Expert Express Inc.

He is a master plumber and an electrical technician. So, they do plumbing, HVAC, electric, and solar. I remember they were expensive, but I don't know how much it was. I remember thinking their price was awful high. They knew what they were doing and in plumbing sometimes that's half the battle, finding someone that knows what the heck they are doing in an older house. I have always had trouble getting the right guy out here. They were here about 2 hours. They left the area pretty clean. I usually ask for the exact same plumber though. I can't say how the rest are though. I always ask for the same guy when I use them because I kind of know him and he knows my house.

Positives: Bid provided by Mr. Vernon G. who offered helpful homeowner tips. Scheduling/phones provided by Mona who is sweet and helpful. Negatives: They seemed to misrepresent the amount of added carpentry I would have to find someone else to do. Several things went wrong during the installation which was overseen by Mr. Jason G. They told us they were done and asked for payment without our seeing the job. I paid my worker to drive over to inspect their work, and turns out XpertXpress forgot that they left half the job undone but they were saying the job was done and were asking for payment in full. They even forgot to snake the sink. Then they returned a second time and said they were definitely finished. But they still weren't! The brand new shower nozzle was leaking everywhere! I had to use my time and money to arrange to meet them onsite a THIRD time. Do they not check their own work prior to saying it is complete? Careless mistakes which cost me time and money. They did return to complete the job, but did not apologize and did not seem to care about the time and money I spent due to their mistakes. I spent $2,600 with them and it would have been respectful of them to discount the price even just a few dollars due to their number of mistakes, but they did not seem to care.

We had like 4 different quotes. First of all I thought they were very knowledgeable about the hot water heaters because ours was an older house and I just wanted to make sure we didn't get something too big, too costly and didn't do the job that we needed it to do because we also use it for heating. So it had a dual purpose so I wanted to make sure we didn't have any problems especially since we have like a 75 gallon and they don't even make those any more. There's very few people that do. So they were very knowledgeable and got us a replacement. The only thing is that when we were having it installed, they put it on a bench kind of thing, it's a wooden stand that they have to put in on in the garage. The initial stand that was there that was with the older water heater, they said was not up to code and that would not be able to be used. So they wanted to charge me another $250 for this stand. They said it wasn't level, so I told them to make it level and then they said it wasn't sturdy enough and I'm like, put in a couple of screws, wood rods to stabilize it because it has been there for 20 years. It was in the garage so it was never weathered, never damaged, it was just not as sturdy as it was 20 years ago. They said we couldn't honor the warranty if we don't replace this stand. I was kind of peeved, so we contacted the manager and he said he understood my concern but I had to get the water heater, so he said he'd give it to me half off. So he charged me $125 for the hunk of wood. If I knew how to do it, I would have done it myself. It wasn't their product so they couldn't warranty it. I understood their predicament and that it wasn't really their issue but I thought they could have at least tried what I'd suggested. I'm very pleased with what they replaced and how they installed it. They honored their price and they did give me a discount for the stand. I think their price was comparable to others. I'm very pleased I got the same kind of water heater and they didn't try to up sell me. They were on time. I thought they were very good, there were just unforeseen circumstances that I wasn't in the mood for.

They are a little pricey but good service. They were knowledgeable and timely.

He ended up charging more than double what he estimated. Also he did not give me a written estimate before doing the work. He gave a verbal estimate only and ended up charging double. He said that was the price for a master plumber when I complained about him doubling the price. I had a leaky toilet that required a simple fix and he charged me around $450 for it. He came out promptly which is the only good thing I can say about him.

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Expert Express installed our tankless water heater and HVAC system in Fall of 2010. It is a hot water heater based system - the hot water is pumped through the air handler and that provides the heat to the house. In December 2010, the pump that circulates the hot water stopped running. Luckily, I did my research ahead of time and read up on the pumps. I read that they are designed for easy fixing. All you have to do is remove the pump cartridge and replace it - the part costs about $50 on amazon. I verified the serial number on the pump to make sure that the part numbers were compatible. When the Expert Express guy came out - keep in mind, this is barely one year after installation (technically out of warranty by a couple months), he took my entire system apart and then came back inside to tell me that the pump had failed and it would cost around $500 to replace it - the pump is expensive and he'd have to cut out the old one and weld the new one in place. I was shocked to say the least.... How to respond to something like this? LOL... I asked him multiple questions to ensure there was no miscommunication. I asked him point blank - what about the easily replaceable cartridge? He replied that my pump was incompatible. Really? The previous night, I had looked up the serial numbers online and it definitely WAS compatible. He said that he didn't have the pump in stock, so he'd have to order it - that's the $500 cost. If I wanted it fixed the next day, he'd have to charge me $700 to get the pump from a warehouse locally. At this point I'm not sure if he thinks I'm a complete idiot or if he just doesn't want the job? I ask him several more questions - how did he debug the problem, etc? He's adamant that its a $700 repair. And oh by the way, I can roll in the $100 service call fee if I go ahead.... What a deal! These guys will try to sell you a bill of goods and more if you let them. I told him to leave my house and never come back. I called a REAL contractor who came out and diagnosed the problem as a simple vapor lock. An air bubble had gotten trapped in the pump, so the pumping mechanism was just spinning in air - not pumping any water. So the real solution ended up being this: flush a little water through the pumping mechanism by turning one knob to on and then off. Moral of the story - stay away from these guys. Did I mention they did a shoddy installation job on the original system? They left a gaping hole in the side of my house, and nailed a poorly fitted piece of tin to the vent on my siding which is an eyesore to this day.

The tech who came out was to give me an estimate on a new system at my request. He said he could adjust my air flow issue in a few minutes for $150 and crawled under the house and reset some dampers then said my air handler was set wrong on speed. He left at 4:30pm and now the air handler won't shut off. It is 1:30am. He claimed Trane had been sold to China and was not a good brand anymore and kept pushing putting in solar powered Coleman Unit. I feel like I was lied to and that something was intentionally damaged on my system to make it run worse so they would be called back and be able to charge me more. This was not happening yesterday. I think this tech is a fraud and I am going to replace my system anyway but it is a cool night and the system should not be running non stop like this. This company has lots of WTVD Channel 11 video about them being honest. I feel like they took advantage of me and scammed me. I will not call them back and not ever use them for anything. Please don't be taken advantage of like I was with their fast talking.

The quality of work was ok but they charge me DOUBLE their initial estimate of $800! I thought the initial estimate of $800 for labor only to replace a compressor in a 1 1/2 ton system was high. A few hrs later I was handed a bill for $1600!! The initial $800 did not include R22 replacement and cleanup fees. I will NEVER use this company again!

Overall, everything turned-out perfect. They are very good and extremely honest.

Initially called a competitor in which I was advised needed a new unit because it was old or possible fix would be around $700. A few weeks ago I saw a report on the news about Expert Express regarding them as the most honest HVAC company for 16 years stratight. I called Expert Express the next day (on a saturday) they came by within hours and inspected unit and was advised I only needed freeon. Including the service call it only cost me 218.00 flat.