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Carlton Heating & Air Conditioning Inc.

Heating and Air Conditioning, Heating Oil, Energy Efficiency Auditing

About us

We have been in business in the area since 1991, our team of contractors will work closely with you to ensure your satisfaction of service and increase your indoor air quality. All of our technicians are trained, tested, and ready to serve you with fast , friendly and efficient service.

Business highlights

33 years of trusted experience
Veteran Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Service on All Makes and Models, Residential and Commercial, Maintenance Service Agreements, Gas Piping Service and Repair, New Installations, New Construction Financing Available with Several Banks Home Warranty Companies, Realtor, Property Management Companies

Services we don't offer

No In House Financing

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Reviews

4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.3
responsiveness
4.0
punctuality
4.5
Showing 1-8 of 8 reviews

Kyle F.
07/2022
1.0
heating & air conditioning/hvac
  + -1 more
Spent $560 to repair my AC, And they literally left it worse than when they started. It's now 90 degrees in my house and the AC was previously at least able to get it down to 80. And it's 75 degrees outside. This is just two days after the "repair" was complete. I call them and they don't get back to me with someone to repair it. Completely unprofessional, do not use if you have a choice.
Description of Work: A/C repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$560

Peggy C.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
He did a very good job. I'm very satisfied with their service. I will continue using their service.
Description of Work: They did the maintenance of my AC unit. Last month they installed a new air conditioner.
Rating CategoryRating out of 5
Yes, I recommend this pro
$170

Response from Carlton Heating & Air Conditioning Inc.
Thank you [Member Name Removed]. For choosing Carlton as your service provider, as well as leaving us such a kind review. We look forward to helping you with all future heating and air needs! - Carlton Crew

taylor L.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job. We've been using them for a year and will continue using them and I would recommend them to all.
Description of Work: They did the maintenance of my AC systems.
Rating CategoryRating out of 5
Yes, I recommend this pro
$80

Response from Carlton Heating & Air Conditioning Inc.
Thank you [Member Name Removed] for taking the time to give us such a great review. We are happy to hear You are satisfied with our service. We look forward to taking care of any of Your heating and air conditioning needs in the future - Carlton Crew.

frank M.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
John was very nice and very transparent. I enjoyed working with him. I will definitely have him back.
Description of Work: He did a general service to our two AC systems. He had to recharge one of them. I am having him back to repair some duct work caused by squirrels. I did a service contract for two systems and had to pay to recharge one of my systems. Hence the cost below.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

Richard K.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Best service experience. Quality work, reasonable prices, and professional, courteous, and enjoyable to interact with them. We bought a 20 year old house. After 20 years, the system that Carlton Heating installed when the house was new gave out. We figured that they must have done well in maintaining the units to last 20 years so we called them to install two new heating systems. The president of the Carlton showed up and remembered installing the original units himself 20 years earlier. Quite an impressive story. We anticipate another good 20 years on these new units under the same care as the original units that were installed and maintained by Carlton Heating & Air Conditioning. We called them on a Monday. The President of Carlton showed up on Tuesday. They began work on Wednesday and were finished on Thursday afternoon. Most impressive service experience. The two installers were very courteous and knew what they were doing. I would highly recommend Carlton Heating & Air Conditioning.
Description of Work: Replacement of two large residential heating systems for a house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John O.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Talked to them on Thursday afternoon and unit was repaired first thing Friday morning. Kelly in the front office was very good to work with. This was the second job they have done for me and I was very pleased with both. They will be my first call on any future HVAC system needs.
Description of Work: Replaced inducer draft motor in heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Michael C.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
Our rented house lost AC upstairs yesterday. It was much later in the the day, so they couldn't come out to look at in. However, they arrived this morning and found the problem in a matter of minutes. The AC is back on and we didn't pay for it. Progress Residential contracts them and they should be extremely satisfied with Carlton Heating and Air!!
Description of Work: Serviced the upstairs AC in our rental property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Timothy C.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
Provider came out and gave an estimate. It was better than any previous estimate for the same service with no hidden costs. Called provider on 28th in the morning to request service be performed. They were there that afternoon and had the service completed by 6pm. They performed all of the work agreed to and did not try to up sell anything during the service.
Description of Work: Just got an American Standard AC unit installed to replace the original 15 year old Goodman. Great price and great service. Would recommend them to anyone needing AC work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Carlton Heating & Air Conditioning Inc.
Thank You [Member Name Removed] for taking the time to give us such a great review. We are happy to hear You were satisfied with our service. We look forward to taking care of any of Your heating and air conditioning needs in the future. Don't forget to call us in the fall to schedule your fall maintenance. Thanks! Administration Department Carlton HVAC Inc

    Contact information

    6622 Old Wake Forest Rd, Raleigh, NC 27616

    http://carltonheatingandair.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Insured

    Licensed*

    Trade License Number
    18153
    Trade License Locale
    North Carolina
    Trade License Authority
    North Carolina: Plumbers
    Trade License Expiration
    12/31/2025
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Heating Oil,
    Energy Efficiency Auditing

    FAQ

    Carlton Heating & Air Conditioning Inc. is currently rated 4.5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Carlton Heating & Air Conditioning Inc. accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
    Yes, Carlton Heating & Air Conditioning Inc. offers free project estimates.
    No, Carlton Heating & Air Conditioning Inc. does not offer eco-friendly accreditations.
    No, Carlton Heating & Air Conditioning Inc. does not offer a senior discount.
    Yes, Carlton Heating & Air Conditioning Inc. offers emergency services.
    Yes, Carlton Heating & Air Conditioning Inc. offers warranties.
    Carlton Heating & Air Conditioning Inc. offers the following services: Service on All Makes and Models, Residential and Commercial, Maintenance Service Agreements, Gas Piping Service and Repair, New Installations, New Construction Financing Available with Several Banks Home Warranty Companies, Realtor, Property Management Companies
    No In House Financing

    Contact information

    6622 Old Wake Forest Rd, Raleigh, NC 27616

    http://carltonheatingandair.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day