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Capital Pest Services Inc

Pest Control

About us

Steve Taylor founded Capital Pest Services, Inc. in 1981 with the goal of providing residential and commercial customers in the Raleigh-Durham-Chapel Hill area the highest-quality pest control services at the best possible value. Since our humble beginnings, our commitment has been to give every customer a world-class experience with the personal touch of a locally-owned and operated exterminator. When you choose us as your home or commercial exterminator, you can rest assured that we will complete every service on time, at the price quoted, and using only the latest, most effective Environmental Protection Agency (EPA) registered products available in the industry today.

Business highlights

44 years of trusted experience

Services we offer

Residential & commercial properties, bed bug elimination, pre and post construction termite, general household, flying insect, mosquito management, fire ant prevention, & wood destroying insect reports for real-estate closings, flea & tick, moisture, bed bug management & rodent control.

Services we don't offer

bird control/removal

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8333 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
8%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 76-100 of 333 reviews

Hanzal G.
09/2015
1.0
pest control
  + -1 more
I spoke to the company right after I purchased their Big Deal to confirm the type of service they would be providing with the deal. I was specifically looking for them to perform a liquid treatment for termites and the person I talked to told me it was what was being offered. I was very clear and specific in my question and there is no way that it could have misinterpreted. The service I wanted would have required them to drill into concrete to deposit the chemicals, cover with concrete and dig trenches around the foundation to lay the chemicals as well. If there were unclear on the type of process I was asking for and whether or not it was what was included in the package I bought, the response would not have been "Of course this is what you want". I also specifically asked them if they'd be digging trenches outside the foundation AND inside the crawl space. Again, they agreed this would be completed. This type of service would have taken roughly 2 hours. They were on my property for 10 minutes. The only thing they did was come and sprinkle powder around the house and called it complete. They flat out lied to me about what service they were going to do for this package, knowing full well they were only going to use a powder instead of the liquid chemicals. I had requested a refund for the service to Angie's List but since this company has told them they completed the work in the deal, I can't be refunded.
Description of Work: pest control

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$494

Response from Capital Pest Services Inc
This review is completely false. This member purchased a deal where the expectations were clearly outlined in the specifications before purchase. He was told the same thing by the office staff before scheduling. The termite crew performed the exact treatment that was outlined in the deal...."powder sprinkling" is a blatant lie. Our crews applied liquid product in the soil as directed by structural pest control division of our state. This member also berated our office staff on several occasions using demeaning and derogatory language to my female office staff. He was call by myself, the president several times to address his concerns, and to give him his $ back because we do not want customers who treat our employees in that kind of way and it was several months before he made an attempt to call us back. Our 34 year reputation and bank of customer reviews speak for themselves and Capital Pest Services will be better off without a customer like Mr. [Member name removed]

Ken B.
09/2015
5.0
pest control
  + -1 more
Mosquito activity was low for the entire summer with 3 treatments, better than the previous 2 services we've had.
Description of Work: Mosquito repellant for yard

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Brian C.
09/2015
5.0
pest control
  + -1 more
Our service from Capital Pest Control was VERY professional. I was impressed with their attitude during every visit and they were very thorough being sure to spend extra time spraying "problem areas" (under decks, in trees, bushes, tec.). We would definitely use them next summer!
Description of Work: Sprayed for mosquitos

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Capital Pest Services Inc
Thank you very much for your report. Word of mouth and positive reviews are key for small business success! We hope to continue serving you in the future.

Carol P.
09/2015
4.0
pest control
  + -1 more
It went fine with the company but the treatment didn't really work very well. We had the company coming and I wanted to get it treated before the company was coming. I have little kids and they're running around. We still have mosquitoes afterwards so I don't know how well these all work. The service was fine but treatment didn't work. People were fine. Pricing was great. There were plenty of mosquitoes after they sprayed. Their responsiveness was fine. I didn't have to be home. They came on the day they said. Their professionalism was fine. They were good.
Description of Work: I purchased a big deal for Capital Pest Services.

Rating CategoryRating out of 5
quality
3.0
responsiveness
5.0
punctuality
5.0

$49

Response from Capital Pest Services Inc
Ms. [removed member name], let me first thank you for your purchase! I apologize if you feel the treatment was not effective enough. Did you happen to call and let us know because I am not showing a record of that? If so, we would have been glad to come back out and do another treatment at no additional cost to you to make sure the mosquito problem was solved. We always want to make sure the customer is 100% satisfied. If there is anything we can do or if you would like us to come back for another treatment at no additional cost please let me know. Hannah---Customer Service Specialist

Mark W.
09/2015
1.0
pest control
  + -1 more
There were no notices left on my property, and no fewer bugs afterward. I was at home during the scheduled appointment, so I expect I would've noticed if they had shown up. It also took several weeks to schedule the appointment after buying the deal on Angie's list. The customer service rep responded to my initial email afterward quickly, but stopped responding after a few messages.
Description of Work: They never showed up, but they were supposed to do mosquito treatments.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$50

Response from Capital Pest Services Inc
[member's name removed] Your unfavorable review is very unfortunate. After speaking with my customer service representative and technician I think there are several incorrect statements in your review. Your deal purchase came through on our end late on Friday 7/17 and we contacted you on Monday 7/20 via the message center for contact information, which you replied with that same day. We used the phone number you gave us to call once each day over the next few days and were not able to reach you for scheduling so Hannah left a message. You responded via the message center on 7/28 saying you hadn't received any emails or calls regarding scheduling your service. We did not send an email as email addresses are only used for our monthly company newsletter. You were called several times during the week of 7/20-7/25. Hannah was able to speak with you on the phone on 7/29 and schedule your service for Friday 8/7. It appears it took 10 days to get you scheduled, not several weeks as you state in your review. Also, this was the case because we were not able to reach you by the phone number provided or get a return call from you from the messages that were left. On Monday 8/9 you sent a message via the message center stating you had an appointment on Friday 8/7 and nobody showed up. According to all of our records the technician was at your property from 4:00pm to 4:35 pm performing a mosquito treatment. The office copy of the work order was filled out and the bottom copy according to the technician was left on the front door. I cannot say why you would not have seen a notice but I have no reason to believe this technician did not perform the service. On Tuesday 8/10 Hannah responded to your message with a similar statement over back and forth messages and asked that you give us a call with questions or concerns so we could work it out. Hannah has now responded to you every time you sent a message through the message center so your statement that we stopped responding to messages is also inaccurate. If you truly did not think we performed the service we would have been happy to perform another had you requested it. Also, you stated that you had no fewer bugs after the treatment. Again, the mosquito treatment deal comes with no cost re-treatments if necessary so if you still had mosquitos we would have been happy to come and re-treat if you had asked. It appears most of the communication during this time frame was done in the message center and not by phone. If more communication could have done by phone then maybe the details for both parties would be more clear. I am sorry your experience with Capital Pest Services was not satisfactory for you but our review history shows we are a very high quality company and not the type of company who would not show up to perform a service or respond to customer complaints. If you would like to give us call to receive a re-treatment at no additional cost per your deal or discuss your experience you can ask for me personally. Thank You, Mitch Taylor Vice President

Elizabeth H.
09/2015
5.0
pest control
  + -1 more
They combined the service call with my regular quarterly pest control, so that it was one convenient appointment. Availability of times to do the mosquito spray was excellent.
Description of Work: Mosquito yard spray.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Capital Pest Services Inc
Thank you very much for your report. Word of mouth and positive reviews are key for small business success! We hope to continue serving you in the future.

Sharon E.
09/2015
5.0
pest control
  + -1 more
They contacted me within 3 days of purchase. They recommended a monthly spray, but allowed me to choose when I wanted the sprays. They came when requested without a hitch. I've been mosquito free all summer!!!
Description of Work: 3 mosquito sprays

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

June B.
09/2015
5.0
pest control
  + -1 more
Arrived on time, went right to work. Very courteous and professional
Description of Work: Sprayed yard for mosquitos.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Candace C.
09/2015
4.0
pest control
  + -1 more
Service was prompt and courteous. However, the week following the application, I was getting bit every time I went into the back yard. This could be because the treatment did not address mosquito eggs only adults. On the other hand, the service provider could not see any areas where mosquitoes could be breeding.
Description of Work: sprayed yard to kill adult mosquitoes

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$40

Carroll H.
09/2015
5.0
pest control
  + -1 more
The agent comes when I'm gone, but always leaves a placard on the door to let me know that s/he's been here; the one time he forgot, he called me the next afternoon to let me know.
Description of Work: Sprayed around my yard for mosquitoes -- I sit out on my front porch a lot, and have had nary a bite all summer!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Willis and Toni A.
09/2015
5.0
pest control
  + -1 more
Unfortunately, every year when the weather gets hot and muggy; we get a lot of mosquitoes. Our backyard area has a lot of trees with little grass and has a small creek nearby. However, we also have pets so it is important for us to use services that allow them to safely go in the yard without getting sick. Since Capital Pest Services had a voucher that included 3 services, we went ahead and used their services. We really enjoyed their services!! They were prompt to set us up for service and left notes on our door every time the house got treated. Of course with it being summer there will always be some bugs, but overall the service has helped lessen the amount of mosquito bites.
Description of Work: They came to treat the outside of the house for mosquitos

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Emilio M.
08/2015
5.0
pest control
  + -1 more
This service definitely reduced the amount of mosquitoes in our backyard.
Description of Work: Spray our outdoor area for mosquitoes

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Karen B.
08/2015
5.0
pest control
  + -1 more
Excellent, Frank was very careful to avoid spraying any of my edible plants or herbs.
Description of Work: 1 per month X 3 months mosquito spray.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Dave O.
08/2015
5.0
pest control
  + -1 more
Their man got here right on time. Gave me a call ahead of time to give me fair warning. He was very thorough. Very personable. Explained everything he was going to do. It was the second time we used these folks. Repeat customer should speak volumes for how much we like them.
Description of Work: 1 acre mosquito spray. Angie's List Big Deal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Sharon C.
08/2015
5.0
pest control
  + -1 more
Purchased a one-time mosquito spray promotion off Angie's List for $49 so I figured I would give Capital Pest Services a try. The first time I called them they had a longer than (I) expexted service date so I ended up going w/ another company that could come out the next day. I knew the promotion was expiring so I called CPS w/ about 2 weeks notice & this time their service date was w/i a few days so maybe the beginning of mosquito season was just very busy for them. Alex came out, introduced himself, explained what he would be doing & proceeded to spray the property. He left an invoice & was on his way. Everything was smooth.
Description of Work: spray property for mosquitos

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

LYNN P.
08/2015
5.0
pest control
  + -1 more
I has been very effective and I have been able to enjoy my yard and deck for the first time without fighting insects. I will definitely contract with them again next season.
Description of Work: I purchased 3 mosquito control services to be provided 30 days apart. At the first treatment Alex thoroughly explained the service and was very professional. They treated my yard again in July and will be back for the 3rd spray tomorrow.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

JULIA S.
08/2015
5.0
pest control
  + -1 more
I bought an an angie's deal-one time treatment for $49. I gave them my contact info and they called me fairly soon to set up an appointment. I had to wait over a week though because they were so busy, but I didn't mind. I wasn't home when they came but they did leave a note saying they came. I've noticed a great improvement in our mosquito problem in just a few days. I hope it lasts!
Description of Work: One-time mosquito treatment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$49

Richard R.
08/2015
5.0
pest control
  + -1 more
They were very good and on time. Did a complete inspection. Went beyond the call of duty and were very professional.
Description of Work: Termite inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brenda G.
07/2015
5.0
pest control
  + -1 more
They came out and sprayed our yard. Did a great job and never bothered us. They simply left a flyer/invoice on the front door when finished. When we were home, they came to the door to let us know that they were finished and how long afterwards we needed to wait to let our dogs out. They did a great job. I'll gladly rehire them again!
Description of Work: The company came out 3 times - once each in May, June, and July to spray our yard and trees for mosquitoes. In addition to treating for mosquitoes, the spray also helped with other insects as well. We has fewer problems with fleas, ticks, and other flying insects after the treatments!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Ronald M.
07/2015
4.0
pest control
  + -1 more
Treatment went well, no problems.
Description of Work: Mosquito Treatment

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Colleen S.
07/2015
5.0
pest control
  + -1 more
It was AWESOME! For almost 4 weeks I was able to be out in my yard gardening and playing with the kids! Not ONE mosquito bite! The bug tech was friendly, punctual, and very knowledgeable. He showed up on time as scheduled and was finished in about a half hour. I will continue to use Capital Pest Services...
Description of Work: Treated our yard to control mosquitoes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Barbara L.
07/2015
5.0
pest control
  + -1 more
Very pleased with the success of the treatment. Will definitely continue as a customer.
Description of Work: Mosquito treatment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Elizabeth H.
07/2015
5.0
pest control
  + -1 more
They're excellent. We know them from our regular service. This was just like an extra service that we purchased.
Description of Work: They did mosquito treatment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Stuart M.
07/2015
5.0
pest control
  + -1 more
Everything went fine. I had no issues with scheduling or communication. They answered my questions and performed the service as agreed.
Description of Work: one time treatment for mosquitos

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Jennifer T.
06/2015
5.0
pest control
  + -1 more
I purchased a deal for 3 mosquito treatments and scheduled them 5 weeks apart. I received an email confirmation prior to the first appointment (which I had requested in part due to having a dog), and I was able to meet and talk with the technician before he treated the property; both communications made a favorable impression. I did not receive advance confirmation of the second appointment, but found a hangtag on my door afterwards. I have been mosquito-free continually, and appreciate that the chemical they use seems to last longer than the company I used last year. So far, I am highly satisfied with both the price and service.
Description of Work: Mosquito treatment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Contact information

P.O. Box 18527, Raleigh, NC 27619

http://www.capitalpest.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
1868PW
Trade License Locale
NC
Trade License Authority
North Carolina Department of Agriculture & Consumer Services
Trade License Expiration
06/30/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control

FAQ

Capital Pest Services Inc is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 3:00 PM

Capital Pest Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Capital Pest Services Inc offers free project estimates.
Yes, Capital Pest Services Inc offers eco-friendly accreditations.
No, Capital Pest Services Inc does not offer a senior discount.
No, Capital Pest Services Inc does not offer emergency services.
No, Capital Pest Services Inc does not offer warranties.
Capital Pest Services Inc offers the following services: Residential & commercial properties, bed bug elimination, pre and post construction termite, general household, flying insect, mosquito management, fire ant prevention, & wood destroying insect reports for real-estate closings, flea & tick, moisture, bed bug management & rodent control.
bird control/removal

Contact information

P.O. Box 18527, Raleigh, NC 27619

http://www.capitalpest.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 3:00 PM