Greer's Service Co Inc

Several years ago, Greer's came out to perform maintenance on my HVAC system and I was highly impressed with the honesty and candor of the gentleman (Mike) who performed the work. This Winter I had an issue with my furnace and could not remember the name of the company that had previously impressed me, so I turned to the omnipotent Google to help me figure it out. A search of trustworthy, family owned HVAC companies turned up the standard results without distinction and I selected one that I thought was Greer's without recalling the name. Long story short, they came out, made a 1 minute repair (literally flipped a switch), and then proceeded to share the news of imminent doom related to my HVAC system. Within 30 minutes of the Tech providing the news of my rapidly approaching need for a stockpile of extra blankets and the hiring of a full time lumberjack to supply all the firewood I was going to need, I had the full attention of a "Supervisor" who magically appeared at my home to provide an official quote for a new furnace. I was so thankful for their incredible sleuthing skills which were sure to save me from a future of suffering in an Antarctic-like frozen tundra of a home, I immediately agreed to purchase the proposed upgraded replacement system right there on the spot. Crisis averted and warmth was a continued guarantee for my future. In reality, I simply said Thank You, I will discuss with the spousal unit - have a good day. Or some similar BS to attempt to get them to leave without me actually laughing at them and telling them to go away quickly. Of course, they stuck around and tried to "sell me" on the spot with horrific tales of emergency repair prices during the Winter season and all that awesomeness. Yada, yada, yada, they were sent on their way and I retreated to my comfy chair to ponder whether or not I should order a Jersey Mike's sub or not. AND my system continued to work with no issues whatsoever and full warmth and comfort were enjoyed by all throughout Winter. Soooo, now on to the actual review of Greer's... I somehow finally figured out the proper name of the company I wanted originally in March and called Greer's for a second opinion for reassurance that my system was indeed OK for the Spring. Kim Greer answered the phone and I described my excellent experience of the last time they were here and she said, "That must have been Mike or Dave". Assuming she was correct, I asked her if one of them could be the person to inspect my system and provide a second opinion. A day or so later, Dave Greer and son (David?) arrived to provide the system inspection. Dave essentially said that the system was in good shape for a few more years, might need a replacement part or two in the next year or so, and could use some maintenance. Wow, no gloom and doom forecast. No up-sell. No tricks. Nothing but honesty and frank assessments. In fact, I had been toying with the idea of replacing the entire HVAC system and he informed me that it was not necessary at this time. Most HVAC companies would take full advantage of me if I indicated I wanted to replace the entire system even though it was not needed, but Greer's was honest and forthcoming and did the right thing. Very much appreciated. Regardless of Dave's professional opinion, I still wanted to replace the entire system because I am just wasteful and irresponsible with my finances. Actually, since it was approximately 15 years old, and I wanted the system to be in great shape when I plan to sell my house in the next 3-5 years, and I did not want to deal with repairs and unexpected HVAC expenses while in the home, and I am just stubborn when I make a decision...I pushed for a whole system replacement quote. Good idea? Who knows, but somebody is going to own a plush house with **** good infrastructure in the next few years by the time I am finished and I will be living at 9000' in the middle of the Colorado Rocky Mountains where AC is not needed. but a snowmobile is. In the end, Mike from Greer's and his crew performed an excellent install of a completely new HVAC system (furnace, condensing unit, evaporator coil, refrigerant lines, rigid ducts, expansion boxes, flex ducts, extra insulation and mastic sealant at every connection and vent - approximately 30 vents and 3 returns). I also received a 10 year parts and labor warranty on the entire system. Mike and his Team were extremely punctual, completed work ahead of time and cleaned up all areas very well. I highly recommend Greer's for any type of maintenance or system upgrade, replacement or new installation and I definitely recommend asking for Mike. He was indeed the gentleman that came to perform the maintenance years ago that impressed me so much with his honesty and candor and the actual reason I remembered the experience and requested Greer's in the first place. I feel fortunate to have had him perform the work on our home. His attention to detail and obvious efforts above and beyond the norm are extremely appreciated and provide a confidence of a quality installation that I seldom experience when working with any industry.

Greer's service was excellent. The office and installation staff were extremely professional and were very easy to work with. They installed our system in a timely manner and answered ll the questions we had.

I am very pleased with Greer's, and I have recommended them to several people. They are an honest company that charges fair prices, and they are very quick to respond to problem calls.

Just a heads up to everyone, I like supporting the "family owned and operated" companies so I submitted a request for service through this providers website recommended channel, webasite submission, and 3 days later have yet to receive any response. no calls and I have checked both my email and my spam folder but have heard nothing. If you need a timely response I would not recommend engaging this provider. Perhaps they need to suggest a recommended communication method that they actually check or use or maybe just be better about letting potential customers know if they are backlogged and do not have any openings for a while. Either way I will not try to contact them again and I would not recommend that anyone else reaches out to them with any expectation.

They've been working on my system for years. It was very positive. I called them on a holiday weekend and they called me at 7 A.M. Monday morning, and had somebody out here.

Dave and his crew at Greer's are top notch. They've been my go to AC and heating company for a few years now and I completely trust his advice. Each time Dave came to look at my AC issues, he explained everything to me and showed me exactly why he was making each recommendation. The work they did to install the new AC unit looks great too. I'll never go to another AC company.

I ended up going with another company. When I called Greer the customer service was less than par. This was a first contact for what would have been new business for them (for two properties), however the impression was they did not have the time. When I called to cancel, I was not asked why and I did not mention any reason. If it were my business, I would want to know. Even with a slightly longer wait for service (it is the busy season), I would be loyal to a company with excellent customer service. That was not the case here.

They are very nice. They 'fixed' my air conditioner, but it only worked for a day. The cause was not fixed. I had to call another provider to get the job done. The only thing that needed to happen was a switch needed to be replaced in the attic...go figure.

It was great. It took about an hour to complete the work. They did a great job.

Due to a cold snap and upcoming holiday, we needed to make a decision very quickly. Greer was unable to meet our timetable, however, my wife had a long telephone conversation with Kimberly who helped her understand the industry reputation of various brands we were considering and price points. We had suspected that the HVAC company we had been doing business with was trying to oversell us. (And we were right!) Based on our experience with Kimberly, we will remember Greer's as a company with knowledge, integrity and sincerity.

Very well. Dave was very professional and personable. The rate was reasonable for a proper tune up and inspection of two units. We purchased it in advance as a Big Deal. The possibility of Greer offering a club membership that will include 2 HVAC tune ups annually and reminders was announced by Dave and I would be interested in such a plan. Loyalty between businesses and their customers is a positive in my book.

Their great I'm actually having them come back out and do some more work. They are very helpful, they explain the problem and knew how to fix it.

Really well - they were on time, very friendly, and got the job done in the amount of time they committed too. They also had good advice on which thermostat to select, etc.

My AC suddenly quit working and my husband and I are leaving for a cruise tomorrow!!! I called and someone walked me through how to diagnose the problem and we fixed it together on the phone!!! That is what I call phenomenal service! Her expertise and knowledge helped me fix my AC and now my husband and I can relax and enjoy our vacation!

They charge me $100. I know I can get it cheaper, but I trust them. They do not try to sell me stuff I do not need. I use them every year and I have used them for 15 years probably.

We originally contacted Greer's to get a price on a new air conditioning system. Our upstairs unit has never been able to maintain the temperature on extremely hot days. After speaking with David, he suggested some ideas that may save us from buying a new unit for a couple of more years. We have used 5 different companies in the past and none of them have been able to offer any solutions until Greer's. Furthermore, most of those companies had not been cleaning the coils regularly. I will be using them for regular maintenance on my units and I will also trust them when I decide to purchase a new unit. Thank you to Greer's!

We pulled a Duke Energy Power Manager box from our compressor and needed to have the low voltage wire replaced, Mike did a great job with that as well as doing a full cleaning and inspection of the unit.

Greer Service was very informative about what was causing our problem and provided multiple options. They were prompt and thorough. I appreciate that they did not push any particular service; they provided the information and options, and then left the decision up to us.

Provider worked very hard to squeeze in the appointment as it was the night before Snowpalooza. Kim gave me good advice on choosing a thermostat. Provider replaced the broken one and was in and out very quickly. We have used the company a few times of the years... The work and the people are AMAZING!!!

Technician was very friendly. He explained everything he was doing, and was very flexible with scheduling time to come to the house for repairs. We love this company and would recommend them to everyone!

Although they had to come back more than once to fix the unit, they never gave up. The diagnosed the problem right away...it just took a couple of days to figure out why. I was charged for one problem and not each visit, which I appreciate. I am excited about having the whole house humidifier installed since my husband and I have been miserable ever since we the old one broke down. They are on the expensive side, but you get what you pay for and Greer's Service Company is definitely worth it.

We discovered our heat wasn't working in the house we rent wasn't working right before a few days of really cold and rainy weather. I purchased a $60.00 Angie's List Deal to have a furnace tune up, and was able to have someone come within two days. Kimberly on the phone was very helpful and went through some possibilities with us on the phone to troubleshoot the furnace, and when Norman came out he took a look at everything and was able to just unclog a tube, and everything was covered under the Deal. It was great to get a good price and quick service so we didn't have to bother our landlord- I will definitely use Greer's again!

It went very smoothly - he diagnosed the problem quickly and agreed to put our new thermostats on. The office that manages the vendor also helped me troubleshoot to make sure the issue couldn't be resolved without a service person coming out to assist.

They are great. Not only did they fix my problem, but they helped me to feel at ease. Who wants to even think about having to replace a HVAC system. But the provider found a simple wire problem and and we are all set for the winter!

They were honest, thorough, they were on time, and did an excellent job. They explained everything they did to me.