Custom Door & Gate

The installation of the door did not go smoothly. I was not happy with the gaps between the garage door panels. I was told that this was a builder grade door and that was common for this grade if door. But I had just paid $1800 for this new upgraded door??? They did attempt to correct the problem by taking the door down and putting it back together again. Little improvement was made. There are still gaps. Once that was finished I kept having the reoccurring problem that my door wouldn't close with my garage door opener (which they had disconnected and connected with the installation) I was spoken to rudely told I had too much stuff in my garage and then told after several calls to use the override feature. Finally someone came back out and showed me how to grease the joints but did not address my issue of the door not closing all the time. Finally they came out and put sun guards on the sensors. Unfortunately on a sunny day I still can't close my garage from my car garage door remote. I have to go in to the garage and use the override. I am extremely disappointed with the installation of this garage door. My garage door sensors never had an issue before Custom Door and Gate came out and sold me a new "upgraded" garage door.

Called the phone number on Angie's List, it is a Raleigh # but they transfer you to Fayetteville office. Made a appointment and got an estimate which was $200. The dispatcher gave us a 12 - 5 time for the technician to arrive, but we were told we would be given a 30 minutes heads up call by the technician before he arrived. Professional, customer friendly, and technically proficient. The final bill was $197.00 and they showed up at 12 noon on the nose. I absolutely recommend this company!

Excellent - Service man was prompt, courteous, did the job quickly explaining all the steps. Great engagement!

very professional. took time to inspect items not specifically related to immediate issue.

This was the third business we called. The first was with Garage Door Solutions. The guy gave my wife a quote of $350.00, then promptly went on vacation. The second Overhead Doors, did not have the parts. I can't remember the owner's name, because I destroyed my iPhone with his contact info. He was very responsive, and went out of his way to get the parts. After speaking with two other companies he sounded like he had a ton of experience. He also went out of his way to go out to the house LATE on a Friday to do the job. This job was an emergency; my renters were moving on Monday. They would have had no way to get their bigger items out of the garage. It was a little more pricy, but worth the $475.00 for the service I received.

They were very accommodating and were able to come out the next day the job took a short time which was perfect for a busy family of five! The gentleman that came to do the repair was very kind as was the lady who answered the phone great experience!

This was a pleasant experience from start to finish. I had a garage door issue that I attempted to resolve myself. However, after ordering parts from the manufacturer, I discovered the parts were defective. I found this company on Angie's List and made contact with them. The folks on the phone were nice, and I made an appointment. The technician (Chuck Jones) called a bit earlier than the appointment time to see if he could arrive earlier - as he was in the area. This was no problem for me, and he arrived within 15 minutes of calling. After arriving, he went right to work diagnosing the problem. He also made adjustments to the chain and to some of the hardware on my garage door. He identified the defective sensor, replaced it, and then performed maintenance on both doors. It took him about 45 minutes from start to finish. The total cost for the service was $111.00, which I found reasonable since he replaced a part, performed other maintenance, and left me a can of the hardware lubricant. All in all, I was very happy to have the garage door working again, and the adjustments that he made to the system left it working more quiet than before. Chuck was a competent and capable technician, and I'd gladly use this company again - no doubt.

Custom Garage Door and Gate was punctual, courteous and professional. The garage door spring broke the day before and the door was inoperable when the spring broke. so it was wedged open with a 2 X 4. The personal at the company who answered our phone calls were courteous and cooperative in letting us know when the repairman would be out to work on the door. My only issue with the service is the price. The price seemed rather high, particularly since the repair took 30 minutes and the labor portion of the work was $111.00. I felt that we were sort of at the mercy of the provider since the garage door was inoperable and we needed it repaired as soon as possible. Following the repair I called two other garage door repair companies listed in Angie's List. Both companies estimated about the same price, $260 and $250, which I considered to be very close to Custom Garage Door and Gate since the amount I paid probably included tax. This lead me to conclude that the garage door repair companies are probably all in collusion and charge about the same price, whatever the market will bear. I consider this situation to be the same as the air conditioning and heating repair companies who charge about the same for a semi-annual service inspection contract on a home heating/cooling system.

Chuck is an expert and professional. Knew exactly what he was doing. Had all the parts needed on his truck. Took an hour or less to replace and tension the spring. Did some maintenance on booth doors. Don't remember them working as well as they do now.

Work was done quickly and well. Price is my only issue.

The job was done very professionally and timely. Chuck was the service person who installed our motors and repaired our garage door. He did an awesome job. His work was very neat and he took all the time we needed to show us how to work all of our new technology. Would recommend him to anyone needing garage door work.

It was awesome. From what I got to use, it is working great, it's a lot quieter than my older one and a lot more sturdy.

I called for a new door and garage door, and they had an appointment for Chuck Jones to come out and give us an estimate on a Friday, 2 days after I called. On that following Monday, Chuck Jones came out and put us up a new garage door and a new garage door opener. The door looks great and it works great! We are extremely happy with our door/opener, and the professional service that we received! This was a great experience and I would call them again in a minute. I highly recommend them.

Serviceman replace the large spring. He was professional, and efficient. Will use them over Marvin Allen Garage doors.

Our experience with them was fantastic. They wired really neatly, took away the old unit and cleaned everything up. It's a great unit.

It went very well. See above.

Excellent experience! The office personnel responded quickly with my request for estimate of repairs. Chuck, their service person, answered all my questions and recommended a new style of closing system. He scheduled the replacement date, called as he said he would and was early for both appointments. He did the job in minimum time and cleaned up so well you could not tell any work had been done other than a brand new door. Would use them again in a second!!

I contacted them and set up the service, they followed through by contacting my tenants and coordinated a time directly with them. All very smooth, no problems.

Nice showroom and staff which was a big help in determining what we wanted and needed in a garage door. Very satisfied with the final product and installation. Very impressed with Clopay's quality and options. I would recommend Customer door and gate and will use them again if needed.

Chuck showed on time and gave us the costs on repair versus installing a new unit. We opted for new installation and Chuck did the install, adjusted the remotes and removed the debris from the old unit.

Called Custom Door and talked with Chris about this particular opener. He was very friendly and informative. He gave me the direct phone extension for the person that handles scheduling. I called the next day and set up a time. When they arrived, it was noticed our situation wasn't ready for the old opener to be removed. We had to do some renovation which was very slight. They were very understanding and explained what we had to do. We took care of the problem and called back to set up another appointment. They had an opening within 2 days. Paul came out and installed the opener, showed me how to operate, set up the outside remote and explained the other remotes. All in all, it was an excellent installation with no debris left behind. Paul was very nice and did his job within the time frame expected. I would definitely recommend them and use them again.

The office staff when I called for a quote and an appointment were very helpful and cheerful. The workman arrived on time and finished when he said he would. He was very nice, professional, clean and quiet. The work looks good and everything operates as expected. After he was finished he gave me a lesson on how to operate the equipment and how to care for the opener and door.

My husband said the office was very nice. It was a nice showroom. We actually met them at the home shows. We met a representative from their company. I found some literature that I had gotten a couple of years ago. They were very good. The young man they sent out actually lives near us a block or two away. He was very knowledgeable, very thorough, very organized, and very nice. He was very neat and very efficient. It was brutal cold that afternoon and evening that he worked to get that opener. He installed some new rollers on the door and stuff. He replaced the metal rollers with the really nice nylon ball bearing rollers. The rollers weren't really quiet. It was less quiet than what we had. He told us he will change the rollers and then it will be real quiet. It is now so quiet that even our cats don't hear us when we come and go from the garage anymore. We will definitely call them when we need a new door. We had originally contracted them through another provider, so we didn't have a choice about them coming out. In the end, it turned out that they were very good. They called and set up an appointment with us within a few days of when we actually bought the opener. The young man that came out was very flexible about when he could come out and when he could do the work. He answered all of our questions. He was very helpful. He had lots of ideas and suggestions on how to make things more efficient and quieter and so on and so forth.

They had a wide range of options, and were very knowledgeable about their products. They were not hard sell at all; they really listened to our needs and helped us choose the right doors and openers. Everyone we dealt with was friendly and helpful. The man who did the actual installation was fantastic, professional, and left the area better than he found it. There was a little miscommunication between the sales person and the ordering person, but in the grand scheme of things, it only delayed us a few days. And I love our beautiful, quiet new doors :-). We would definitely use Custom Door and Gate again, but these doors should last a long time!

The overall experience went okay. We did a special order because we didn’t want glass in the door and wanted acrylic. We did the windows and the doors. They called me and said that they put in the wrong material when they came in. It took them 10 days to get the right material in. They said that will install it on a Wednesday, but it took them a week and a half to install. They were good about handling it, but I wasn’t happy because I had to wait. I would use them again in future if they price it as everybody else.