HOME DEPOT

We had to do some reconstructive work on our kitchen after a dishwasher leak damaged our flooring. We decided to also do a few upgrades to our kitchen while it was already taken apart. One of those upgrades was to replace our laminate counters with quartz. The reconstruction company recommended we order the counters directly from Home Depot, which we did. Home Depot subcontracted the work out to Stone Systems. The resulting service related to our counter install from both Home Depot and Stone Systems has been extremely disappointing, and at present, we are still without counters, which means we are also without a sink or oven for over 8 weeks. Below is the timeline for our counter purchase and installation: Nov 10th: Bought counter tops from Home Depot. We were quoted a time to completion of three weeks from date a person is sent out to do a “template” (take exact measurements). Nov 15th: Template completed by Stone Systems. We made a few adjustments while they were doing the template and understood there will be an increase in cost as a result. We were told to wait to hear from Home Depot with an exact amount. A few days later, Home Depot called with final numbers, and we paid by phone so that everything could be ordered to move forward immediately. After this, we stopped hearing from Home Depot and Stone Systems. We were still in contact with the reconstruction company, but they only had vague updates from Home Depot about status. We made several attempts to call Home Depot who did not return our calls. Dec 1st: Called Home Depot to ask about status. Left message and received no call back. Dec 11th: We called Home Depot twice for status updates. No return call. Dec 12th: We called Home Depot to find out status and finally reached someone. She stated that Stone Systems “had been trying to call for a week and a half” to schedule the installation. She provided dates and times of these phone calls. I asked for the number they had called because we had received no messages or missed calls, and it was my cell phone and my husband’s. There were no missed calls on either of our phones from them. This must be a fabrication, by either Home Depot or Stone Systems. I called Stone Systems directly, asking about the supposed missed calls we never received. They said only “that’s weird”. They stated that our counters would not be ready to be installed anyway until Dec 15th. After a conversation with my husband, they agreed to schedule a Saturday installation, Dec 16th. Dec 16th: The installers arrived on time and were cordial and diligent, but were unable to complete the installation because the counters were not cut to the right size. They installed only our island top and that is it. They said Stone Systems would call us back the following Monday, Dec 18th. We did not hear from Stone Systems or anyone for 10 days. Dec 26th: We called and left a message on the Stone Systems voicemail, and received no call back. Dec 28th: At 10:38 am, I called Stone Systems again and spoke with someone. She was confused about the status of our countertops and eventually said she would call the installers and call me back. No one called back. Dec 29th: At 1:30pm I called Stone Systems again. Same confusion regarding status of countertops. Obviously nothing new had been added to our file to indicate that I had called and no details from installers were added. Eventually, she also asked if she could call me back. I asked for a commitment for a return call before the end of the day, and she said she would call, even if it was only to say that she is still working on it. She did return my call and we have a new installation date of Jan 3rd scheduled. I will update this review on completion of the work. I could not possibly recommend Stone Systems or Home Depot for countertops based on our experiences.

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I had trouble finding it, but Moses helped me, and then also helped me find blank doors. The price wound up being a lot less than I expected! I like that they sometimes carry hard-to-find products that other hardware stores typically do not.

They are good, they know where things are.

They took longer than i thought they should take. I would recommend another sub-contractor to do the work. They do everything they can to correct the problem.

Approximately Mar./Apr. 2012 Home Depot (contracto) installed my hardwood floors in addition to cleaning up the shabby work (not completed) by J. Speight of JS Harwood and Flooring. Going with Home Depot was a blessing. They were professional, both in-store and the contractors. I've referred may people to Home Depot for their home needs. They stand by their work. The end of 2013 I noticed a loose transition piece and the repairs were completed within a week of my call. LOVE THEM! I've been back to the store several times.

There wasn't anything that I disliked about them. They were really good. There was some question about what they were supposed to do but they held through to what the salesperson told us without any problem. We showed them our paperwork and they did exactly what they were supposed to do. Their price seemed better than most and they gave us a 10% discount so I was happy with it.

Their price is reasonable. Their sales people are a lot more honest than other places. The sales people in other places keep pushing me to go to appliances that were over engineered for the need that we had described.

It was a seamless process and they stand behind the service, which I appreciated.

Home Depot was very good. We had a private contractor; When there was a problem or when they left some things that weren't quite right, Home Depot would get them right back on the job. They kept coming back- It was irritating but they did keep coming back to fix it. I was very happy with Home Depot. I would say their price is comparable. When you consider they are offering additional things and they always have additional people to help you their price is good. They were a little bit slow on a return trip but every other time they had a specific time to be here, they would be here.

They used the company ARS to complete the service. They were excellent. I am very happy with them. They have been back twice to make adjustments and haven't charged.

HOME DEPOT did a very good job. They made a mistake at first, and we thought it might be a problem. When we called them they put us right through to the service department and they came out again to take care of it. It was a very good recommendation from them. I liked that they stepped up to the problem and resolved it really quickly.

They contracted the job out to US Remodelers and they did a wonderful job. I did call the manager of Home Depot back about when the salesman for US Remodelers came to give me the estimate; he gave me a discount and told me that I wouldn't be able to call him 2 weeks later to accept their bid. I had to accept the bid that day. The manager of Home Depot told me that they do not do business that way and that he would contact US Remodelers about this.

They had some longer laminated ones in the hall, which was replaced on complaining. I liked their services and will use the same in future.

They did a really good job, and I haven’t had a problem with it. I had an inspector come out and check to make sure that everything was fine. I live in a brick house. Of all the people that I had called they were the only ones who had even talked to me. When we go to Home Depot we actually deal with their subcontractors.

So what did I do, I went back to home depot. I ended up getting serviced by a new person who was manning the service desk by herself while the store manager and several other employees were right behind her laughing and goofing off. All the while this poor lady is trying to service me while also answering calls from other customers. I returned the entire product and closed my newly opened account and swore to the manager and their credit department that I would never return to a Home Depot again. That's a fact.

THEY CAME THROUGH WHOLEHEARTEDLY. MY DOOR LOOKS REALLY NICE AND BEAUTIFUL. I HAVE HAD NO PROBLEMS WITH IT AND IT OPENS WELL. THEY ARE A POPULAR COMPANY WHO I KEEP GOING BACK TO.

WE FEEL THAT THEY DID A VERY GOOD JOB IN EVERY ASPECT OF THE PROJECT. THEY WERE PROMPT AND PROFESSIONAL, AND GOT THE JOB DONE IN A TIMELY MANNER. THEY HONORED THE ESTIMATED PRICE THAT THEY HAD PREVIOUSLY GIVEN TO US.

THEY ARE A REASONABLE AND GOOD COMPANY. THERE HASN'T BEEN ANY PROBLEMS WITH THE WINDOWS YET. NO DRAFTS COME THROUGH ANYMORE AND THEY ARE A PRETTY POPULAR COMPANY. I WILL GO BACK THERE IF I NEED NEW WINDOWS INSTALLED AGAIN.

I FELT THEY PRICE WAS FAIR BECAUSE I DID NOT HAVE TO DO IT. THEY GAVE ME A TIME FRAME AND THEY STUCK TO IT. THEY SHOWED UP ON TIME AND FINISHED IN JUST A COUPLE OF HOURS. I FEEL THEY DID A REALLY GOOD JOB.

I AM REALLY HAPPY WITH HOW MY ROOF TURNED OUT. IT IS NEW SO I HAVEN'T HAD ANY PROBLEMS WITH IT YET. I RECOMMEND THEM HIGHLY TO ANYONE. THE WORKERS ARE VERY GRACIOUS AND PLEASANT.

HOME DEPOT IS NOT THE CHEAPEST IN THE AREA BUT THEY WERE GOOD FOR WHAT WE NEEDED. WE WERE COMFORTABLE KNOWING THAT THEY WERE FULLY BONDED WITH INSURANCE. THAT WAY IF ANY PROBLEMS OCCURRED, THEY WOULD FIX IT FOR FREE AND WE WOULD NOT BE HELD LIABLE.

I LIKED THE HOME DEPOT PART OF THE PROCESS, BUT THE SUB-CONTRACTORS THAT THEY HIRED WERE NOT VERY GOOD. THEY SAID THAT THEY WOULD BE HERE AT NINE OR TEN BUT DIDN'T SHOW UP UNTIL NOON. ANY COMPLAINTS THAT WE HAD WERE ADDRESSED IMMEDIATELY, THOUGH.

THEY CAME AND GOT THE JOB DONE RIGHT THE FIRST TIME. EVEN THOUGH THERE WAS A MISUNDERSTANDING ON THE PAPER WORK THAT NEEDED TO BE DONE, THEY INSTALLED IT AND IT WORKS GREAT. THEY ARE VERY GOOD AT HAVING THE APPLIANCES THAT I NEED.