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Iwatch Security

Home Security Systems

About us

Iwatch Security is a locally owned security company based out of Raleigh North Carolina, and serving the triangle and surrounding areas. We have a management team with over 25 years experience that has a track record of thousands of satisfied clients. Our mission statement is to be the most customer focused security company in North Carolina. We offer many manufactures for security equipment, and have the technology that you are looking for. We offer monitoring from a central station that has a 5 Diamond Certified status from the C.S.A.A. (Central Station Alarm Association). We live in the community and in turn we spend our money with local companies to make sure that we support our local economy. In addition to that we are excited to support many charitable organizations, and things that impact our communities in a positive way. Service area covered: Triangle Area and Most of North Carolina

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Home security, monitoring & business security installation.

Services we don't offer

Security guard work, access control & commercial fire systems.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.018 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-18 of 18 reviews

Lisa S.
06/2017
5.0
home security systems
  + -1 more
Excellent, very professional, prompt, and courteous! And, a local company.
Description of Work: security system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Iwatch Security
Thank you for taking the time to post a great review, and for the opportunity to serve your security needs!

Rev B.
09/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: I received three estimates for home security. Peter of Iwatch had the best deal and was without a doubt the friendliest and most accommodating of the lot. Not only did he give us the estimate, but he also did the installation. He was thorough, neat, and just a delight to work with. He also gave us his cell number should be have any questions or concerns. Top notch!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Iwatch Security
Thank you for the great grade and for the opportunity to serve your security needs!

Lindsay J.
08/2016
5.0
home security systems
  + -1 more
After shopping around, I chose IWatch Security. They are a local, veteran-owned company. I was pleasantly surprised by their dedication to customer service. It was quite evident that they truly cared about keeping my family secure. Brian came to my home and was very thorough when explaining all of the available options. I was able to use the equipment that was already installed in the house and add upgraded options. When Peter came to install the system, he was very courteous and respectful. Both gentlemen were punctual, which I really appreciate. I would definitely recommend this company to my family and friends.
Description of Work: Installed security system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Iwatch Security
Thanks for the great review [Member Name Removed] it was great working with you to protect your home and family!

Randy W.
06/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: Secured my buisness and apt, we sleep very well now

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Iwatch Security
Thanks for the great review and for the opportunity to serve your family!

Eliza G.
03/2016
5.0
home security systems
  + -1 more
After researching and speaking with several companies including the largest in the area, I am just delighted we chose IWatch for our Raleigh home. Our experience with iWatch was just excellent from the initial sales consultation to the last detail on the installation and training -- their response to our needs, courteous customer service, level of professionalism, and overall attention to quality was beyond reproach. Unlike the large companies who tried to sell the most expensive system with the longest contract commitment, IWatch asked the right questions, and sold and delivered just what was required to meet our safety and security needs. I truly believe they are focused on building a great company over time, and not overnight, charging extremely fair prices with a focus on delivering value and making each customer along the way extremely happy and successful with their system.
Description of Work: IWatch installed a brand new security and home automation system in our Raleigh home. The system included protection for burglary and fire, and the ability to automate lights, door locks, thermostats, garage doors, and other items in the home. A combination of web, mobile, and mini remotes are also be included that make system operation extremely simple and powerful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Iwatch Security
Thanks for the great review and the opportunity to serve your security needs!

Thomas B.
01/2016
5.0
home security systems
  + -1 more
I researched several security systems before deciding to go with iWatch. I looked at the big companies, the small companies and the DYI. I had several come to the house to give me their recommendations and quotes. After meeting with Brian at iWatch, I had no doubt with you I would hire. Brian was professional from the start. He listened to what I wanted, made recommendations, offered options (both on setup and payment) and NEVER once pushed a hard sell, like several of the other companies. His price was not the cheapest, but definitely one of the lowest. I loved the fact that he took the time to understand what I wanted and then explain to me what he could and could not do. I also love the fact that they are small, LOCAL owned company (though their monitoring is from a very well established company). He was able to schedule the install very quickly, around our schedule. The installer (Peter) was just as professional and courteous. He had to come out a couple of times because of everything we were doing and our schedule. He always let me know what he was doing, when he was doing it. He even added additional items that I requested during the install. This whole experience was TOP NOTCH. I would not hesitate to recommend Brian and his company to anyone that is looking for a new or upgraded security system. A+ .
Description of Work: Upgraded existing 15 year old security system to allow mobile access, programmable control, security cameras.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Response from Iwatch Security
Thanks for the great review and for the opportunity to serve your security needs!

Jeff S.
07/2015
5.0
home security systems
  + -1 more
Simply put, Brian and his team: Provided exemplary pre-sale customer service, taking the time to answer all of my questions and design a system specific to my needs; Spent an extraordinary amount of time installing the system, from making certain the actual equipment was cleanly and precisely installed to confirming the system's operational accuracy and my understanding of its functionality; Achieved all of this at an installation and monthly service cost substantially more attractive than any other quote I received; and Left me confident -- in the event a question or issue might arise -- that I'd get a call or text back from Brian or his team almost immediately.
Description of Work: Brian and his team specified, installed, and activated a comprehensive security system for my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Iwatch Security
Thanks for the great review [Removed members name], it was great working with you to protect your home and family!

Landon B.
07/2015
5.0
home security systems
  + -1 more
Brian came out to our house to give a quote and explained our options. He was thorough and professional, and was able to schedule the installation promptly. He has been very responsive via email and phone so far. We have had the system for about 2 weeks now and we are very happy. One of the main reasons we chose iWatch is our hope for a higher level of customer service than we believe a larger, national company could have provided.
Description of Work: Home security system installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Iwatch Security
Thank you for the great review, and for the opportunity to serve your security needs. It was a pleasure working with you to help you protect your home.

julianna D.
06/2015
5.0
home security systems
  + -1 more
My subdivision has been targeted by the bad guys and we have had some break ins. Brian the owner of Iwatch went over my whole system to make it more secure and saved me money by doing so. He has all the latest technology and when I need something guess who answers my call for service the owner. Nobody will take care of you like the owner of the company.
Description of Work: Excellent service on my home alarm system and saved me money on the monitoring costs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Iwatch Security
Thanks for the great review and for choosing Iwatch Security. Thanks for all the referrals to your neighbors that have worked with us as well!

holly W.
06/2015
5.0
home security systems
  + -1 more
Iwatch Security did a fabulous job quoting out my business and installing a security system for us. They gave us a few options in payments and worked with our budget to make this investment a no-brainer. The install team was on time, courteous, and was efficient. We are very happy with our service from Iwatch and would recommend them to anyone.
Description of Work: Installed a security system at our business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Iwatch Security
Thanks for trusting us with your home and business, it was great working with you and look forward to serving your security needs.

Lisa S.
05/2015
5.0
home security systems
  + -1 more
I don't lock my bedroom door anymore! As a single female, there were times that I have not felt safe in my own home. I finally decided to look into having a home security system installed. After comparing several companies, I decided to go with Iwatch Security. From my first contact to now, I have been extremely pleased with every interaction! They are friendly, experienced, fast, professional, and very responsive. I have recommended Iwatch to all of my friends and family...you should look into it too! Get that peace of mind and call Iwatch!
Description of Work: Home security installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Iwatch Security
Thank you for the opportunity to serve your security needs, and for taking the time to post a positive review!

Dorothy D.
05/2015
5.0
home security systems
  + -1 more
This security company was more concerned about the safety of my house and installing the right system than upselling me products. In fact, they figured a way to offer me a solution to one of my concerns that saved me money since I wouldn't need two of a certain type of sensor with their solution brought to my attention. They also have a reporting system that has a backup feature so that if the system is abused by a thief, the monitoring service is notified so they will send someone out to the house. I didn't even know there were systems that do not and cannot do this when tampered with. So, with that said, you top it off with great customer service on the installation process and it is a home run with this company. They have also worked with several friends and clients of mine and all give rave reviews!!
Description of Work: The evaluated my current security system for any technology updates that would help. They also checked the efficiency of the coverage the system gave in how it was set up to cover doors, windows, etc. We have 4 exterior doors on the first level and many windows, so it is more than a standard system needed. They explained the differences in security systems and monitoring and then helped me develop and select the best system and layout for my home that would work for my budget.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Iwatch Security
Thanks for the great review, it is a pleasure to serve your security needs!

Shannon M.
05/2015
5.0
home security systems
  + -1 more
Everything went smooth, and prompt. Brian was a referral from someone who was referred as well. I feel like this was one of the best referrals I have ever followed through with.
Description of Work: Gave a professional assessment of my security needs and allowed our family to feel safe and secure while we are home and away. Brian also installed monitored smoke detectors that can alert the fire department if we are home or we are not able to in the event of a fire. We also feel better knowing in the event of a fire while we are gone, our dog would be protected. Great service from a local company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Response from Iwatch Security
Thank you for the great review, it was a pleasure serving your family!

Patricia K.
05/2015
5.0
home security systems
  + -1 more
I watch security installed the alarm system on both my house and my business as well as the cameras at my business. They have excellent customer service and the owner is very helpful and professional. I would highly recommend using them with all your security needs and have piece of mind of the great job they do.
Description of Work: Install security and camera system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from Iwatch Security
Thank you for the great review, it is a pleasure serving your security needs!

shawna G.
05/2015
5.0
home security systems
  + -1 more
Perfect!
Description of Work: The owner and staff are awesome! Honest and helpful. Changed alarms from one location to another in a timely manner. Rates and explanations are the best in the Industry! You will get a great product and service without the highest price tag!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Iwatch Security
Thank you very much for the review and the opportunity to serve your security needs!

Jennifer S.
04/2015
5.0
home security systems
  + -1 more
I used Iwatch Secutity for my home and have been referring them for years. Owing my own Real Estate company, it's important to have trusted vendors to refer to my clients. I love that Iwatch Security is veteran and locally owned and ALL of my clients have been very happy! They do a great job of explaning how the big name companies have "fine print" in the contracts that you should be aware of. Love the technology and the personal service :-)
Description of Work: Installed cellular touch screen security system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Iwatch Security
Thank you for the great review and all the referrals!

Nacole O.
03/2015
5.0
home security systems
  + -1 more
I got my painless free estimate. They helped me ask the right questions to be a educated consumer. IWatch Security certainly gave me the best value after shopping around. The installer was very thorough and did a very clean installation. I was very comfortable through the whole process.I love that my rate is locked and won't go up like the other companies. After being a customer for almost 3 years I will continue working with IWatch Security.
Description of Work: - upgrade existing equipment in my house - connected my security system without having a home phone - provided great service - provided best price - helped get me discount on my home owners insurance - helped explain my system, however it's easy to use

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Iwatch Security
Thank you very much for the review, it is a privelage to provide security for your family!

Christine N.
05/2014
5.0
home security systems
  + -1 more
There are a lot of security companies out there but I'm so glad I chose IWatch! Everything from the first communication to the final clean-up activities was perfectly done (and I'm a perfectionist, so that's saying a lot). All of the points of installation were discussed in advance to confirm placement. They didn't try to sell me options I wasn't interested in (no scare tactics or high pressure sales). They did provide a lot of information about features I wasn't aware of which was very helpful in the decision making process. Also noted a few security considerations like outdoor lighting that would be a good idea to supplement the security system, showing they actually care about your safety and not just your wallet size. One of the nice things about this system itself is that I can add options down the road, if I want to. Other cool features like having various codes for different people, like pet sitters and children with messages sent to your phone when they access the system and when they leave. You can add video too as well as control of lights and thermostat from your phone. Great customer service before, during and after the sale! Communication is very easy and all questions were answered very quickly. They know their stuff. So, in summary, the price was a great value with the same quality monitoring (your security is monitored by a large, experienced, 24-hour call center); they offer month to month payments (so you can cancel anytime with no huge fees or other hoops to jump through); you can keep the equipment (helps if you sell your property later); your rate is locked, so no unexpected hikes in your bill and they do what they say they're going to do with no surprises or increases in the fees. If you're considering a security system, ask a lot of details about the contract and what happens if you decide to cancel the monitoring. Then call IWatch Have a great day!
Description of Work: IWatch Security installed a wireless home security system including 4 doors, a motion detector and a smoke detector linked to local emergency services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Iwatch Security
Thank you for the detailed review, It is our pleasure to serve your security needs!

    Contact information

    304 W MILLBROOK RD, Raleigh, NC 27609

    http://www.iwatchsecurity.com

    Service hours

    Monday:
    8:00 AM - 9:00 PM
    Tuesday:
    8:00 AM - 9:00 PM
    Wednesday:
    8:00 AM - 9:00 PM
    Thursday:
    8:00 AM - 9:00 PM
    Friday:
    8:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems

    FAQ

    Iwatch Security is currently rated 5 overall out of 5.

    Monday: 8:00 AM - 9:00 PM

    Tuesday: 8:00 AM - 9:00 PM

    Wednesday: 8:00 AM - 9:00 PM

    Thursday: 8:00 AM - 9:00 PM

    Friday: 8:00 AM - 9:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Iwatch Security accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Iwatch Security offers free project estimates.
    No, Iwatch Security does not offer eco-friendly accreditations.
    No, Iwatch Security does not offer a senior discount.
    Yes, Iwatch Security offers emergency services.
    Yes, Iwatch Security offers warranties.
    Iwatch Security offers the following services: Home security, monitoring & business security installation.
    Security guard work, access control & commercial fire systems.

    Contact information

    304 W MILLBROOK RD, Raleigh, NC 27609

    http://www.iwatchsecurity.com

    Service hours

    Monday:
    8:00 AM - 9:00 PM
    Tuesday:
    8:00 AM - 9:00 PM
    Wednesday:
    8:00 AM - 9:00 PM
    Thursday:
    8:00 AM - 9:00 PM
    Friday:
    8:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 5:00 PM