MaidPro of Raleigh & Wake Forest

They immediately went to work. Each gal had a specific task. They did it as I asked them to . Very pleasant personalities. I will definitely have them again.

I have been very pleased w/ the quality of the work performed by the staff at MaidPro.

The services were exceptional, and we were delighted w/ the outcome.

I was very impressed with our cleaning service from Maid Pro. The house smelled and looked amazing!! The team were very nice and worked quickly to hit all necessary areas :) The vacuum they used was some kind of miracle - I haven't seen our carpet look that good in a while - it was like new!!!

Allora was AMAZING! My kitchen and bathrooms have never been so clean- I didn't want to cook dinner! She was very detailed oriented and didn't miss a spot. She did take quite a while to clean but I have lived here for three and a half years (with two 60+ pound shedding pups!) and have never had this done. I can't wait for her to come back next month!

They did an excellent job. The best part was they did exactly as I asked. The worst part was that they missed a few things that I asked them but it was a long day so I was okay with it. I would absolutely use them in the future.

Housekeeper Elena did an excellent job of cleaning my home.

Melissa did a fantastic job! She cleaned our entire house all by herself and did a super job. I would love to have her again and would recon her to my family and friends.

Maria & Sylvia are our regular girls, and they do excellent work. Also, the office is very attentive. They send a survey each week, and follow up on any comments you might leave. All in all, Maid-pros is fantastic, reasonable, and reliable.

100% recommend services of MaidPro of Raleigh! Every two weeks, I look forward to coming home to a completely cleaned and spotless apartment. They pay such great attention to every detail. My service provider (Ysenia) is the BEST!

I've been with this maidpro franchise a number of years through 2 different owners and several cleaning personnel-- initially it was somewhat a disappointment and hassle because of the individual cleaners and the price-- however, the Director was extremely accommodating & did all possible to correct the repeated issues with my cleanings-- Before too long the owner sold it to the current owner AND WHAT A HUGE DIFFERENCE! the Director and my favorite cleaning specialist stayed with the company and perfection began to consistently occur! I think the price is inline with most cleaning services that I researched; it is NOT an inexpensive venture, but one has to consider time and priorities, ie trustworthiness to be in your home, etc. Nothing beats a sparkling clean home from a reputable, credible, ethical, appreciative business! As with all businesses, the franchise is only as good as the owners & directors/managers who insure the staff continue to be professional and execute excellent work... THIS MAIDPRO IS ALL THAT AND MORE!

It was great. They are very thorough. They are always pleasant. It's a great service. Usually one cleaner comes out. They bring their own cleaning products.

The quality has always been very good. Sometimes there is a bit of confusion regarding 'our particular' request (some communication challenges) but for the most part, the cleaners often go beyond what is required. I feel overall, I'm obtaining very good and high quality service. I received an estimate for my particular 'custom' request and I feel that is a reasonable price. I haven't even considered another vendor for the two years I've used them. Very happy with MaidPro, and always find manager Katy most responsive and helpful and happy with the staff who clean my home.

They are consistently fantastic. They always go above and beyond to meet my cleaning needs/requests.

I have used other services in the past and have been most pleased with MaidPro of Wake Forest. Their customer service, timeliness, and actual quality of work performed surpasses all others. I have enjoyed my professional relationship with this group.

They were superb! They have been out every month for the last 5 years. The staff makes the difference! Every once in awhile we have had some not-so-stellar employees, but they are all competent. It's $175/visit. Their pricing is a little higher than others, but their service is not as quality as MaidPro.

They did a good job. They missed a few places on the floor though. I hired them to sort of compare them with my current provider. I plan to stay with my provider. It was $115 for 3 hours, but that was a $25 discounted rate because my neighbor had recommended them.

They are excellent! We have been using them for about a 1/2 year now.

A team of two arrived on time and worked solidly and efficiently for the duration of time at my home. Franchise owners followed up the next day to ensure my satisfaction.

The cleaning lady showed up 45 minutes late, delivered extremely poor service, took much longer than anticipated or necessary, then charged me more than the appointment actually cost. The maid actually caused a bigger mess and I had to go back behind her and clean everything myself. All kinds of nasty towel marks were left on the refrigerator doors, dirt was clumped and left in the shower, my floors were hardly swept, and the list goes on and on. Someone called after the appointment to get my credit card information- even though I had already supplied it when scheduling the appointment. The respresentative on the phone was also charging me for 3.5 hours when the service was only 2. I told the representative of my poor service and just said, and quot;okay.and quot; I had to ask to speak to a manager and tell them I would not be paying full price. After going in circles, a manager finally calls me back to offer 50% off, which I was still not happy about. A week later I notice that both of my credit cards on file had been charged incorrect amounts, although were refunded a day later. I emailed the manager stating I did not like that my cards were being charged for other services and that I would like all information removed from their files. I recieved an illiterate response back (text vocabulary and incoherent thought process). I forwarded the email to corporate MaidPro and was apologized to and sent a Visa giftcard. I thought all was well. I was wrong. My card has been charged $105 on three different occasions over the past two months. I definitely do not feel comfortable that this company has my credit card information and is randomly charging me. I can't think of one positive thing to say about this company.

Overall, I was happy with the cleaning, but absolutely turned off by the communications from the office. It was very easy to set up the appointment, but there was no cleaning checklist left behind in the house as promised, so it was hard to evaluate what all they had done. I received prompt auto-generated emails following the service asking for a review, but then the manager, Reshmina, emailed me a one-line email that simply asked if I was 'keeping them'. Nothing else asking how the service went, reiterating they hope to keep me as a customer, etc. To me, this was a clear sign that they were not as interested in providing quality customer service as they were in making money. That's not a quality I wanted in a cleaning service and have decided not to keep them.

We have used MaidPro for over a year and have finally given up on using them after giving them so many chances to try to make things right. The heart of the problem is they are inconsistent. Here are the problems we have experienced. 1. Almost every time we would get different people. We would have to explain each time what we expected as they did not know our home or what some of the problem areas had been. The cleaning was inconsistent every week. Once in awhile we would get a team of cleaners who were fantastic. We would contact the company and request that they please send them next time, but this would never happen. More often than not we got cleaners who did not seemed very experienced and did a very poor job. We contacted the company every time and they would offer to send people back out, but we would just say please note the problem and make sure the next time the problem is addressed. It rarely ever was as the next week we had different people who knew nothing. It gave the impression that the company could not keep good reliable cleaners and were sending out new people every time. 2. They generally only send out a single person to clean. We work from home and having someone in our home all day is problematic. We asked for a minimum of two people (we could never get more that that) so that they could get done in a morning. This always seemed to create problems for them as they would often have to get two different people who dont work together normally to come. This would lead to one of them arriving late. They would miss cleaning areas as they would not communicate well as ot who covered what. They often had different quality of cleaning between the two people. 3. The inconsistency and inexperienced showed when we had one cleaner clean our stainless stove top with a scouring product that left deep scratches and swirls throughout the top. To MaidPros credit, they did try to correct the problem. It took about 2 weeks before they sent someone out to remove the scratches, but the person was unable to remove all of the scratches. MaidPro ended up reimbursing us for the cost of a replacement top. I know this cost MaidPro a lot to make it right, but this should have never have happened by any experienced cleaning company. Even after this fiasco we still kept them as they assured us they would send out a consistent experience team. The next cleaning they sent out such a team...once...never to be seen again. It quickly went back to business as usual with new teams every time who did poor work. 4. Our last cleaning was the final straw. One cleaner showed up at 9am the second about an hour later. The two did not seem to know each other or at least did not seem to normally work together. The first cleaner said she could only stay until 11am and then would have to leave. The second left soon after the first one, with both having rushed and done the fastest and worse cleaning of our home we had ever had done by MaidPro. As always, we had to explain what needed to be done and what problems we had in the past. As we went through the house we began to see a long list of things missed: missed a bathroom entirely, did not clean the stove hood, did not clean the kitchen island, very poor job cleaning the showers, did not clean the floors, etc. This team did not even leave a checklist and eval card that typically MaidPro had every team provide when they left. Camel's back = broken!

I do what they call a 3-hour emergency clean and I pay between $85-95. They basically give me 3 hours of cleaning and I can prioritize what I want. They clean as much as they can in 3 hours. I have a townhome that I pretty much clean myself so they get to everything on the list in 3 hours. They work for consistency in their housekeeper assignments. The same woman has been in my home pretty much consistently in the last 3 years so they try to keep the relationship as consistent as possible. If I've had someone that I didn't appreciate, they have changed the assignment immediately. The cleaners seem to dote on my dog, which makes for a pleasant experience. They have worked with me when I have wanted to give housecleaning as a gift for a friend. They went way out of their range to provide cleaning for a friend that was getting married and didn't have time to do the cleaning before her house guests arrived. Another time I had a friend who was having some health problems and they were very helpful and worked with me. They tailor their cleaning to what I need so I think the price is good.

At the beginning MaidPro was very responsive and quick to schedule an appointment. The first time they came out they were close to on time. I showed them the house and went over what to have done and the ladies were very friendly and agreed. I had to provide the stainless steel cleaner because for liability reasons they do not provide any. This was a bit of a surprise. I noticed the cleaning agents they used were not name brand and seemed to be and quot;all-purposeand quot;. The first cleaning went very well and was thorough. For the second cleaning I asked that they show up early while I was still home and they said they couldn't. Not sure why. I asked that the same people clean the house and I suspect this did not happen. The level of attention was lower on the 2nd cleaning and unacceptacle on the 3rd. We noticed mildew buildup in the shower which we never had before. We complained they had not scrubbed the shower and they said they would pay particular attention the next time. They did and it looked good, but they missed a number of areas: window sills, mopping floor well, wiping glass, etc. It was evident a very quick cleaning had been done. After our complaint they apologized profusely and said they would send their best person on Monday to clean those areas. Monday came and went and they never showed up. This was the last straw and we canceled service. I have heard this is typical of companies...start off well and go down hill. It's too bad.

I had a coupon for $59 for three hours. She ended up being here for five hours. She said that if it was over three hours, it would be $22 an hour. I started grabbing my checkbook, and she said not to worry about it. Then, she left. The poor girl worked very hard. She didn't mop the floor, and she missed some things. She did some things that were important, like dusting the baseboard, but I thought mopping would be important. I asked her what kind of cleaner she had, and it wasn't something that I wanted on my floor. I went to the store and brought back some cleaner, but she didn't clean the floors. I called to make the appointment. The woman on the phone was very rude because my coupon was expiring. She told me that they had already been to my house when they hadn't been here. She didn't even apologize when she realized she was wrong.