FitTech & Assembly

My treadmill stopped working. I diagnosed the problem online with the manufacturer and ordered the appropriate parts. Fit Tech installed the parts and tuned up the treadmill. This firm was easy to deal with. Another firm on Angie's List did not respond to my online enquiry or return phone calls.

The bicycle guy that put my bike together was good. It was an excellent job. I thought they were overpriced for what they did, but that's just because I guess everything costs $100 now. The bike works well.

Terrible - not willing to understand just trying to set service call

Technician was fantastic! Very courteous and professional. He had to unbox the treadmill and cart it into the house from the garage and assemble, which he did quite willingly and quickly. Very pleased with the whole transaction and considering what was involved, believe that $160.00 was quite reasonable. Would highly recommend this company.

Service was absolutely fantastic. When I called, the technician on the phone walked me through how to get additional information for the repair by running my hand under the band so that I could forgo the $100 evaluation visit, since it was already obvious the band needed to be replaced. He even called Precor for additional validation. He walked me through the process and send me both the invoice for the parts as well as an estimate for the whole job so that I would clear on the cost upfront. Payment was done online and was very easy. On the day of the repair, the technician called to adjust his arrival time, so we wouldn't wait around. He was courteous and very professional and answered all of my questions. We had an older version band that produces a lot of black dust (which stains the carpet) and he took the time to clean out the treadmill and even adjusted the matt underneath. He got some stains on the carpet of our new home and came back the next day with a carpet cleaner to remove it and told us the proper solvent to use in the future to get the stains out from the treadmill. The carpet was left impeccable, something we have never been able to do before in our previous home. Overall this was an excellent experience with unbelievable customer service. I would absolutely use them again!

Bruce, the technician who came to our house, was friendly and knowledgeable. He found the problem, told me which part to order, and came back later in the month to install it. He also showed me how to lubricate the tread and rollers and cleaned the machine's interior. Bruce also tuned up my stationary bicycle, checking the interior, vacuuming it out, and tightening various bolts. The B for communication is because there was some confusion over ordering the replacement walking deck. The order somehow got dropped by Fit Tech's office, which introduced some extra delay in getting it installed; Scott at Fit Tech was very apologetic about it.

I made an appointment with the installer, they came out and did not have the equipment they needed to install the backboard. They told me Scott had told them that I had an adjustable goal. They also told me this is not the first time he had done this, and they would honor the quote,, but we had to reschedule. I rescheduled the install to take place 3 days later. Scott called me 2 days before the rescheduled appointment, and told me I had given him the wrong information, thus he had given me an incorrect bid. I told him i gave him the correct information, because i verified it with Produnk, the manufacturer, before I spoke with him. He started to argue with me and in essence call me a liar. I told him just to give the increased price on the install, and he told no, I could find somebody else to install the backboard. I told him then internet was a very powerful tool to root out poor businessmen, such as him, and hung up. I ended up doing the install myself, using a ladder, a couple wrenches, and a couple friends. Total cost 0.00. I believe he chose not to do business with me because he did not want me talking to his installers, who told me he has made this mistake before, and had lost money on those install. In closing i see that Scott has 5 A ratings on Angie's List, this is the exact number of 5 star ratings he has at Podunk. Looks like another scam artist conning the system.

The price I was quoted before the job was the same as the one charged. No surprised. I was very happy with the service.

I first contacted this company in late February and inquired about having a treadmill reassembled as it was disassembled for a move from Texas to Maryland. The FitTech representative I spoke with asked if I was certain that I had all the parts and pieces for reassembly. When I told him that I was not 100% certain the movers had saved everything from the dis-assembly, he recommended that I order a hardware kit for $70.00. Otherwise, he could not guarantee that the repair technician would have all the necessary parts for my particular brand and model of treadmill. I agreed to purchase the kit and had to wait a few weeks for it to be shipped to the technician. I paid 69.66 for the kit, plus $13.00 for shipping. Once the technician received the hardware kit, he contacted me and made an appointment to come out to repair the treadmill on 3/21/2014. The technician arrived on time and I explained the situation with the treadmill. He got to work, but there were two instances where I had to assist the technician because the pieces of the treadmill were bulky or heavy and he could not move them or hold them in place, and connect the fasteners, by himself. The technician was very polite, professional, and apologetic for having to ask for assistance. Once the treadmill was back together, the technician plugged it in and attempted to run through the normal operation of the treadmill. Unfortunately, it appeared that some of the computerized components were damaged during the move and the technician did not have the capability to diagnose the specific circuit board that was causing the problem. After discussing the situation with the technician, he advised that further repair may exceed the the value of the treadmill and that purchasing a new one would be the more economically viable solution. I appreciated his candor and his professionalism in helping me to save money on what could have been a very costly repair that truly wasn't worth it. However, I will probably not use this service in the future for several reasons: 1. The wait time between first contact and the final appointment was almost four weeks. I understand that not every business will have parts for every machine, but having the customer wait weeks while parts are ordered and then paying for the parts and shipping only to have a non-functioning machine at the end of the service call is below my expectations. Additionally, when the technician left, there were no 'spare parts' left over from the hardware kit I paid for. Granted, I should have asked the technician if everything in the kit was used and if anything was left over, but it would have been nice for the technician to volunteer that information. 2. The technician needed my help to put the treadmill back together. I specifically told the FitTech representative and the technician that I needed a treadmill re-assembeled. I do not expect to have to assist a repair technician in the performance of his duties. Armed with the brand and model number of the treadmill, I expect a repair company to have enough knowledge regarding the level of effort needed to know how many technicians will be needed to repair/reassemble a machine without relying on a customer's help. 3. The technician did not have the proper equipment to diagnose the electrical/computerized components of the treadmill. I expect that a company that deals with these types of machines and specializes in the maintenance and repair of the machines to have all the necessary tools and diagnostic equipment available to complete a repair. 4. The labor cost was $120, for a total cost of $202.66, yet I am without a functioning treadmill. The technician was kind enough to inform me that they also offered a disposal service. For an additional $75 they would be able to remove and dispose of the non-functioning treadmill.

Professional and knowledgable. If you have questions about what goal to buy for your application Don will do a great job of helping you get what you need. Overall very pleased with install - leveled the goal and backboard lined it up fantastically to maximize the shooting area in my driveway.

I called this company and he came right out within a couple hours and completed the assembly in under an hour and charged me $50. Awesome experience!

The whole process from first call to completed installation was less than two weeks. Once the goal arrived they were out the next day to start the installation. Everything went smoothly and these guys are very professional in how they operate. We now have one of the best looking hoops in the neighborhood.

I would highly recommend Don (the installer) and FitTech. Don helped us to acquire and install the most functional, pleasing goal for our space. A well done, professional job. Get it done right the first time with this company!

Working with FitTech went very smoothly. The timing and process was clearly communicated and I was able to schedule the install very soon after having the goal on hand. The install was completed in two steps. The installation of the anchor base was very thoughtful done - making sure that it was set at a good distance from the edge of the driveway. Two people came for the assembly and install of the goal. They made quick work of it. They clearly know what they are doing and having this done by professionals is well worth the cost.

They were fine, they didn't charge us, because the equipment was under warranty.

Service person showed up exactly on time. He described what he was doing as he did it and he gave advice on how to best maintain the equipment to prolong its useful service.

Professional, prompt,courteous. Price for repair was reasonable.

Don showed up on time, was very courteous, and completed the job within the time promised. They checked to make sure everything was working properly before they left and asked if we had any questions. We were satisfied with the service and will use them again should the need arise.

They were okay. They seemed nice but I needed some help afterwards and they did not want to come out again; maybe I was too far away for them. The treadmill is not working.

Two gentlemen arrived on time and disassembled both pieces of equipment. They had to move the equipment from the second floor on one house to the second floor of the new house. They did a great job. They assembled the equipment and made sure it was working properly. The equipment was very heavy and the stairs did not help. They never complained and finished within a reasonable time. I will use this company in the future for any exercise equipment moving and maintenance.

It went very well. Scott did a great job, efficiently and quickly, demonstrating his expertise with fitness equipment. He was also very professional and personable. I highly recommend!

We were pleased with the service. As noted, Scott (FitTech's primary contact) was very responsive and reliable, as was the local crew who came out and did the install. They arrived when they said they would and took care of the install promptly. They were concerned with quality and making sure that I was happy with what they did. They even did a good job of cleaning up after themselves, which isn't the case with every contractor. As well, they called to follow-up a few days later to make sure that I was happy with everything. So, all in all a good experience. I would recommend giving FitTech a call if you need a basketball goal installed.

The installation was done in two stages. First to dig the concrete pier and the second was the actual assembly of the basketball goal. They arrived on both occasions on time, were very professional and made both stages look easy. Even though I contacted them very close to Christmas, assembly was done in time for my boys to enjoy playing basketball on the new goal Christmas morning. I couldn't have asked for a better experience.

. Update 10/19/2012: I have updated the date to 8/17/2012. I never received an invoice and I was charged over the phone with a credit card a week in advance. As a private customer I do not feel valued or respected by Mr. Jennings. I am truly disappointed to have trusted FitTech and Assembly and consequently spent $75 hard earned dollars to still not be able to make use of my once fully performing elliptical machine. It is true that in the ideal world that it would have been fantastic if I had not hurt my back and if I had been able to replace the machines batteries earlier, but life does not always happen the ideal way. It would have been wonderful if I would have known what I know today and had called the owner back right away. As I stated before, as soon as I learned for fact from the manufacturer that the console issue could have more than likely been caused by FitTech technicians this adjustment of the reed switch while servicing the elliptical machine, I called Mr. Jennings immediately. I called Mr. Jennings right away especially because, in contrast to what Mr. Jennings stated in his response, on 10/2 we had a very long and clear conversation in which Mr. Jennigns assured that the console of my machine had gone bad and he attributed this issue to Gold's Gym and Walmart (as I stated above). Please note that not at any moment in time during that conversation did Mr. Jennings even mention not being able to hear or understand me well (as he describes). It is unfortunate that Mr. Jennings can not honor the fact that he has a business and as a business owner he should strive to provide quality work, good customer service, and be responsible for the negligent actions of his technicians. Mr. Jennings gave me the alternative of commiting myself to pay for the technicians visit if the problem was not his. I explained to him (also in contrast to what he states) that I could not commit any more money to my elliptical machine that he could come and if the problem turned out not to be his, he did not need to fix the machine. I did not and do not count with that kind of money to be alotted to my exercise equipment (on top of the $75 already spent), Mr. Jennings offer is not a possible solution to the issue FitTech and Assembly has created. On the other hand Mr. Jennings first attempted to get away with his responsibility by saying, in our first conversation, that my console was bad because of Gold's Gym and Walmart and that I needed to replace the console or throw out the machine. Then he expects me, the customer, to take care of the expenses that he should confront as a business owner. And finally he implies that he has based his decision of not sending his technician to my house on the fact that I am lying, which is very disappointing, when the machine should have been properly repaired in the first place. If they had done that we would not be having these issues to begin with. Additionally it is important that I clarify that the FitTech Assembly technician never "replaced" the belt (in contrast to what Mr. Jennings observed in his note). Instead, he just put it back in track. Then I never stated "neither the type nor the price of the batteries that my machine takes", though I do not truly understand where Mr. Jennings is going with this statement. I do not recall to have "signed off" any work. As a matter of fact Mr. Jennings never even bothered to send me an invoice or even leave paperwork after his technicians visit. In contrast, Mr. Jennings did expect me to trust FitTech and Assembly when back on 8/11/12 he made me pay over the phone with my credit card for this service that they would render almost a week later (8/17/12 per Mr. Jennings). In conclusion, I understand that FitTech and Assembly may not make most of their money out of small independent and not insured customers like me, since they work with big names like Sears who provide them with the more lucrative experience of servicing the machines of people who can afford to buy extended warranties through these big corporations. However, I truly believe that even a little customer with a Spanish accent like me, is still entitled to the right to receive the quality service that a business promises without having to become a victim of the negligent actions of their employees or contractors.

Six years ago I purchased a Horizon elliptical machine. It broke 6 times, and each time it broke, I had to work with the manufacturing company, which was an awful experience. They sent me the wrong parts, or the parts wouldn’t fit. Finally, the machine was unable to be fixed. I purchased another Horizon elliptical machine, and ended up having problems with that one too! After three times of it breaking, they sent Scott to my home. He showed up right on time. He was very nice, pleasant, professional, and fixed the issue. He was also modest with his knowledge, which isn’t that common. He showed me what he was doing and explained everything. About a month later, I heard a noise in the machine, so Horizon sent me the parts and sent Scott out again to exchange the parts. He told me that the issue wasn’t the same issue as what the manufacture thought, and took a lot of time to figure out what the real problem was. He found out that the part that was defective was actually dangerous, and if I kept using the machine, I could be badly hurt, so he disconnected the machine, and that was his way of really saying not to use the machine! Two and a half weeks later, Horizon ended up sending a part overnight, and I was able to fix the machine myself. I haven’t had any problems since, and if I ever have any problems, I will definitely call Scott. He was incredibly knowledgeable and saved me from getting hurt!