Michael & Son Services provides expert plumbing, electrical, heating & cooling service for residential customers. We offer 24/7 emergency service, financing options for any size job & pride ourselves on exemplary customer service. We are licensed, bonded & insured with over 35 years of experience behind us.
Business highlights
48 years of trusted experience
Emergency Services Offered
Services we offer
Drain & Pipe Cleaning, Rooter Service, Garbage Disposal Repair & Replacement, Toilet Repair & Replacement, Water Heater, Water & Sewer Lines, Electrical, HVAC, Heating & Furnaces, Central Air & Light Commercial Electrical Services, Septic Pumping
Everything was fine, excellent work A bit pricey but other than that and a minor glitch in scheduling I was happy. I would likely use them again but might look for someone a bit cheaper.
Description of Work: Replaced leaking drain and gasket in stand up shower.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$492.56
Nancy M.
11/2014
5.0
plumbing, drain cleaning
+ 0 more
John Mayo did an excellent job for me. He was very careful not to track mud into the house. He explained every option available to me with great patience. His people skills are as good as his plumbing abilities. Anyone would be lucky to have him service their home.
Description of Work: Cleared blockage from sewer line. Persuaded me to subscribe to home care service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$910
Response from Michael & Son
Thank you for taking the time to write such kind words about John. I will be sure to share this with him and commend him in front of the entire team. Please contact e should you have any questions or concerns. Regards, Lou Rizkallah General Manager 919.571.5000
Brandon P.
11/2014
5.0
electrician, lighting
+ 0 more
The two techs, Darryl and Issac were great. They were not your typical repairmen. They were clean, prompt, courteous, easy to talk to, friendly, and did great work. They called before they came, arrived within the allotted time frame, and gave me an estimate. They were very patient as I decided on the estimate even commenting that they "were at my home until I said they could go" and would do as much or as little as I wanted. They were not rushed at all. Often with other companies, you get the idea they're trying to hurry up and get out of your house as quick as possible. Not these guys! I have used Michael and Sons in the past, and they are wonderful. They are a bit pricey, but you get what you pay for. If you're trying to save money and hope to get good work on the cheap call someone else and take a chance. There's no worry with Michael & Sons. They are the best contractor I've ever dealt with. They are respectful of you and your property...so stop reading my review and hire them!
Description of Work: Install 4 recessed can lights and a switch.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$625
Response from Michael & Son
Thank you! Thank you! Thank you! What an awesome review! We want every customer to feel the way you feel about us and truly appreciate you posting this. Please contact me personally should you have any questions or concerns. Regards, Lou Rizkallah General Manager 919.571.5000
Phyllis L.
11/2014
5.0
plumbing
+ -1 more
Excellent service, both electrical and plumbing. The technicians, Jasper and Pete were professional,competent,efficient and personable. They answered all questions and concerns and made sure we were able to use savings on Angie's List. They also cleaned the work area before leaving . Thanks Angie's List for making us aware these services were available.
Description of Work: Installation garbage disposal
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$570
Response from Michael & Son
Thank you! I will be sure to commend Jasper & Pete in front of there peers. Please call me should you have any questions or concerns. Regards, Lou Rizkallah General Manager 919.571.5000
bill J.
11/2014
5.0
electrician, plumbing
+ 0 more
I bought the deal through Angie's List. I contacted Michael and Sons for an appointment. After some correspondence we settled on a date and time. James came to conduct the water quality inspection. He was very professional and used disposable footies over his shoes. He checked all the faucets, toilets, water outlets, inside and out as well as the sewer hook up. He went under the house to check drains and pipes. He did water quality tests on a basic set of substances from the tap. Overall it took him about 2.5 hours to finish. While he was here he also checked the water pressure on the outside faucets. He fixed (for free!) one of the outside water bibs that had come loose from the house. Overall a great buy and well worth it. I'd recommend them and call them again.
Description of Work: Michael and Sons whole house water quality inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Response from Michael & Son
Thank you! I will be sure to commend James in front of the team and share your words. Please contact me should you have any questions or concerns. Regards, Lou Rizkallah General Manager 919.571.5000
Carole W.
11/2014
5.0
electrician, lighting
+ 0 more
I had been told by an electrician that I couldn't have a light in this closet or an outlet in the foyer, but Michael & Son's John Webb had no trouble tying this into an outside electrical line in my crawl space. All work was done with more professionalism than I have ever experienced. The professionalism was evident from the first when the M&S representative laid down a company door mat with the M&S logo at my front door and put protective booties over his shoes. It was also evident in the fast, efficient way the work was performed, leaving nothing for me to clean up. Unlike other professionals I have had work for me, the M&S workman tested everything he had installed to be sure it was in perfect working order.
Description of Work: Installed a new outlet in cabinet under sink and a new outlet in the foyer as well as a light in a closet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$395
Response from Michael & Son
Thank you for taking the tie out of your day to write such kind words about John. He is an asset to our team and I will be sure to commend him in front of his peers at the next meeting. Please contact me personally should you have any questions or concerns. Regards, Lou Rizkallah General Manager 919.571.5000
Dragana M.
11/2014
1.0
electrician, lighting
+ 0 more
Michael & Son is an incredibly expensive company and I will never use them again. They don't respect my time, they showed up 4 hours late. They don't do hourly pricing, but they bill per project. That translates into $200/hr labor for simple electrical work, replacing old electric switches with new ones that I bought at a big box store. After all, customers have to pay for Mercedes trucks and TV and radio advertising. If you stop ripping off your customers, and stop worrying so much about advertising, you may even get some repeat customers.
Description of Work: Replace light switches.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$800
Response from Michael & Son
Thank you for your honest feedback. If you would like to send over your invoice, I would be more than happy to review it. Regards, Lou Rizkallah General Manager 919.571.5000
Thomas D.
11/2014
5.0
heating & air conditioning/hvac
+ -1 more
They showed up on time and did a very good job.
Description of Work: Repaired A/C.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Michael & Son
Thank you for the kind words. Please contact me personally should you have any questions or concerns. Regards, Lou Rizkallah General Manager 919.571.5000
jennifer W.
11/2014
1.0
plumbing
+ -1 more
We were quoted the $3600 for them to run 15 ft of new pipe from just under our crawl space to the septic also putting in a two way clean out. We had another plumber come out and he snaked our pipe and discovered there should be another lid for clean out for our septic tank other than the one with the pump. After poking around in the ground for a few minutes he found the lid and when we opened it the tank was completely full which was over the line that ran to it from the house not allowing anything to drain. He charged us $100 for coming out snaking the line and finding the problem. We had someone come out and pump the septic for $245 and everything is working great. So for $345 everything was done not $3600. Not only was their quote OUTRAGEOUS but if they had come out and dug where they wanted to it would have busted our septic tank. Our tank was not 15 ft it was about 4 ft from our foundation. So overall their tech that came out had no idea what he was doing and the estimate was crazy high even for the small amount of work the wanted to do. We had two other quotes to do what they wanted to do one was $700 the other was $850. I called the company to express my displeasure and they seemed to just blow it off. I would never recommend this company to anyone for anything. On November 7, 2014 Mr. Rizkallah (General Manager) called to inquire about the negative experience we had. He was very polite and apologetic and has since taken care of the situation. While we can't rate the quality of their work, I have to say that they do take these reviews very seriously and we were quite impressed that he took the time to call us personally. They do seem to value their customers and their opinions. I appreciate this kind of commitment from a business. Thank-you again Mr. Rizkallah for reaching out to us!
Description of Work: for the $30 dispatch fee he checked pipes in crawl space and told us his opinion was a belly sap in the main drain line to septic
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$3,600
Response from Michael & Son
Thank you for your honest feedback. I would like to apologize as you did not receive the Michael & Son experience and what sounds like it could have been a catastrophic misdiagnosis. I am starting a full investigation internally to see how this happened and to make sure something like this never happens again. I would like to circle back with you early next week to discuss my findings and your experience in more detail. Please do not hesitate to call me personally in the meantime. Regards, Lou Rizkallah General Manager 919.571.5000
Jonathan F.
11/2014
5.0
plumbing, water heater repair
+ 0 more
This service person came on a Sunday and worked tirelessly to install a new hot water heater for us. He made sure that we could apply our Angie's List coupon as well. Excellent service!
Description of Work: Replaced hot water heater that had failed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Stacie V.
10/2014
5.0
plumbing
+ -1 more
Was able to fix without damage to walls that had been anticipated.
Description of Work: fixed bathtub faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Lee S.
10/2014
5.0
plumbing
+ -1 more
They were very professional, courteous and fair. Pete the Plumber was extremely good. He knew his craft and performed the job efficiently. Highly recommend!
Description of Work: Tightened a loose fitting that stopped a shower arm from leaking
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Shane Z.
10/2014
5.0
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
Was able to replace current tank water heater with tank-less though my furnace is a hydro heating system. System now works even better and has cut my gas bill in 1/2.
Description of Work: Replaced and relocated water heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Nina M.
10/2014
3.0
electrician, plumbing
+ 0 more
Technician arrived on-time and we walked through items that I needed to have completed. Also, asked him about other potential items to be considered in the Deal of the day. We finally settled on him just installing the ceiling fan. He was very thorough and throughout the consultation continued to explain how they always focus on quality of work. He finally started the actual work after reviewing the payments and coupon from the 'deal of the day' approximately 30 minutes after arriving. I had set aside time (2 hours) for him to complete the work and also to be around to answer any questions. I also let him know that I needed for him to be completed by a certain time. He did complete the work, but I question the level of quality. The ceiling fan works great, but the clean-up was questionable. I found cut wires, screws and washers after he left that I had to clean up.
Description of Work: Install a ceiling fan
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$250
Response from Michael & Son
Thank you for your honest feedback. I am sorry we did not exceed your expectations. We pride ourselves on doing the best quality work and leaving the work area even cleaner than we found it. It does not sound like you received the Michael & Son level of service and I would like to make it right. Please call me at your earliest convenience to discuss. Regards, Lou Rizkallah General Manager 919.571.5000
Jeff F.
10/2014
4.0
plumbing
+ -1 more
Called about asking someone to check if a prior leak on the second floor was still leaking and requested that the person that came had a moisture tester. I would told they would but when they showed up they did not have it. Despite this I was happy with the other aspects of what the person did (visually inspected some areas and applied a seal to some areas. Rated a B because I requested someone with a moisture meter!
Description of Work: Did quick inspection of house plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Response from Michael & Son
Thank you for the kind words. I apologize for the miscommunication between my customer care team and the technician,I will be sure to review this so we can earn an "A" review the next time you need us. Do not hesitate to call me w/ any questions or concerns. Regards, Lou Rizkallah General Manager 919.571.5000
Jeffrey S.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
We have a service contract with them. They came out to service our units. We requested that they send CHARLIE FOSTER. He has been to my home twice. My wife and I so pleased with the quality of his work. This servicing was assisted with an associate, THOMAS COYLE. Both men were experienced and were meticulous in performing their duties. There was a problem and one of the units need a replacement part. The part would arrive the following day and they were here bright and early to complete the job. They wouldn't leave till the job was perfect. They were clean and neat and left the attic in better shape than they found it. I would highly recommend Michael and Son for your home heating and A/C problems. If you're lucky maybe you will get Charlie and Thomas. I have always requested Charlie and so far have been successful. They were just great.
Description of Work: We have a service contract with them. They came out to service our units. We requested that they send CHARLIE FOSTER. He has been to my home twice. My wife and I so pleased with the quality of his work. This servicing was assisted with an associate, THOMAS COYLE. Both men were experienced and were meticulous in performing their duties. There was a problem and one of the units need a replacement part. The part would arrive the following day and they were here bright and early to complete the job. They wouldn't leave till the job was perfect. They were clean and neat and left the attic in better shape than they found it. I would highly recommend Michael and Son for your home heating and A/C problems. If you're lucky maybe you will get Charlie and Thomas. I have always requested Charlie and so far have been successful. They were just great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$639
Steve F.
10/2014
4.0
heating & air conditioning/hvac
+ -1 more
They were about 30% more in price than what I was looking for. When they came out for the estimate they were punctual and professional.
Description of Work: Had a estimate.
Rating Category
Rating out of 5
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Response from Michael & Son
Thank you for your honest feedback. I would be more than happy to review your estimate and talk with you in more detail about it. Regards, Lou Rizkallah General Manager 919.571.5000
Charles F.
09/2014
5.0
electrician, ceiling fans
+ 0 more
To start out, we had some rescheduling that had to happen for some emergencies at other customers. Totally understandable, but the electrician, Darryl Robinson, went out of his way to communicate what was going on and to come up with a back up plan with his manager that worked for us. Sad to say, that kind of customer service is not common these days When he came for the job, he was on time and handled it faster than I expected with a great explanation of what was going on with the problem fans. In my work, I have dealt with many many electricians and I have to say that this was one of the most competent, knowledgeable, professional, and personable that I've ever run across. If the rest of Michael and Son's staff are as good as Darryl, then you can't go wrong with them.
Description of Work: Installed three new ceiling fans - fixed balance on the remaining ones in the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Michael & Son
Thank you for the great feedback on Darryl! He is a pleasure to be around and is a highly skilled electrician which makes him a great asset to our team. I will be sure to commend him in front of his peers at the next meeting. Regards, Lou Rizkallah General Manager 919.571.5000
Catherine H.
09/2014
5.0
plumbing
+ -1 more
Great service. Professional, knowledgable, thorough.
Description of Work: Replace garbage disposal
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Ken T.
09/2014
5.0
plumbing
+ -1 more
Very well. All problems were corrected.
Description of Work: Fixed my drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gordana S.
09/2014
5.0
plumbing
+ -1 more
We are very pleased with the job done in our bathroom by Michael and son. We had an old shower head replaced by a rain head showerhead, and a hand-held showerhead and a slide bar added. The job was somewhat tricky and complex because of the position of the shower and the fact that the dry wall had to be cut. The technician who performed the job, Adam, did an outstanding job. He went over all the details prior the actual job and answered all my questions and gave me good advice and recommendations. The job was an all day job, and when it was complete we were extremely satisfied with the results. Everything was done exactly how we wanted it. This is the 4th time we used Michael and son and we were pleased with all the previous jobs done by them. They are responsive and prompt answering calls and following up. They are not cheap, but the prices were comparable or more favorable compared to other quotes we got. Also, I like that they take the time to answer questions and explain things. In addition to their technicians being knowledgeable and experienced, I think that they truly treat the customer with respect by being punctual, responsive and trying to provide the best solutions. We will be using them again.
Description of Work: Replaced the old showerhead and installed a rain head showerhead. Installed a diverter and a hand held shower head in addition.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Gerald L.
09/2014
5.0
plumbing
+ -1 more
The Technician (Colin Woodall) called & came as stated and did an (excellent) job in assessing the problem recommending a solution and (replaced) the old (Toilet) with a (New) one. He did a very professional job was very thoughtful, courteous, & helpful and went out of his way to help me with some (other) minor issues . I would highly recommend this company to anyone needing their services. And My Thanks! to Angie's List for providing the availability of this service.
Description of Work: The technician (replaced) a (Cracked )toilet for me and did an excellent job. he was very professional, courteous, & helpful and removed all work debris and cleaned up afterwards . I was amazed that they came on a (Sunday) to provide the much needed service. Mr. Colin Woodall should be commended & recognized for his professionalism and customer service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$367
Response from Michael & Son
Thank you for taking the time out of your day to write such kind words about Colin. He is an asset to our team here and I will be sure to commend him in front of his peers. Regards, Lou Rizkallah General Manager 919.571.5000
Judy B.
09/2014
5.0
plumbing
+ -1 more
The cost was more then what we could afford. He was a pleasant polite and just a really nice young. He worked out the deal and told me upfront what it was going to cost and understood that we just didn't have the money to do it right now.
Description of Work: I purchased the Big Deal for $119 for $200 of Professional Plumbing Services
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Response from Michael & Son
Thank you for the opportunity to earn your business and I am glad we were able to make you a loyal customer. Regards, Lou Rizkallah General Manager 919.571.5000
steve S.
09/2014
5.0
electrician
+ -1 more
They were so busy from the Big Deal they had to work on Sunday!! They were professional and did a wonderful job.
Description of Work: I purchased a Big Deal for $129 for $200 worth of electrical work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Michael & Son
Thank you for the opportunity to earn your business and I am glad we were able to make you a loyal customer. Regards, Lou Rizkallah General Manager 919.571.5000
Suzanne G.
09/2014
5.0
electrician
+ -1 more
Todd was punctual and gave me a 15 minute heads up that he was on his way. He was professional in demeanor and courteous and very excellent at his work. Prices were very reasonable. I am putting Michael and Son on my list of very favorite providers.
Description of Work: Breaker panel had one breaker double tapped, he added new breaker and rewired. He tightened ground wire on HCF switch that wouldn't trip, installed hardwired smoke detector, and checked that ground fault wire was indeed grounded properly on hot water heater. These projects were all due to home inspection on home for sale.
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Service Categories
Plumbing,
Electrical,
Heating and Air Conditioning,
Water Heaters,
Lighting,
Drain Cleaning,
Ceiling Fans,
Generator,
Sewer Cleaning,
Wells and Pumps,
Natural Gas Lines,
Drain Pipe Installation
FAQ
Michael & Son is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Michael & Son accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Michael & Son offers free project estimates.
Yes, Michael & Son offers eco-friendly accreditations.
No, Michael & Son does not offer a senior discount.
Yes, Michael & Son offers emergency services.
Yes, Michael & Son offers warranties.
Michael & Son offers the following services: Drain & Pipe Cleaning, Rooter Service, Garbage Disposal Repair & Replacement, Toilet Repair & Replacement, Water Heater, Water & Sewer Lines, Electrical, HVAC, Heating & Furnaces, Central Air & Light Commercial Electrical Services, Septic Pumping