Michael and Som

Terribly. Beware. Our experience is similar to many of the one-year reviews you will find here and elsewhere. Michael and Son repeatedly failed to correctly diagnose and repair our hot water heater. They charged nearly $2,000 over a period of 8 months with multiple promised "fixes" that weren't. The last "fix" left us with no hot water at all. They then offered yet another $500 "fix," or if we so chose, we could have them replace the unit for another $5,000, which is a ridiculous overcharge for a tankless water heater. We went to another far more professional company who took care of the problem in less than 24 hours at a fraction of the cost. When I emailed M&S's customer service about our experience, they actually had the nerve (or stupidity) to suggest that they cost more because their service is superior. You know. The service that couldn't solve a problem for $2,000 over 8 months. I wonder what they think bad service might look like?