Masonry Concepts

This review is for not showing up. Employer was scheduled to complete the work. Kept rescheduling and delaying the project. Eventually never heard from again.

We talked on the phone. The company promised to call me over the weekend to make an appointment for the estimate. More than 2 weeks have passed and he never called back.

While interaction was great. They were responsive and did very good work.

Tom comunicated the work to be done and returned with sample bricks to ensure best match with existing steps. Work was thorough and well done. Tom answered all questions and provided insight into the project. Had a couple of delays around Christmas but this was not an inconvenience for us. All in all, very pleased with Tom and the project.

Tom was wonderful to work with and very affordable. He was respectful, took care not to damage our home, cleaned up well, and checked in quite frequently to ensure all the work was done to satisfaction. We were very happy with the results, and gave us other good advice about repairs as well.

He said he would get back with me within a week regarding how much the estimate would be. I emailed him to check on the estimate and he never got back to me.

I liked that the guy seemed to know more about what he was doing more than some of the others that I talked to. Interactions with him were fine. The work was well, pretty good. I would probably use them again in the future.

This review is in addition to a review I wrote on 7/22/14 saying Tom was not getting back with me. Tom had his reasons which he later explained and he agreed that this is something he will improve on. Bottom line is when Tom came to do the work he worked hard, did a great job. He was there each day and worked until the job was completed. Each day he cleaned up before leaving the job site. I would hire Tom again and would refer him. Thanks Tom for a great job.

There are tricks in every trade, and Tom Markulin appears to know them all. I had made some ham-fisted repair to some of the steps as an emergency safety measure so we could get in and out of the house. He fixed those in a professional manner and erased any sign of the bad work I had done. For the rest, as agreed, he repaired my other loose bricks and rejointed and repaired the mortar work on the rest of the stairs. He arrived on schedule, on time, and was prepared to do the work. He and a helper did a very professional job. They left my steps in excellent condition. He did clean work and cleaned up after completion. In addition, I want to mention that Tom Markulin is a very pleasant person and very easy to work with. I recommend him wholeheartedly.

Called Masonry Concepts on or about 4/15/14. Tom called me back. I explained I needed an estimate for a relatively small job. Culvert retaining walls along driveway. Since it was Easter week and he was busy we agreed Tom would call me back the following week. I waited until Thursday of the following week and received no call back so I called Tom. He was apologetic and stated he was finishing up a job and was it ok to call me the next week. I said ok. Another week went by with no call back.

I should have paid attention to the B rating, but wanted to give Tom the benefit of the doubt. I called and left a message - twice. On my third call, which would have been my final attempt to reach him, he answered and we made an appointment for him to come out and take a walkaround, seeing what we had in mind. He arrived late, after I called to see where he was, and we discussed the job and options he could offer. He was businesslike at the time, but never apologized for his lateness or not returning my previous calls. This meeting was on a Tuesday, and he said he'd call back with an estimate by the end of the week. It is now more than a month later, and he has never called back. Meanwhile, I found someone else to do the job, and I am extremely happy with them. I will never contact another B rated business again - they are not rated higher for a good reason. Don't waste your time with this guy.

Tom showed up on time both to quote the job and to do the work. It took them about a day to finish the work. During the brick repair they found separated foundation blocks behind the brick and repaired that as well. The finished worked turned out much better than I expected. Also when they cut the walkway the cut was very straight. It looks original and the crack is now gone. I would recommend Masonry Concepts and I would use them again.

It went well. Tom came to the house the day after the initial call and came to do the repair the next morning. It was a small job, non the less, I appreciated it being done so quickly. I felt the cost was reasonable.

Tom did a very good job and was very pleasant to work with. He replaced all nineteen of my foundation vents. Have discussed to have driveway work done. I would recommend Tom to my friends.

Overall a very unprofessional experience I would not recommend to anyone.

He responded quickly to our request for an estimate and was prompt for his appointment.

He was right on time with his estimate. He was on time, did a good job and cleaned up after himself. I will use him again in the future.

The repair went well. When some cracks appeared, he came out and fixed them.

Working with Tom was a very pleasant experience. His workmanship, punctuality and responsiveness were outstanding. I know we will need to have more work done in the future and he is definitely my masonry contractor of choice. I will be glad to be a reference for him and recommend him most highly.

I requested a quote and Tom came out right away, evaluated the work, and sent the quote for $850 a couple of days later. The other two companies that I contacted were too busy to come out and give an estimate for a smaller job (would have been several weeks delay with one of them). I wanted the job done soon because I am replacing a fence, and Tom's estimate was reasonable and he has good ratings, so I hired him. I arranged to have utilities marked (this took a few days), then they came out to do the work. The first day was excavating and preparation, the second day they repaired the drain, returned the removed dirt to the hole, and repaired a loose brick on the step in my garage. The people were professional, the work done as agreed, and the quality looks good. The original estimate was right on, and happily was a little bit lower than the person from the city who came out said it would likely have cost.

See above. Tom took his time and the job took a little bit longer than I expected, but I didn't mind at all, since I wasn't paying by the hour, and Tom kept me well informed of where he was in the process and what still needed to be done.

The project took several weeks longer than first estimated but the results spoke for themselves. The walls are twice as thick and are much stronger than original and tie into the foundation walls where as before they did not. Tom worked carefully to match the new brick with the old, salvaged as much old brick as possible, matched cracked patio floor tiles, rehung the wrought iron patio gate with a much better fit than original and provided a unique drain system for rain water run off. Big projects like this cannot be rushed so if you want it done right patience pays off. I even paid Tom a bonus as I was that pleased with the final results.

Tom was very slow to start, showed up late and left early. He continued to request use of my home bathroom until I finally had to tell him no way. He finally finished a four day job in three weeks.

He did an excellent job. There was some unavoidable weather delay, but we're very happy with the work. He is very friendly guy, nice to talk to, and very willing to accommodate our needs.

Tom was very punctual and came over after a bigger job to do an estimate on repairing some cosmetic cracks on the outside of our slab foundation. He was willing to do the work to satisfy the buyer of our home using the best practices. We ultimately decided not to do the work as our buyer decided to take responsibility for fixing the cracks. I would use Tom again for concrete/masonry needs.