ECO IRRIGATION INC

I scheduled an appointment for inspection of my drip line for repairs. I was told they charge $150 per hour. The repair person arrived, turned on the hose and let it run, increased the timer from 30 to 60 minutes, then told me everything was fine. They stayed for precisely 34 minutes (they texted upon arrival and departure). I was charged $241 for this. When I called to ask why the bill was so high, I was told they charge "travel time." No one mentioned anything about travel time when I called to schedule, and I have zero control over where the repair person is located prior to coming to my house. The address for the business is 15 - 20 minutes away, so apparently the repair person came from somewhere other than their business address. Charging almost $100 more than I was told is a deceptive business practice, and I will never use their service again, nor will I recommend them to anyone I know.

They came out and did great job and finished in a timely manner.

1) First and foremost, they have failed to properly diagnose and rectify the leak in the irrigation line that runs parallel to the upward slope in our drive. Extensive tech notes attribute it either to a leaky sprinkler head or rain water accumulation. Without going into a lengthy description, suffice it to say that neither of these sources logically correspond to the phenomenon we observe -- a significant leak in our irrigation system that has now TWICE been misdiagnosed by Eco Irrigation. There is no leak when the system is turned off in the fall. 2) Overcharging - a) Their basic charge for a spring start-up is $165 for "up to 8 zones"; since we only have 4 zones this is a lot for turning on some water and adjusting a few sprinkler heads. b) Before the work was begun, we agreed that they would replace our modular timer with a Rainbird modular timer costing $149.50, but when the bill came we had been charged $237. They did revise the amount to the agreed upon sum once this was pointed out, but this discrepancy was particularly annoying since a timer with wifi compatibility (which ours is not) was only $12 more ($161.10) on the Rainbird website.

He worked harder than I could have and solved the issues with my system.

I never received a response to either of my emails.

Chris and the team at Eco Irrigation are awesome. They communicate quickly by email and phone and are super friendly and professional. They explained to me what they were going to do and why they needed to do it, and handled all the city inspection stuff for me. I was really happy with the work they did. My system was completely busted because the back flow had a huge crack down the side of the pipe. They replaced it for me and got my system up and running like new again. I am really pleased with the work. It took two trips because the first day we scheduled work it started pouring it down with rain halfway through the day, but you can't control the weather.

Very friendly (two technicians), also very knowledgeable. Felt like they were giving me an honest estimate. Will plan to use them for the repair!

Not really sure what changed, but Eco Irrigation was my go-to company for various sprinkler system problems (residential) for the past few years. Then, recently, I called for a quote on a simple pvc pipe extension and, after a phone conversation with Tom and some texts/emails, I never heard back. His first response to my initial request for service was that it was against code. I had to explain that I wanted the pipe in question extended OUTSIDE the unfinished studs (i.e. not inside) in anticipation of new Sheetrock in my garage. I checked the code and there is no issue. So, Instead of confirming that we were on the same page, or even acknowledging my clarifying e-mail back to him, I rec'd no returned calls or emails. That was it, they'd evidently decided, without informing me, that they'd rather not take the job. I utilized Absolute Backflow for what turned out to be a 40 min job. I won't be using Eco Irrigation again as a result.

The service was originally scheduled for Aug 28, but I received a call a couple hours before the previously scheduled appointment letting me know that the technician was behind on a job and couldn't make our appointment. The next available time to come out was a week later. The work began on Sept 8 but was not able to be completed until Sept 14. The technician only had one valve box when he first came. After 6.5hrs of billable labor, the work was completed to my satisfaction. I received the invoices in the mail for the work on Oct 17 (later the owner informed me they were setn via email, however I never received them), despite asking to pay upon completion of the work. I was told that the technician had to submit the job and I would be billed later. While the invoice for the parts was reasonable, the rate charged for labor I felt was excessive especially given the pace of the work. The repair work charged was 11% of initial cost to install our system with 50 sprinklers on 1/2 acre of land (including the labor, parts, inspections, etc.) Save your money, use a different service provider. If you choose this one, get an agreed to set amount before any work begins.

The field technician and I walked thru the work and he provided me an estimate of approximately 90 dollars to do the work. I told him to go ahead and do the work which he did and did a fine job implementing. I was ready to pay him before he left and he said he would send me a bill. The bill was for $270. I called the owner and questioned the bill and the cost was $270 so pay the bill or I will refer you to a bill collector. I told him I was not going to pay the bill and he asked me what the job was worth. I said I was given an estimate of 90. He said I must of misunderstood, which I did not. The field technician had worked thru the cost based on the specifics we discussed and said $90. The owner called me a cheap scate which I am not. I pay my bills but not when the estimate is so far off from the bill. Will not use them ever again.

Came right on time and was here for 2.5 hours. Checked the whole system and adjusted the schedule to be more efficient. After checking everything out was on the phone with me for a while patiently explaining things. Gave me an estimate and was very honest with his assessment and even mentioned how I could save money if I did somethings myself. Overall, very happy with this company and would definitely use them again.

He had come back to do a leak repair. It was small. I was very happy with them.

I hired Eco Irrigation to check for a possible leak with my in-ground irrigation system. Not only were they terrible about responding, they missed the scheduled appointment then did different work from what was requested. Instead of uncovering the source of a leak and addressing it, they just winterized the backflow. Have followed up with the company several times since November and it is now June with no response received to date. As I was awaiting someone from the company to come by and complete the work, my sprinkler system hasn't been set up for the season, so my grass is now browning out. Will need to hire another company to get the job done. Overall, quite disappointing. Terrible communication and shoddy work once they actually show up.

Chris is very good at his job. He remembers everything about your system when he comes. He is honest and fair about his recommendations and only does or replaces what is needed.

Schedule an appointment - waited 10 days and had a no show.

The guys were prompt and did what was required.

I've been using for over 2 years. Very professional, very thorough

Excellent work. Fixed everything that wasn't working properly, explained the system to us and set it up to run. We will be using them for regular system maintenance.

They gave me a very prompt appointment and spent a lot of time working out all the problems and fixing them, even thought it was late on Friday afternoon.

They never called me back to schedule an appointment

I had used another company, and they did not finish the job. When Eco Irrigation came out to complete the work, they found a big pipe that had burst in the back yard. They fixed the pipe and did a great job. We were very happy with their service.

They were the only company we called and they're the only ones who gave us a price and I don't want to say that they're high, we were just kind of wondering how much it would cost. They were very knowledgeable.

I didn't have any problem with them. It was fine.

Everything went great. They showed up on time, worked efficiently and spoke to me about all repairs before doing anything. System has been working perfectly all summer!

The initial service was completed by Eco Irrigation on July 9, but when I got the invoice from Eco Irrigation, the charges were much higher (~50+%) than we had previously agreed. When I protested, Eco Irrigation claimed their charges were reasonable. Eco Irrigation claimed the longer driving distance from Raleigh to my house and a previously unmentioned charge for testing my back flow preventer led to a higher charge. None of these charges were mentioned by Eco Irrigation when I agreed to have them repair my irrigation system. At this point, I started the complaint resolution process through Angie's List. Meanwhile, my irrigation back flow preventer began leaking badly. The only service that had been done was by Eco Irrigation. The owner of Eco Irrigation contacted me and we agreed to a lower total charge for the initial service. We also agreed Eco Irrigation would return and service/repair my irrigation back flow preventer at the expense of Eco Irrigation. Eco Irrigation returned and made a thorough inspection and tested my back flow preventer and ensured it was working properly on July 30. Apparently a small amount of dirt had entered the valve portion of the back flow preventer when the initial service was completed on July 9. Eco Irrigation proactively contacted me to resolve my complaint(s), they were prompt, polite, and professional through-out. I especially appreciated the fact that Eco Irrigation took the time to carefully explain their work and to show me what they were doing during their service visit on July 30. My irrigation system is now working properly. Based on this experience, I will consider calling Eco Irrigation for future service, if needed.