New York Renovations

This company has some of the rudest and most disrespectful people working there. Veronica and Jessica should not be in customer facing positions. The bathroom remodel was done well, but the tile installer needs a bit more attention to details. We still do not have glass and had to call the glass company last week directly for an update as they were not being provided by New York Renovations. NY Reno kept stating there’s a delay and timing is estimated. However, Glass Depot told us the deposit was never paid and that was 7 weeks after they came out for a template. Just called the glass company again for the first time since early last week after continued vague updates from NY Reno. One very helpful person told me that NY Reno just paid the deposit via ACH earlier this week and that they’d call back after asking around for a timing update. Never heard back, so I called again but was told that NY Reno had instructed Glass Depot to not speak with me. The woman at Glass Depot specifically said she was told by NY Reno to not discuss any financial information but could confirm that “the glass has been ordered”. However, when I called last week, that same person at Glass Depot said the deposit was not made and glass had not been ordered. Meanwhile, for weeks, NY Reno was providing random updates about our glass saying they haven’t heard from the glass company, or that it’s just one more panel to come in. Those seem to be false as well as the “receipt” they emailed which was a text only document on Microsoft Word (not images). I’m sure NY Reno will reply to this and say they have gone above and beyond to make us happy. Or, try to put the blame on us and call us rude for following up directly with their vendor, but we have plenty of emails and an outrageous to show this. Plus, a bizarre phone call from Veronica where she berated me by saying that I picked the wrong person to mess with, calling me insane, etc. Update: After I left a review on Google, Veronica from NY Reno emailed stating that they will no longer be in contact or respond to any form of communication until there is a glass install date. She also continued the false line of allegations regarding harassment. Their response to this review, negative criticism, and a customer pushing for concrete updates speaks volumes.

Remodeled our outdated bathroom to a modern one and am so pleased with the results. I HIGHLY recommend them as the whole experience was outstanding!!

They made it all right. They did a great job

They were wonderful, they are quick, prompt, and friendly

It went great. It was a nice family company. They showed up when they were supposed to. They did a beautiful tile work. They worked from August to February. I loved my bathroom. They even took me out to pick the tiles.

I was very pleased with the end product it was a beautiful bathroom.

Knowledgeable and creative interior designer. An extremely professional team led by John, the owner. Punctual, reliable, clean. Great quality workmanship. More affordable than comparable estimates.

A job well done, very professional, outstanding work! Smooth and efficient. Overall a great company to work with! Would highly recommend to anyone.

Excellent!!!

New York Renovations remodeled our large main bathroom and did a truly outstanding job! John, Veronica and team were wonderful to work with - extremely responsive, professional and went above and beyond with advice and touches to create our beautiful bathroom. We have had so many compliments already. We will most certainly be using them again for the next project and I would highly recommend them.

Excellence. Excellence sums up the professionalism, timeliness, competence, easy design and selection process that New York Renovations staff provides. Each person in the process is very knowledgeable and helpful. Veronica is the amazing and essential glue who brings your bathroom renovation project together so well. I was able to get questions answered quickly. They were so gracious in working with my proposed changes and challenges that arose on my end. It was nice to be able to go to Best Tile and make my tile selection from such a beautiful array of choices. I would highly recommend this Family Company to provide you with an enhanced and excellent renovation experience!

New York Renovations did a fantastic job of removing my mold embedded shower and replacing it with beautiful new tile, pan, fixtures and glass walls, door. Veronica kept me up to date with any delays, changes, etc. I've renovated before and I hate when you get near the completion of a project and the crew disappears to start their next job. She made sure the job stayed on schedule, and quality was top notch.