recommend you do too. They were quick, answered all my questions before the service call, and were half the price of Stanley Steemer. And hey, they're a great local business and not a corporate giant. Can't recommend them enough.
Description of Work: Carpet cleaning, area rug cleaning, upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Jackie G.
04/2017
5.0
carpet cleaners
  + -1 more
They do a great job. I'd give them an A for everything. I've been using them for many years. They do a great job, they're careful with your furniture, they rake it after they do it - I'm not sure if that's typical or not. It looks really nice; it looks new, at least for a while, until it gets dirty again. They do an excellent job, and that is a family business also.
Description of Work: This was for carpet cleaning in the family room, the upstairs hallway, and three bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Jackie G.
04/2017
5.0
carpet cleaners
  + -1 more
I would give them an A for everything. I think they're reasonably priced, they are very professional, and they're very punctual.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Lynette C.
10/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Response from Preferred Fibre Care
Thanks for the review Mrs. [Member name removed]! We really appreciate your loyalty over the many, many years we've been working with you!

Lynette C.
01/2015
5.0
carpet cleaners
  + -1 more
They are responsive. I have used them for about 20 years.
Description of Work: They cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ronald B.
04/2013
5.0
carpet cleaners
  + -1 more
They do a great job, are always on time and seem professional. I have been really happy with their service.
Description of Work: I had used them several times over the years for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Preferred Fibre Care
Thank you so much for your loyalty over the years, [member name removed]! It's great customers like you that keep us in business.

Patricia B.
04/2013
5.0
oriental rug cleaning
  + -1 more
They came on time. They took the rug away and got it back earlier than expected. They did a good job.
Description of Work: They took and cleaned a rug for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

GINA B.
04/2013
5.0
carpet cleaners
  + -1 more
They did a great job. They showed up on time and we did not have any problems.
Description of Work: We used to clean an area rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lois & Stan B.
04/2013
5.0
carpet cleaners
  + -1 more
They were very good.
Description of Work: They cleaned the carpets for me.
Rating CategoryRating out of 5

BRIAN B.
04/2013
5.0
carpet cleaners
  + -1 more
We were very happy with them.
Description of Work: We used them to clean the carpets.
Rating CategoryRating out of 5
Yes, I recommend this pro

Keith H.
01/2013
5.0
carpet cleaners
  + -1 more
The overall performance of Preferred Fiber Care is exceptional. Considering it's primarily rental homes, its easy to imagine just how dirty some of our homes get. We also are often on considerable time constraints. PFC has never let us down and quite often the results can only be described as magic. On many occasions we have been amazed at the results. Needless to say we highly recommend their services.
Description of Work: My wife and I own Harrison Realty Group, a property management company. We recommend Preferred Fiber Care exclusively for all of our rental home carpet cleanings. We of course also use them personally. This review encompasses years of quality service by them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Connie O.
11/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
He arrived on time and was friendly and professional. Furniture was moved as I requested to complete the carpet cleaning. The price was reasonable. Overall, I am very pleased with the service. This is consistent with my experience over the past 10 years of using this service provider.
Description of Work: Carpet cleaning in den, office, and half bath. Furniture was moved as requested to complete the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$136

Jana S.
11/2011
5.0
carpet cleaners
  + -1 more
Make sure you point out the spots that need special attention as it helps him know what caused it.
Description of Work: Sorry, I don't remember how much I spent as it was several months ago. I had all the carpeting in my house steam cleaned and, as always, I was pleased with the results. I remember thinking that it was worth whatever I paid. He is always on time. His truck mounted steamer does a great job. It dries in just a few hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vicky R.
04/2011
5.0
carpet cleaners
  + -1 more
They were quick to respond and were willing to spot clean instead of insisting on cleaning the entire carpet. They were very professional and on time. The technicians were trustworthy and the carpet looks gorgeous.
Description of Work: I used Preferred Fibre Care for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Leo W.
10/2010
5.0
carpet cleaners
  + -1 more
I was well satisfied with them. They did an excellent job and I’m happy with what they did. They generated trust; I trust them just from talking to them. The owner takes care of things himself and he is on every job site which I appreciate. I just left a check on the counter and they did everything that I expected.
Description of Work: I used Preferred Fibre Care once to have my carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jana S.
01/2010
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
I have used many different carpet cleaners until I found them. They are the best. They are a private,family owned business that takes pride in their work.
Description of Work: They have a truck mounted steam cleaner that is awesome. I had a badly stained (from a dog) bonus room carpet that I thought was hopeless. He did a test spot on one area and it was amazing the difference one pass made. This rug no longer needs to be replaced. I also had my living room done and both rooms now look beautiful. They also leave a bottle of spot cleaner that is very effective.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    PO Box 41232, Raleigh, NC 27629

    www.preferredfibrecare.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Upholstery Cleaning,
    Floor Cleaning and Waxing

    FAQ

    Preferred Fibre Care is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 3:00 PM

    Preferred Fibre Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Preferred Fibre Care offers free project estimates.
    Yes, Preferred Fibre Care offers eco-friendly accreditations.
    No, Preferred Fibre Care does not offer a senior discount.
    No, Preferred Fibre Care does not offer emergency services.
    No, Preferred Fibre Care does not offer warranties.
    Preferred Fibre Care offers the following services: Expert cleaning of carpet, upholstery, tile & grout, mattress, oriental and specialty rugs & vehicle upholstery.

    Contact information

    PO Box 41232, Raleigh, NC 27629

    www.preferredfibrecare.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM