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It Sparkles It Shines It's Clean

House Cleaning, Home and Garage Organization

About us

Our fast and thorough residential and commercial services will make your home or office Sparkle and Shine! Whether you are preparing to host a party, conduct a business meeting or simply want your home or office immaculate, we are ready to handle any and all of your cleaning needs. Our flexible cleaning services are completed professionally with a focus on the details. You will always superior results and be treated as a valued customer .

Business highlights

24 years of trusted experience

Services we offer

Residential Cleaning & Commercial Cleaning.

Services we don't offer

Exterior cleaning & ladder work.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

15%



Accepted payment methods

Check

Photos of past projects

Reviews

4.8104 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
10%
3
1%
2
5%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 104 reviews

judy W.
01/2016
4.0
house cleaning
  + -1 more
Good - everything was nice and clean when I got home.
Description of Work: Cleaned floors, dusted, cleaned bathrooms.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Barry W.
07/2015
5.0
house cleaning
  + -1 more
Renee and her crew are second to none. They are very thorough, punctual, and professional. SSC has worked extremely hard to make sure that we are satisfied, and they go above and beyond in so many ways! We highly recommended SSC for all your cleaning needs!
Description of Work: Whole house cleaning, top to bottom, very thorough

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Pam P.
04/2015
5.0
house cleaning
  + -1 more
Per their instructions, I had written a list of what I wanted done before they arrived. They arrived on time. We quickly went over the list and they got to work. The deal I purchased was for 3 hours of cleaning or 2 people for 1 1/2 hours. I ended up with 3 people for 1 1/2 hours (I think they may have even gone a few minutes over the time). I was very pleased with the job they did and have no complaints. I would definitely contact them for future service.
Description of Work: They cleaned the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112.5

Sam R.
03/2015
5.0
house cleaning
  + -1 more
We have a mother-in-law suite that hasn't been used for a while. The tub and toilet had dirt from many years ago and we didn't think we had the time nor the ability to clean it. The floor had stains from a previous sink leak. She had to do some research to find the best way to clean such old, stuck-on dirt, but she figured it out and bought some special cleaning solution just for this job. Well, we were amazed at the results. And, like the name of her business, the bathroom realy sparkled! What a difference from the bathroom we remembered!
Description of Work: Cleaned a very dirty bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Kristin C.
03/2015
1.0
house cleaning
  + -1 more
In my search of house cleaners, I decided after reading the Angie List reviews to get an estimate and most likely hire them to perform a bi-weekly cleaning. I sent an email through their website last Friday, but never received a response, so I called. I got Renee's voicemail where she sounded very pleasant and assures that your phone call would be returned within 24 hours or the next business day. It's been five business days.
Description of Work: I was hoping to hire this company do to a weekly clean but they did not respond to my email or voicemail.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from It Sparkles It Shines It's Clean
This person originally sent us her request for a bi-weekly cleaning service on a Friday night after business hours. Even though it was after business hours, we did respond promptly within 1 hour asking for more information to make sure this person was in our cleaning service area. We heard nothing over the weekend or even on Monday. So on Tuesday afternoon, we responded to her request once again asking for more information to make sure she was in our cleaning service area as we were still interested in giving her an estimate. Again, we heard nothing from her. So on Friday night after business hours, we again reached out to her this time via telephone but we had to leave a voicemail message asking her to please call us back. Again, we heard nothing and then her review showed up here. So we did attempt to contact her 3 times (the 1st time within 24 hours, the 2nd time within 2 business days, and the 3rd time within 5 business days. Sorry that we weren't able to connect with this person. But we do make sure that we reach out to everyone promptly.

Joel K.
02/2015
5.0
house cleaning
  + -1 more
Outstanding work. The team cleaned items and paid close attention to items I felt were important that were passed over by my previous service provider. They were not only efficient and thorough, but were competitively priced and incredibly professional. I will use them again for sure and recommend them to anyone seeking housekeeping services.
Description of Work: Renee and her team member performed a full cleaning of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

lesley J.
01/2015
5.0
house cleaning
  + -1 more
The most difficult part was trying to schedule a convenient time for both of us. There was no extra charge. They did the service six months after the deal was purchased. It took a while for our schedule to match which was the biggest problem. They did a very good job. I had a quote done for future services and it was more than I was willing to pay so I went in a different direction. I think they could improve on their pricing and they could make their scheduling better. The only time that she had available was during business hours and I was not willing to let a stranger into my house without me being present. I had to arrange time after work in order for her to come in. It worked out fine.
Description of Work: I made a Big Deal purchase with It Sparkles, It Shines, It's Clean for 4 hours of professional cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0
punctuality
5.0

$99

Freda B.
10/2014
5.0
house cleaning
  + -1 more
I've used this provider for 12 years. Never a problem. Great service.
Description of Work: Home cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

DeAnne T.
10/2014
5.0
house cleaning
  + -1 more
They do a wonderful job! House is clean and sparkling when they are done. I am always pleased with their work, which is why we have used them for over a decade.
Description of Work: I have used it Sparkles, It Shines, It’s Clean for 10 years. They clean the whole house- change the bed linens, do the bathrooms, kitchen, floors, dust, vacuum, trash, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Bill P.
10/2014
5.0
house cleaning
  + -1 more
It went and has gone well since we began using them in 2012. I have found them to be very courteous, professional and I have the utmost confidence in them doing a very good job for us.
Description of Work: It is ongoing service which is completed on an every other week basis. Services include the cleaning of our home. This includes care for wood floors, vacuuming carpets, dusting, cleaning marble counter tops, etc. In addition they are very good about communicating holiday schedules or any variance in scheduled work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Jim B.
10/2014
5.0
house cleaning
  + -1 more
We have used their service for several years. They are very accommodating and always show up on time. They do not have a lot of staff turnover; I usually have the same crew coming to my house each week to clean.
Description of Work: They come on a weekly basis to clean.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Karen D.
10/2014
5.0
house cleaning
  + -1 more
They are very reliable. They do a very good job. If I see something that was missed, I let them know and they take care of it the next time. The owner comes and spot checks after the employees finish their work. I will continue to use them as long as they're available.
Description of Work: They do general cleaning around my house every two weeks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Bruce A.
09/2014
5.0
house cleaning
  + -1 more
Service done to my satisfaction. They also cleaned my daughters house to get it ready for a showing, and it sold in 2 days!
Description of Work: Cleaned 2 floors. Mop, dust, vacuum

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Thomas B.
07/2014
5.0
house cleaning
  + -1 more
Renee and her crew (Otis & Liz) arrived punctually and then methodically proceeded to work on cleaning every possible item, surface, and area in my house. Almost everything had acquired a thin film of fine dust as the result of some recent work that had been done on my bathroom, and they addressed this particular challenge in a highly efficient and effective way. They worked precisely and in harmony with one another to clean everything that could be cleaned. Places that I'd never even thought to look were carefully washed, dusted, or polished over the course of four full hours. Additionally, Renee made a preliminary visit to my house to assess the dust situation and to give me a realistic estimate of the time, labor, and cost that would be involved. I found this aspect of the service to be very professional and helpful. For the amount of work that they did, and considering that this was an initial visit, I consider the cost to be fair and reasonable. I will not hesitate to call on Renee and her crew in future for all of my housecleaning needs. I recommend this company highly to anyone who seeks a professional, meticulous, and reasonably priced housecleaning service.
Description of Work: It Sparkles It Shines It's Clean did a thorough cleaning of my house, removing layers (and years) of dirt and dust that had accumulated in every space imaginable. The crew worked tirelessly for several hours to ensure that every room in my house lived up to its company's name.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Patricia W.
10/2013
5.0
house cleaning
  + -1 more
We love SSC, it the best service I have EVER had, the owner and staff are wonderful..we LOVE them.
Description of Work: Bi-Weekly housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jared R.
10/2013
3.0
house cleaning
  + -1 more
waste of time contacting them. good to hear they're doing well, but if a vendor is not accepting any new customers then pls indicate that on your Angies List advertisement so prospective clients don't waste the time and effort to get in touch.
Description of Work: contacted vendor to find that they will not accept new customers but their admin assistant informed me they could "put me on a waiting list"...

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$150

Response from It Sparkles It Shines It's Clean
We're sorry that you're unhappy about being put on a waiting list. However, our Angie's List profile does state that we are putting potential clients on a waiting list as seen below. Thanks for visiting our profile on Angie’s List. In order to provide the best service possible, we limit the number of clients we take on at one time. We are currently taking calls and emails from customers to be put on a waitlist for our service. Due to the nature of our industry, we sometimes have openings very quickly while other times it can be several weeks. We welcome your calls and messages however and hope that you will understand that we always put our customers first. Being an owner operated company and not a large national chain, we want to make sure that your project gets priority service each and every time**

Ben H.
09/2013
5.0
house cleaning
  + -1 more
Renee's team has been cleaning our house for 2 years and we've never been disappointed. She comes out every time and either cleans herself and/or comes behind her team to make sure they've met her very high standards. We've had cleaning services in the past and none of them are as consistent and thorough as they are. We'd recommend her to anyone.
Description of Work: Bi-weekly cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mark L.
09/2013
5.0
house cleaning
  + -1 more
Renee and her crew made everything clean and shiny. They are friendly and have great attention to detail.
Description of Work: Cleaned the house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$200

Hugh S.
09/2013
5.0
house cleaning
  + -1 more
Renee Wilson cleaned our house for the first time several years ago on an "emergency" basis after we called her desperate for help. That first visit led to our retaining SSC as our regular housecleaning service. That relationship has continued for several years, during which we have watched Renee mature into a very skilled and highly professional businesswoman. She and her staff are friendly, completely trustworthy and very competent. SSC's communication with clients is exemplary. We are great believers in sticking with service providers who are conscientious, reliable and professional -- like SSC.
Description of Work: Renee Wilson and her staff have cleaned our house for several years. They always do an excellent job and are friendly and completely trustworthy. Communication with clients is exemplary and highly professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jessica H.
09/2013
5.0
house cleaning
  + -1 more
They respond the inquiry the same day and was able to schedule the service in a promptly manner. The cleaning crew were very detailed. I have been using them to clean my house since I signed up with Angie's list two years ago. I am very happy with their service.
Description of Work: Deep cleaning my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Mildred M.
08/2013
5.0
house cleaning
  + -1 more
She is very professional and she paid great attention to detail. I would hire her again and again.
Description of Work: Renee Wilson came to give me an estimate and then she came twice to clean my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Enrico C.
07/2013
5.0
house cleaning
  + -1 more
I have used them since 2001. They are very detail oriented. They show up on time and when they leave there is no doubt that the house sparkles. They really do a great job.
Description of Work: I use them for housecleaning once a month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric F.
06/2013
2.0
house cleaning
  + -1 more
I have no issue with a company choosing to limit their customer base. Usually this is to make sure they can provide good service and not over burden themselves. What should be done is the company status should be inactive, or temporarily removed from Angies List, or at least a statement posted that says they are not accepting new customers.
Description of Work: Contacted the company for a quote and 2 days later they responded to tell me they are not accepting new customers. This was a waste of my time to evaluate the company on Angies List and then wait for them to respond.

Rating CategoryRating out of 5
responsiveness
2.0


Response from It Sparkles It Shines It's Clean
Thank you for taking the time to write a review. It is true that due to overwhelming satisfaction from our clients that we are somewhat booked up at this time. However, we offered to put you on a waitlist which would have allowed us to provide service to you at the earliest possible time. If your need for a housecleaning was immediate and couldn’t wait, we’d like to apologize for not being able to accommodate your needs. This review is the first we’ve heard of your displeasure. For members reading this, please understand that we take great pride in providing the utmost quality for our clients and will never overbook ourselves and cause a missed appointment or lack of thoroughness in our cleaning services. The overwhelming response from our clients speaks for itself and we would love to talk with you about your cleaning needs. Renee Wilson – Owner, It Sparkles It Shines, It’s Clean!

Roger C.
05/2013
5.0
house cleaning
  + -1 more
They did everything we asked them to do.
Description of Work: Basic housecleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Chad B.
03/2013
5.0
house cleaning
  + -1 more
Overall, it was a good experience. Responsiveness was a little difficult. Cleaning the house and care for my things was at a high level.
Description of Work: House cleaning, no windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Contact information

1320 Beverly Dr, Raleigh, NC 27610

sparkleshineclean.com

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization

FAQ

It Sparkles It Shines It's Clean is currently rated 4.8 overall out of 5.
It Sparkles It Shines It's Clean accepts the following forms of payment: Check
Yes, It Sparkles It Shines It's Clean offers free project estimates.
No, It Sparkles It Shines It's Clean does not offer eco-friendly accreditations.
No, It Sparkles It Shines It's Clean does not offer a senior discount.
No, It Sparkles It Shines It's Clean does not offer emergency services.
Yes, It Sparkles It Shines It's Clean offers warranties.
It Sparkles It Shines It's Clean offers the following services: Residential Cleaning & Commercial Cleaning.
Exterior cleaning & ladder work.

Contact information

1320 Beverly Dr, Raleigh, NC 27610

sparkleshineclean.com