Custom Glass & Door Studios

Everything from not knowing specifically what we wanted, to the consultation with Jordan, design, color selection with the staff, modifications and especially installation by Trip was a wonderful, smooth experience. The end results is exactly what we wanted. Trip and his staff, who are artists, were professional, very helpful and extremely easy to work with. Highly recommended!!!

Every aspect of the experience with Custom Glass & Doors Studios was performed with excellence. Furthermore, the people with whom I interacted (employees and subcontractors) were all very pleasant and courteous. They were a joy to work with. The quality of the work was fabulous, they were always on time, followed up, etc. It was a superb experience.

I contacted CG&D for two sets of shower doors in guest bathrooms. Since these were guest baths, I wanted something that looked nice but wasn't too expensive. The owner, Trip Cathcart, was very knowledgeable, professional, and responsive. He clearly laid out my options with pricing for each, and I appreciate the fact that he did not try to oversell me on something more expensive. The installer, Rocco, was great - very efficient and didn't leave any mess. I'm very happy with my entire experience with CG&D and highly recommend them.

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The price was so much better than other quotes I had gotten - $133 per instead of $265 per. The order took about 2 weeks, and was very nicely wrapped. They provided me with plastic spacers for in between the glass and wood also. Very friendly staff and everything went perfect. Thank you!

Very professional and courteous; excellent workmanship; fit the corner cabinet like a glove. Highly recommended.

I wanted to change out the brass custom glass on our transom and side lights to update it a bit. I met with Trip on Jan 26 and all was great. He gave some great design ideas and explained the process. I signed the contract and gave him 50% deposit. Within 2 weeks an installer came and measured for the glass. Then he had to come back again within a week as apparently they needed more measurements or something. They had said 6-8 weeks for installation. On 3/12 I approved the final design and was told installation would be around 4/21 as apparently the 6-8 weeks is after you approve design (I was never told that). I sent a note on 4/11 and asked for an update. Apparently the glass had been backordered and Lisa would let me know of a new installation date. I heard nothing...I followed up with a note on 4/24 with Lisa. Again I was told they were backlogged and she would let me know of a new date. I heard nothing. On 5/4 I sent another note and got a little short with them asking what the deal was. It had been 4 months since I wrote the check and I had nothing done yet. Trip called and was really nice - wanted to come out and measure. What?? He had already had someone measure twice! He came out on 5/5 and took another template. Apparently our front door was installed backwards and the transom had some manual adjustments done to it so he wanted to verify the template. Why he didn't come out sooner, I have no idea. He said it would be ready in 2 weeks. I sent a note after 2 weeks as I had heard nothing (reoccurring theme...I had to keep following up with them!). Installation began the next week. The outside clear glass was done by a contractor, and was put in great. I am not pleased with the installation of the leaded glass which was put in by Trip himself.. A piece of the leaded tape they used on the inside came off within a week. There is a smudge right at eye level that was not cleaned off before they installed so there is no way to clean it now. Trip came and put silicon on the piece that had come off and said this is only the 2nd house he has ever had this happen to. Regarding the smudge he first went in to a talk about how standards say you stand back so many feet from the glass and if it looks ok, it's good. I don't care what standards are! He did offer to remove and reinstall the side light to clean the smudge but at this point I just want them out of my house. I've had to take off work way too much for this installation. I would not use them again. The leaded glasswork is really good, but the process of having to always follow up and the fact it took almost 5 months was just not a good experience.

May 16, 2014 -- by Ed Oberzut My wife and I experienced a great challenge when we worked long distance with a craftsman at CGD on a customized project of designing our colorfully stained glass bi-fold doors. But, when the finished doors arrived safe and sound very well packed in a tractor-trailer at our condo, we were so pleased when we opened the boxes. Immediately, a local craftsman installed the doors at the wide entrance to my office. We were positively thrilled to finally see our functional art piece in place. Our joy was so great that we felt we needed to share the experience, so we planned a “Grande Reveale” party for the other condo owners in our complex so they could also enjoy the beauty of our stained-glass folding doors. Prior to the party, the doors were covered over with sheets, like the veiling of a great art piece. At the beginning of the party, the room was lit only with a few candles and all the guests were quietly brought into the room to view the unveiling. We played American Indian drum music to a crescendo. At the proper moment, bright lights on the other side of the closed doors came on and the drape covering was quickly lowered. Everyone gasped with delight at the same time! The light showed up the marvelous colors and the Native American design. It was an awesome experience! The folding stained glass doors by CGD are our pride and joy and add so much richness and colors to our condo.

The entire experience was very professional and the installation is very tasteful. It is indeed enhancing my new home.

I did not do business with them but everything was fine with the quote process. They knew what they were doing and I had no issues with that but I went with a different company. We talked on the phone and they came out within a day or two. They were just a little on the pricey side and that was all. They were good.

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My windows are spectacular!!! they did a wonderful job, although it took a little longer than expected..However, it was well worth the wait.

The service person, Mike McCarthy arrived precisely as scheduled. He was able the confirm our diagnosis of the reason for the dead bolt lock malfunction. He corrected it by placing a cardboard sheet under the lower hinge, which altered the path of the door so that the dead bolt lock then functioned perfectly.

THEY WERE GREAT TO DEAL WITH. THEY SHOWED US ALL OF OUR OPTIONS AND HELPED US MAKE A DECISION ON THE RIGHT DOOR TO BUY. THEY SENT SOMEONE OUT WITHIN A FEW DAYS TO INSTALL IT AND THEY DID A WONDERFUL JOB.