Glass Doctor of Raleigh

Brian & Arturo installed my glass shower door which I purchased from another vendor. I originally was going to have my contractor install it but he did not have the correct equipment and would have overcharged. I am very glad I used Brian & Arturo they were very professional, friendly, and helpful. 5 out of 5 stars. Thanks Glass Doctor!

Excellent experience. From quote to completion of the install. Communication was good, price competitive and the work was very well done. We would definitely look to Glass Doctor again for another project.

Covered by insurance. The employee was running behind but called ahead to let me know ETA. Once he arrived, he went right to work and sealed the defect. You can still see where it was, but it has not increased in size since the repair. I am satisfied with the work and would hire again. Pictures aren't great

It went terrific! They did a great job. It had to be a custom built, and had to be exactly measured. It looked really nice, worth the cost.

Very happy with service. This is the 2nd time we have used Glass Doctor of Raleigh. Previous time was 6 windows, this time was 1 large square window. They removed the glass, did a minor repair to rotted wood and installed the new window.

Be careful - not reliable and unprofessional treatment of a customer. A rock hit my car windshield on the highway and severely cracked it to the point that the car is not safe to drive. Based on the positive reviews and one positive past experience with Glass Doctor for a chip in my windshield glass, I booked with Glass Doctor even though it was a two-week wait for an appointment. I decided it was worth the wait. The day before my appointment, Glass Doctor called to cancel because a technician had to call-out sick unexpectedly. They they said it would be another two weeks to wait for a new one. When I mentioned I cannot be without a car for another two weeks, I was told there was nothing they can do. They did not seem at all bothered that I had no car nor did they seem to at all be interested in trying to fit me in sooner despite the fact that they cancelled on me last minute after making me wait two weeks. This is extremely unprofessional and not how you treat a customer. I understand things can happen, but it is inexcusable to cancel on a customer last minute and not offer a better solution. If they cared about my business, they would make time before two weeks. Their suggestion was that I could call someone else. That is exactly what I am doing. I will never work with Glass Doctor again.

Excellent and professional service by Adrian Valencia at Glass Doctor. Couldn't be happier with the responsiveness and services, start to finish! Price was well worth the excellent service.

The repairman arrived within the one hour appointment window as expected. He was thorough and professional and was finished in no time. A very good service...

Glass Doctor provided a high quality product, had knowledge staff and technicians, did excellent work on time and honored an Angie’s List discount.

Top notch company. Price quotes seemed fair and were provided in a timely fashion. Office kept us informed as the job progressed. The two workers sent to do the job, Andy Womble and Adrian Valencia, were professional, efficient, neat and skilled. To replace the window panes in the door, the wooden framing around each pane had to be removed and then replaced. When the job was done, I could hardly tell that work had been done--no easy feat. I would definitely use the company again, especially if the job was not a simple window replacement. My only regret is that I did not see the Angie's list coupon offer until I went online to write this review.

Great. Getting the glass installed could have been faster. They called but when they couldn’t reach me they didn’t send an email. They waited until the next week to contact me.

The whole process was seamless. The free measurements were taken, and I was given estimates for options. I called and placed the order once I decided. The order arrived, and easy to schedule installation. I was given a 1 hour time frame and Neil and Clint called as a courtesy and showed up right on time (even a few mins early!) They were very professional and nice to work with, exceptional job and service! Definitely will use glass doctors again should the need arise!

Very well. The folks were on time with the start, the job was completed on time, the company accepted my Angie’s List coupon, the technician described the job details, and the service desk folks were courteous and professional.

We had 6 small sealed windows with bad seals, a medium arch top window and a large (5 x 6 foot) arch top sealed window (with bad seals) replaced. The service tech arrived to measure windows on time, was very professions. Explained how the process worked. Quote came by email. After placing deposit, the windows were measured again. Order arrived about 2 weeks later. Installation took most of 1 day. Glass was removed from window frames, and new double pane sealed glass windows installed, wood trim replaced and caulked. Large window over front door required 4 people and a scaffolding to replace. Workers were professional, cleaned up afterward. Used tarps/drop cloths to protect carpet and hardwood floor. Windows look great!

Completed in a timely, professional and friendly manner

The whole process was smooth. They did exactly as they said they would and was on time for measurements, install, and manufacture. I am very pleased and will use them again!

They came out and measured initially, and were very informative on what needed to be done and how long it would take. They called us when our window that was ordered came in, scheduled an appointment the following day and the technician (Shawn Postell) came to fix it in less than an hour! Shawn was professional, courteous of the fact that I had a napping baby, and even wore boot protectors in the house which I thought was a great touch of respect (it’s the little things!). We couldn’t have been happier with Glass Doctor and will definitely be using them again in the future, and will specifically request that Shawn be our tech for any job. Thank you guys and happy holidays!

All good. They came out to measure and took deposit of half total cost. Replacement was prepared and ready to install in less than two weeks. Since I had some grout work needing to be done in the shower, I had them come out to remove the old enclosure one day and then a return trip a few days later to do the installation after other vendor took care of grout. Very professional and efficient on each visit. Although a little higher cost than some other quotes I received (+$100), I'm very glad with my decision.

They are going to replace some window glass where the vacuum seal is broken. The windows get foggy. There is six that need to be done.

Extremely well. It took a while because they had to fabricate a custom double-pane, but once that was done they had it installed in maybe half an hour. Top-notch installation with new weather seal and everything else--can't even tell the window was ever broken.

I was told someone would be at my house on Tuesday afternoon. I took the afternoon off to wait to let someone in. No one showed up. I called, and was told something about someone not getting some information (I don't need the details of Glass Doctors' internal processes and procedures). My card had already been charged half of the fee. I canceled the order. I can only hope to receive a refund. My time is worth something. When I take hours off to meet someone, I expect them to be there.

The installer did a great job of replacing the glass. It looks wonderful and makes my bathroom much brighter. I requested to schedule an estimate on line. It was a few days before the scheduler called me back however in the meantime someone else contacted me saying that the scheduler would call. All on sight visits were punctual and professionally handled. It seemed to take a long time(2 1/2 weeks) for the replacement skylight to come in after ordering. All in all I am very pleased with the service and will use them again.

Something happened with the measurements when they first came out so the glass was cut wrong. The second time the glass was ordered it had a blemish in it. Got it right the third time. They were very responsive and had great communication through out it all. Finished product is beautiful.

was totally pleased and satisfied with executionand results

Shawn and Troy were very professional, punctual, efficient and friendly. They removed and replaced the window and sash in less than an hour. The window looks fantastic!