About us
Business highlights
22 years of trusted experience
Services we offer
Services we don't offer
Amenities
Warranties
YesAccepted payment methods
Reviews
3.86 Reviews
Showing 1-6 of 6 reviews
Gerald R.
04/2017
pool cleaners
 + -1 moreConsumers Beware!!! Our experience was awful. He sent unqualified technicians who caused more problems with the pool than solutions. The biggest one being that one of them bumped the heater on right before an ice storm in winter by mistake/inexperience and it sucked $2000 worth of propane out of our tank and we had no heat. Craig refused to accept any responsibility and said our neighbors must have sneaked in our back yard and used our pool! Our neighbors all have their own pools and who wants to swim in an ice storm in the dead of winter? We filed a BBB complaint against the company and someone at Pool Specialists forged a letter and sent it in stating that we were just disgruntled because he had fired us as customers because we didn't pay our bills. As a result, the complaint got dismissed. We owed him nothing and even had proof that he serviced our pool after the date of the letter but BBB had already dismissed the case so we were too late. Beware! This is not a company you want to do business with!
Description of Work: We hired Craig to maintain our backyard pool and hot tub.
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Response from POOL SPECIALISTS
Matthew H.
01/2016
pool cleaners
 + -1 moreunknown
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Yes, I recommend this pro
Ellen S.
11/2015
pool cleaners
 + -1 moreunknown
Description of Work: So far so good with servicing our pools!!! :-)
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Yes, I recommend this pro
$85
christine G.
02/2014
pool cleaners
 + -1 more.
Description of Work: .
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Yes, I recommend this pro
Seth C.
03/2013
pool cleaners
 + -1 moreThey were good. They were interactive. They called me back knew what they were talking about. They closed the pool while I was at work and I check it later. There were no problems, it went fine. I will use them again in the future.
Description of Work: I used POOL SPECIALISTS to close my swimming pool in early October.
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Yes, I recommend this pro
$170
CARMEN Z.
09/2006
pool cleaners
 + -1 moreIn the beginning, we had very high hopes for Pool Specialists. Owner, Craig Wooster, is obviously very knowledgeable about pool service and maintenance, but overall we were not impressed with the level of customer service we were given. Oftentimes his company did not follow through on complaints and concerns of pool and/or board members. Lifeguards were not adequately trained and managed. Computerized membership and pool entry system was promised, but not delivered (computer broke down early in the season and was never replaced). Craig can be overbearing and impersonable. He rubbed many members the wrong way. I think Craig is in over his head. Again, he knows pools, no doubt about it, but he doesn't know people and his business comes up lacking when it comes to delivering and maintaining good customer service.
Description of Work: Hired to 100% manage private, non-profit, members-only pool.
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$36,890
Contact information
6308 J Richard Dr, Raleigh, NC 27617
http://www.pool-specialists.com/Service hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
POOL SPECIALISTS is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
POOL SPECIALISTS accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, POOL SPECIALISTS does not offer free project estimates.
Yes, POOL SPECIALISTS offers eco-friendly accreditations.
No, POOL SPECIALISTS does not offer a senior discount.
No, POOL SPECIALISTS does not offer emergency services.
Yes, POOL SPECIALISTS offers warranties.
POOL SPECIALISTS offers the following services: RESIDENTIAL AND COMMERCIAL SERVICES. OFFER DAILY, WEEKLY AND MONTHLY POOL MAINTENANCE AND CLEANING, Repair and installation of pumps, filters, heaters, solar heating, lights, smart-phone systems for equipment automation, equipment automation, chemical automation, salt systems, ozone systems, UV systems, automatic pool covers, safety covers, baby fences, in-ground vinyl liners, chemical monitoring, de-winterization and winterization. Warranty service for Pentair and Zodiac/Jandy/Polaris.
Please ask.
Contact information
6308 J Richard Dr, Raleigh, NC 27617
http://www.pool-specialists.com/Service hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM