ENGLISH ROSE CLEANING SERVICES, LLC

Been using since 2006. Everything has been great.

They are excellent. They have grown over the years and overall they have been a very stable group. I am satisfied with their work and I will hire them again.

They are good people.

The attentiveness of the owners.

I have used them for years. We put our house on the market so they came and did a deep cleaning last week. I would tell others they're punctual, honest, and easy to work with. The workers are great, you can talk to them, they'll do, you know, if you tell them you need something they'd be happy to do it.

English Rose Cleaning was fantastic. I felt his price was super fair, the work was quality, and on every level he was professional. Ben came to my rescue. I had moved out of the house about 10 days before closing. Ben did the final cleaning. AFTER he had cleaned, a contractor made several messes in the house and we didn't find out until one day before closing. The buyer was going to delay the closing. I called Ben and he had a full day but changed his schedule so that he could go over and take care of the house. The buyer then changed back to closing on time. Truly, such a professional this man is and so loyal to me after I had only used him twice. They don't come better than this.

It has gone very well. They do an even better job than what I would do myself. The team arrives on-time and can complete the job in about 1 to 1.5 hours.

They come in every month to clean our three bedroom apartment. It's quite a lot of house work to clean. It's been very good. They are very receptive to changing the day if need be. The cleaning is very well done. I'm quite happy with them. I had seen their car in the neighborhood and I knew that they cleaned in this region. I also went on to a social networking site and found out that they had some good reviews.

They cleaned the house in one hour. I found them in the Angie's House monthly magazine with a coupon. The first cleaning they gave me 10% off. The next cleaning I get from them would be 15% off. The normal price would be $135 for that first cleaning. I believe they were very professional and attentive. I also liked the interview with the owner, Ben Cooper. He was very prompt responding to me through email and phone. He really tried to accomodate me since he was booked. I had a dinner party in a couple days, and he made sure to send his team before my party. The way he does business is top notch.

I spent about $200 for their service. They did everything that they said they would do. They did an excellent job. They were very good. They were kind of pricey.

I covered this in the above comments. From start to finish English Rose was a pleasant professional experience that exceeded our expectations.

They arrived on time and did a great job. Will have them back to clean.

They are very dependable and do very good work. They are very professional and the employees are regular and capable.

Three people..1 hr 15mts 1100sf. On first glance everything looked good. On second look they missed quite a few things...behind bathroom door..beside nite table carpet. Downstairs beside refrigerator..seats and rungs of chairs..behind sofa..behind computer..on top of tv cabinet. I didn't say anything and they came back a second time..2 people 1 hour. They did just ok but I didn't think it was a service I wanted to continue to use. I am looking for a company that does a through job.

I had to stop using them because I became pregnant and couldn't take the smell of the products they use. I might use them again if they used more green products.

They usually come on a monthly basis. They do a good job. I have stuck with them because they are very flexible. They have one set price for cleaning my house and I can call them whenever I need it done. They are very quick to respond and to arrange a time that works. They are very flexible and easy to work with. They are very friendly.

They do a good job. They bring enough people to get the job done quickly. They are reasonably priced. The crew is kind and courteous. You can change the spacing of the time they come out. They are customer oriented.

I only used this company twice. The same team was used. I was told by the owner that they change which rooms each team member cleans each time so he can tell who is performing well. The first time, there were spots in the kitchen that were missed and the second time there were places on the bathroom floor that were missed. The person not performing well? The owner! He was part of the team and the rooms he was responsible for were not as well cleaned as his employee's rooms. He did re-clean those areas I pointed out, however, I was home when they were cleaning. I would have given them another chance, but the owner never called me back. He repeatedly reminded me how much business he already had. Also, when I asked him for a copy of his insurance, he refused, giving me an explanation of past experience giving this information out. He showed it to me, but would not make a copy. That did not seem very professional. Most companies, whatever their category at Angie's List, should be willing to give you a copy of their insurance and bonding information to work in your home.

Overall, English Rose did a good job cleaning our house. English Rose was very responsive to my initial call, came when they said they would come, followed up to make sure things were done to my expectations and even came back to rectify the few issues we had. Issues included smudges still on refrigerator/microwave handles, small spill of detergent on laundry floor not cleaned, some dusting at the base of furniture. However, the owner followed up and had the team come back for a complimentary cleaning and made sure to not miss anything. Given the initial visit is done on an hourly basis, I think that some of the initial omissions may have been missed in an effort to go quickly to keep costs down. Overall, our hardwood floors got the best cleaning they have ever had and I'd recommend English Rose. I'd like to use them regularly, but simply cannot afford the $3900/year that it would cost to clean my house bi-weekly. I do intend, however, to use them for one-time cleanings in the future.

Not very well. After 2 visits we canceled our service, they did not even pick up a vase while wiping a coffee table. First visit missed a room completely.

After a major surgery I found myself unable to keep up with my normal housekeeping routine. English Rose came in and cleaned my house from top to bottom. They arrived on time (and only three days after my original call requesting service).

Punctual, reasonable, and pleasant.

They arrived exactly when they promised, and they asked to walk through the home to be sure they knew exactly where to clean since mine was a one-time service. Their time/cost estimate was spot on, and they were very respectful and conscientious. I like that they always have two people cleaning so they are in and out quicker; that was important to me. The owner asked what I thought when they were finished, and I pointed a few missed spots out and he apologized and cleaned them right away, and bonus item: My hardwoods have never looked so clean. They seem to actually repel dirt now. I really like English Rose, but the only reason I haven't hired them for a regular service is that they are a bit pricier than what several friends pay. So I am still looking for now. I would definitely hire them again for one-time cleanings, though. You won't be disappointed if you hire them.

She told me on the phone that she would clean the way she would like it to be cleaned, and she did. She came with her husband with only 2 days notice. We chatted for quite a while after the work was finished. It took a little over 2 hours. They were very nice and respectful. I would definably use her again.

ENGLISH ROSE IS AN AWESOME COMPANY AND WE ARE VERY SATISFIED. THE EMPLOYEES ARE VERY NICE AND FRIENDLY. THEY ARE EFFICIENT WORKERS AND ARE VERY CAREFUL NOT TO BREAK ANYTHING.